Ashli Durham

Operations Coordinator at Association for Accessible Medicines
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Contact Information
us****@****om
(386) 825-5501
Location
Washington DC-Baltimore Area
Skills

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Credentials

  • Foundations of Project Management
    Google and offered through Coursera
    Jun, 2023
    - Sep, 2024

Experience

  • Association for Accessible Medicines
    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Operations Coordinator
      • Sep 2023 - Present

      · Manage day-to-day operations of the office and provide coverage by greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment. · Manage invoice and expense coding through Bill.com and Nexonia. Proactively research information and follow up with staff members when necessary (discrepancies, missing detail, late approvals, etc.) · Provide invoice and expense support to the Controller, organize, coordinate, and set-up meetings, including scheduling, coordinating with building security, sending reminders, copying materials, and organizing catering when necessary. · Provide audio-visual support prior to and during meetings. · Provide basic IT support to staff (printers, copiers, shared drive). Trouble shoot issues prior to escalating to external IT vendor support. · Monitor and respond to inquires received through email account; triage as needed to the appropriate staff member. · Assist in gathering content for monthly internal e-newsletter. · Develop and edit power point presentations. · Collaborate with other departments on the execution of conferences and events logistics. Show less

  • Lidl US
    • United States
    • Retail
    • 700 & Above Employee
    • Human Resources Generalist
      • Jul 2022 - Feb 2023

      Accurately process personnel action changesActively manage corresponding HRIS systems, conducting checks for quality assuranceCommunicate with departments to identify and revise discrepancies found during data processingHRIS systems management and/or quality assurance checksCommunicate and facilitate adherence of established and updated SOPs with other departmentsProvide status updates, as required via email.Entering and updating employee records in ADP, SAP, and Success FactorsProcessing PAF’s for Terminations, New Hires, and Organization assignmentsRun Macro reports Show less

    • Purchasing Administrative Assistant
      • Jun 2021 - Jul 2022

      Administrate all buying processes including but not limited to New Item Setup Forms, Change Forms, Contract Setup Forms, Listing Forms, and Monthly Category OverviewsCreate and catalogue weekly and monthly department reportsRegularly communicate with corporate teamsHandle, respond to, and direct incoming correspondence, calls, and tasks in a timely mannerPrepare reports and presentations for managementProvide assistance during department assortment analysesPerform complex data entry in SAP and other systems with a high level of accuracyImprove the quality of Master Data by assisting with routine audits and data cleansing activitiesCreate in-store price tags and ensure these adhere to regional legal requirementsTrain and guide the development of new Administrative team membersAnalyze data reports, identify errors and execute correctionsEnsure compliance with all Lidl US and relevant legal guidelinesResponsible for problem solving Master Data related issuesMaintain data accuracy to ensure business is operational, items can be ordered and sold correctlyExecute projects in deadline-driven environmentCoordinated daily deliveries between suppliers, supply chain and buyers to ensure timely delivery and completion of shipping/receiving; served as a primary point of contact for the delivery of all promotional items for 38 warehouses.Timely listing of new products and execution of product changes to ensure product range is updated and aligns with the market.Build and maintain collaborative relationships with purchasing teams internationally and domestic Supply Chain, Sales, Quality and Logistics teams.Negotiate optimized pricing to increase margin and meet competitive retail price points to align company discount model.Foster consistent communication between cross-functional teams and suppliers to alleviate and resolve issues.Constant negotiation with suppliers such as product quality, shelf life, payment terms, freight, minimum order quantities etc. Show less

  • Flik Hospitality Mid-Atlantic Regional Sales
    • Guest Services Coordinator - Corporate Hospitality for Capital One
      • Apr 2019 - Mar 2020

      • Managing Clarendon Lab Concierge calendar for multiple meeting rooms, while demonstrating flexibility and problem solving abilities to adjust and/or prioritize schedules based on last-minute changes. • Identifying and resolving complex audio/video conferencing issues with Zoom software. • Providing essential support with set up and break down of meeting room spaces along with assisting with catering orders for conferences, all-hands, hackathons, and offsite and providing sufficient meeting materials for meeting rooms. • Coordinated the distribution of all incoming and outgoing FedEx, UPS, DHL, and USPS to appropriate personnel.. • Manage facility functions including; parking, shower, lockers, and after-hour building access.. • Utilize Workplace Solutions to effectively manage Clarendon Lab faculties request and proactively following up to ensure the resolution of all facility issues. Show less

