Experience

UniCourse.org

• Hong Kong
• E-Learning Providers
• 1 - 100 Employee

• ILM Programme Manager/Tutor/Career Advisor

  • Nov 2017 - Present

  Responsible for planning the delivery of ILM Level 3-5 programmes. Responsible for leading and managing the setting-up of the programme through the delivery of online and live teaching sessions (Zoom). Monitoring learner trackers, initial assessments, individual learning plans, registering learners, claiming certificates, internal quality assurance monitoring, prepping and leading external verification inspections, regular support and guidance for learners. Continuous review of resources and the development of these resources to link with unit specifications. Central to organisational networking. Working with a team to develop a new secondary course ‘career hub’. Advising learners on how to develop their own career management skills, reviewing learner CV’s providing guidance on structure and career exploration options. Identifying skill gaps and helping to draw up plans for employment, education, training and supporting learners to achieve their goals.



XTP-International

• Vocational Coach

  • Jul 2014 - Present

  Although based in Stockport, I managed and built on business in the Liverpool area. A Vocational Coach responsible for training and development programmes which aims to provide employers with qualified and skilled employees helping them to meet the business objectives effectively and efficiently. Although based in Stockport, I managed and built on business in the Liverpool area. A Vocational Coach responsible for training and development programmes which aims to provide employers with qualified and skilled employees helping them to meet the business objectives effectively and efficiently.



Legal assist

• France
• Legal Services

• General Manager

  • Jun 2012 - Feb 2014

  Began as a lead generator, generating leads in a growing company using my knowledge and sales experience to achieve targets and commission. Within months being promoted to Claims handler I was then collating and consolidating claims, liaising with insurance company and solicitors in validating claims. I then was promoted to Team manager which consisted of managing a team of 12. Training my team members and co-ordinating the teams accordingly to reach targets. The role also consisted of managing MI Reports, creating and maintaining team logs and dealing with discipline issues within the team when necessary.



Royal Navy

• United Kingdom
• Armed Forces
• 700 & Above Employee

• Medical assistant

  • Jul 2009 - Jan 2012