Experience

Reliance Global Logistics

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Client Operations Manager

  • Feb 2022 - Present

• Strategic Account Manager

  • Jul 2020 - Feb 2022

• Junior Broker

  • Feb 2020 - Jul 2020



Eccotemp Systems LLC

• Director Of Operations

  • 2016 - Jan 2020

  •Established a reputation as a problem solver and strong communicator while managing a team of 12+ employees, exemplified in the coordination of switching freight forwarders for the Import Program resulting in a 40% savings over the previous carrier.•Exercised time management abilities while balancing workload as well as the integration of a new shipping software which resulted in 75% more efficiency in the order processing workflow.•Utilized keen organizational abilities while single–handedly maintaining the success of the Amazon import container program for multiple years. •Directed the day to day operations of Domestic and International Logistics, Accounts Receivable, and overall functioning of technicians from 3 separate departments.•Showed business and personnel discernment when creating, optimizing, and hiring for multiple positions.•Initiated, processed, and executed all integration of a new shipping software which resulted in 75% more efficiency in the order processing workflow due to automation features.•Due to extreme personal efforts, the success of our amazon import container program was guaranteed year after year. Show less

• Wholesale Brand Manager

  • 2014 - 2016

  •Demonstrated a high energy demeanor to negotiate new accounts, and maintain a successful sales relationship with existing B2B customers (both stocking and dropship).•Used self-motivation to place and source new orders to meet and exceed sales goals set in place.•Further developed a detail oriented personality through regularly updating and maintaining inventory levels for the company’s dropship programs.•Liaised with other professionals to source and on board a dropship program with The Home Depot which became the company’s second largest customer.•Exhibited adaptability by playing a major role in the re-design of our Wholesale Website.•Honed exceptional customer service skills, proven by the maintaining of a 30-40% sales increase year after year. Show less

• Customer Service Manager

  • 2012 - 2014

  •Problem solved to effectively decrease the amount of replacement parts sent out annually by troubleshooting issues further to determine the issue was not in fact part related.•Utilized the ability to locate, comprehend, and explain information to maintain a 90% customer satisfaction rating while handling customer escalations, BBB claims, and credit card disputes.•Effectively supervised the day to day management of all in-house customer service representatives in order to maintain an A+ rating by properly responding to all BBB claim.•Adopted the skill of being "Customer Oriented", a lifelong skill applicable to any role•Proactively maintained and updated the customer helpdesk by continually adding FAQs, troubleshooting documentation, and warranty information. Show less



CTIS

• France
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Dispatcher

  • 2011 - 2012

  •Exercise time management abilities when dispatching Service Technicians to cable and internet related service calls and installations. •Managed the schedules of a team of technicians, ensuring customer's needs were met. •Tediously coded customer accounts to ensure services received matched services ordered. •Diligently maintained records of all service related documentation. •Exercise time management abilities when dispatching Service Technicians to cable and internet related service calls and installations. •Managed the schedules of a team of technicians, ensuring customer's needs were met. •Tediously coded customer accounts to ensure services received matched services ordered. •Diligently maintained records of all service related documentation.