  • Reserve
    • Iran
    • IT Services and IT Consulting
    • Customer Support Coordinator
      • Aug 2016 - Mar 2019

      • Be responsible for responding, resolving or escalating all support tickets as they come in • Follow protocols for escalating issues that can not be solved by you through the proper channels • Monitor and track trends in support conversations and aggregate feedback to the appropriate teams • Ensure “best in class” response times and resolution rates with Reserve’s restaurant and diner base • Embody empathy and sensitivity when handling issues to ensure our consumers feel cared for, understood and valued • Effectively articulate complex information to our restaurants and diners at technical levels • Efficiently communicate internally with the operations and product teams as needed in regards to support issues • Have a strong technical understanding of all Reserve products in order to adequately articulate solutions and best practices back to the end user • Promote use of helpdesk; suggest and provide updates to content as needed to promote customer education and self reliance • Identify opportunities to build community within the Reserve customer network • Communicate effectively across departments, especially with the Customer Success Managers and Implementation Specialists to maintain coordination of information through the customer journey • Contribute to optimizing support systems for efficiency • Identify opportunities and needs for scaling the support team within Reserve Show less

  • Master Key Consulting
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Specialist
      • Aug 2015 - Jul 2016

      • Provide top level customer service to business regarding grant application users • Troubleshoot, analyze and triage proprietary Grant application issues in a fast paced environment • Learn new Grant application functionality, share best practices with team members, apply new knowledge effectively • Triage problems, analyze issues, and provide solution/guidance using existing knowledge base / scripts in a fast paced environment • Escalate grant applications issues that are out of scope using the established escalation procedure. • Document trouble ticket problems: Open tickets and maintain accurate information and timely updates using Numera Footprints • Create, maintain, and deleting user accounts • Document best practices • Create and maintain business application knowledge base • Other duties as assigned, SAMs.gov; ERA Commons grantee tracking system; Grants.gov; Dun & Bradstreet Registration System Show less

  • Haynes, Inc.
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Jr. Grant Specialist
      • Mar 2012 - Jul 2015

      · Maintaining and ensuring updated and correct profiles in the Head Start Enterprise System (HSES) for all 152 Region XI grantees across the United States; · Supporting functions for all 20 Region XI professional staff (Program Specialists-PS); · Maintaining Region XI's internal staff Master Calendar in Microsoft Outlook; and · Scheduling meetings/maintaining the RPM's individual calendar in Microsoft Outlook. · This position will also be very instrumental in keeping processes running smoothly for the Region, such as: · Ensuring certain letters are consistently signed for on time to send out to Region XI's grantees; · Mailing these letters to the various Directors and Tribal Chairs in the Region; · Drafting and emailing pertinent announcements to Region XI grantees; · Setting up all monthly conference calls for the RPM with the team's Program Specialists and their grantees; communicating with grantees on RPM's behalf when needed or necessary; · Disseminating information/topics of interest/upcoming Webinars/events via email to Region XI grantees; · Keeping track of PS Onsite Visit Request Forms; and updating/maintaining internal Region documents such as listings of all PS Grantee assignments, the Region's internal Directory and · Training and Technical Assistance (TTA) grantee assignments. Show less

  • Clyde's Restaurant Group
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Assistant Bookkeeper/ Office Manager/Reservationist
      • Dec 2010 - Jan 2014

      • Communicate effectively with Management and Employees daily. • Event Managers Administrative assistant • Create, edit, &maintain event calendar on excel spreadsheet. • Communicate between clients and Event Managers of any questions or concerns. • Manage employee payroll to comply with federal, state and company policies. • Compile statistical, financial, accounting or audit data. • Report, classify, record and summarize numerical and financial data. • Operate 10 key calculator/electronic printing calculator. • Prepare bank deposits. • Manage and update employee information through DOES system. • Organize sales and purchase invoices. • Determine content and assemble data in order to prepare monthly reports for review. • Design, maintain, and prepare spreadsheets. • File confidential records and reports following company policy and procedures. • Input employee time records in to TMX system. • Input reservation request using Open Table. • Process point of sale: Gift Cards, Online Orders, and Ticket Purchases Show less

Education

  • Southern New Hampshire University
    Bachelor of Business Administration - BBA
    2023 - 2025
  • Strayer University
    Business Administration and Management, General
    2020 - 2021
  • Friendly High School
    High School Diploma
    2001 - 2005

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