Artur Tsudzik

Customer Support Team Lead at Verv
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Wrocław, Dolnośląskie, Poland, PL

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Artsem Mayorau

Когда мы работали вместе Артур описал свой прошедший рабочий день словами «как в шахте». Это очень характеризует его отношение к работе — подходит к делу сильно, интенсивно, без прокрастинации и результативно.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Verv
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Team Lead
      • Nov 2022 - Present
  • Cloudfresh ⛅
    • Czechia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project manager
      • Sep 2021 - Nov 2022

      - Zendesk implementation projects for different companies (FinTech, FoodTech, IT service desk); - Zendesk audits for regular customers; - Projects related to apps development for Zendesk. - Zendesk implementation projects for different companies (FinTech, FoodTech, IT service desk); - Zendesk audits for regular customers; - Projects related to apps development for Zendesk.

  • Alfa-Bank Ukraine
    • Ukraine
    • Banking
    • 300 - 400 Employee
    • Project manager (customer support field)
      • Feb 2020 - Sep 2021

      - creation of Tone of voice for support agents; - creating the KPI of support agents according to the best practices; - Zendesk administration; - implementation of new features to Zendesk; - project "Knowledge Base" for clients and for internal use based on the Zendesk Guide; - bank CRM integration into Zendesk; - a project of launching new support channels (Google Business - Messaging and Apple Business Chat); - collecting a backlog based on feedback from customers and further elaboration with other departments of the Bank; - project "Support Tier 2"; - bank's mailing lists adaption under a single tone of voice; - communication with other departments of the bank in order to improve existing processes. Show less

  • Альфа-Банк (Беларусь)
    • Senior Customer Support Representative
      • Jan 2018 - Jan 2020

      - advising clients, maintaining the image of the bank in social networks as a "speaking the language of the client". - development of online support for the bank in social networks, on specialized websites, chat on the website and in banking applications. - solution of non-standard situations in favor of clients. - advising clients, maintaining the image of the bank in social networks as a "speaking the language of the client". - development of online support for the bank in social networks, on specialized websites, chat on the website and in banking applications. - solution of non-standard situations in favor of clients.

Education

  • Международный университет "МИТСО"
    Степень магистра, Логистика, поставка материалов и управление цепочками поставок
    2014 - 2019

Community

You need to have a working account to view this content. Click here to join now