Account Manager

• Sep 2022 - Present

Assistant Account Manager

• Mar 2021 - Sep 2022

Client Service Associate

• Jun 2019 - Mar 2021

• Tracked, monitored and ensured client renewals were up to date, negotiated premiums and renewal terms with various carriers • Maintained client account management to ensure policies were in good-standing • Quoted and prepared proposals for potential and existing clients with various large corporate insurance carriers • Prepared policy renewal file for client review • Processed certificates and pulled loss history information from insurance carrier website • Tracked, monitored and ensured client renewals were up to date, negotiated premiums and renewal terms with various carriers • Maintained client account management to ensure policies were in good-standing • Quoted and prepared proposals for potential and existing clients with various large corporate insurance carriers • Prepared policy renewal file for client review • Processed certificates and pulled loss history information from insurance carrier website

Security Group Administrative Assistant

• Dec 2018 - Mar 2019

• Managed and organized the Chief Information Security Officer’s schedule and calendar to ensure a well executed day with no conflicts; Provided support to the security team • Composed lists of over 100 security products in use, including implementation, costs and structure. Stayed in contact with vendor management/ contracting to keep updated with these products near end of year term • Built numerous charts and graphs for security products and employee’s organizational structure • Analyzed weekly facility ticket count by Service Desk employee’s and evaluated ways to reduce ticket counts by reasons created and response times • Gathered, tracked, and updated status information of numerous projects within the Technical Risk Office department and report findings back to the CISO and Project Management Director • Assisted with tasks and assignments within the PMO team • Coordinated with the organization and development of an internship program within the corporate facility and local college campuses; was the point of contact for these institutions • Facilitated with the planning and structure of a training program for employees to achieve continuing education credits onsite; Collaborated with team members to build on the business case approval for the program

Student Intern Coordinator

• Aug 2017 - May 2018

• Was the Student Intern Coordinator for the System Redesign Department • Scheduled, coordinated, and conducted interviews with a minimum of 20 students each semester • Analyzed candidate qualifications and placed candidates in appropriate departments • Administered orientations and on-boarding processes for accepted interns • Maintained and updated interns tracking information through a self created file via Microsoft Access, Excel, and OneNote • Ensure all on-boarding forms were accurately filled out • Promptly handled high volume of calls and emails; Was the primary point of contact for interns, professors and preceptors as related to the on-boarding process

Office Intern

• Aug 2013 - Dec 2013

• Maintained and updated filing, inventory, mailing, and database system • Sorted, screened, and distributed incoming and outgoing mail • Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take calls to the office • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers • Typed, formatted, proofread, and credited correspondence and other documents • Inventory, maintained and ordered materials, supplies, and services • Prepared meeting agendas, attended meetings and recorded and transcribed minutes • Data input of monthly renewals into SmartQ systems to track and maintain client files