Experience

PRM Security

• Australia
• Security and Investigations
• 1 - 100 Employee

• Business Unit Manager

  • Jul 2018 - Present

  - Rostering of over 380 staff on a weekly basis- Managing mass recruitment processes including on and off boarding- Management of staff and client meetings- Reported directly to the Managing Director regarding business operations- Attendance of weekly client meetings- Assisted the Supervisors onsite at events- Undertook personal administration duties for the Managing Director when required- Active involvement in business development- Provision of advice to clients on their security needs for large scale events- Management of personal injury claims- Direct contact for various suppliers to ensure business and client needs are met Show less

• Office and Administration Manager

  • Apr 2021 - Present

  - Completing executive assistant and office administration duties for the managing director and othermembers of the leadership team- Being the administrative member of the management team and leading this department- Completing the rostering and diary management for between 100-350 staff on a weekly basis- Managing mass recruitment processes including on and off boarding of new staff- Managing, documenting and coordinating staff and client meetings (including taking of minutes)- Reporting directly to the managing director regarding business operations- Processing the salary payments for the staff of the business- Completing special projects for the managing director Show less


RM Group (Switzerland)
• Switzerland
• Staffing and Recruiting
• 1 - 100 Employee
• Administrative Business Partner - working for RM IT @ Google Zurich

  • Jun 2022 - Present


ARGA Event Solutions

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Staffing & Operations Manager - MDLBEAST Soundstorm Festival

  • Nov 2021 - Dec 2021

  Assisted in the recruitment and management of over 1500 transport specialist staff for one of the worlds largest music festivals. Assisted in the recruitment and management of over 1500 transport specialist staff for one of the worlds largest music festivals.



The Kusnacht Practice

• Switzerland
• Hospitals and Health Care
• 1 - 100 Employee

• Client Experience Coordinator

  • Sep 2020 - Apr 2021

  - Being directly responsible for the management and scheduling of multiple clients’ daily schedules, including planning their travel, treatments, activities and medical appointments - Being responsible for engaging external and internal medical and treatment providers, including coordinating invoices for payment - Being my clients’ first point of call and keeping in regular contact with them (including out of hours and on weekends) - Presenting daily to the wider company in respect of each of my clients and updating on their progress and needs - Dealing with highly confidential and sensitive matters Show less



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Service Manager

  • Apr 2016 - May 2018

  - Management of performance and behavioural issues within the team - Provided regular communication to a team of 8 employees on their performance - Monitored and ensured individual and team KPIs were met - Provided constructive feedback to the Claims Manager on the performance of the team - Complied with all legislative and regulatory requirements/framework - Managed performance and behavioural issues within the team - Kept accurate and informative records required for formal internal auditing purposes Show less



Allianz Australia Limited

• Team Leader - Claims (SA CTP)

  • Mar 2012 - Mar 2016

  - Worked with other Claims Team Leaders, Manager Claims and Assistant Manager Claims in ensuring the effective management of all claims, to ensure all KPIs for the business are met- Provided regular constructive feedback to the Assistant Manager Claims and Manager Claims on the performance of the team- Provided regular communication to a team of 13 employees on their performance-Liaised with senior management and developed new strategies and leadership initiatives for consideration- Ensured all key initiatives and strategies for the team reflected and supported the objectives of the business and directives of the State Manager - Lead team through continuous structural change, legislative reform measures and business improvements- Developed and fostered relationships with all key internal and external stakeholders in the South Australian CTP industry- Managed performance and behavioural issues within the team- Ensured complaints were managed effectively and within specified time frames- Motivated, coached and influenced a team of 13 employees to achieve targets in a high pressure and performance driven environment Management/Leadership Examples:- Successfully managed the highest performing and award winning “Claims Team of the Year” for 2014- Successfully managed the team through significant legislative reforms in 2013 r- Completed and progressed multiple team members through the Allianz Career Management Program- Strategically dealt with and managed under performing staff- Diligently and professionally managed direct and MAC referred customer complaints- Maintained strong working relationships with internal and external stakeholders (including solicitors and medical providers) Show less

• Claims Consultant (SA CTP)

  • Jul 2006 - Feb 2012

  - Assess claims and identify and action any breaches of the relevant Act/Legislation- Utilise appropriate investigative resources/tools regarding the claim- Manage injury and appropriate treatment- Estimate and assess claims and make the relevant payments- Calculate loss of earning capacity- Identify customer needs and expectations- Provide accurate and relevant information- Identify and communicate solutions- Correspondence with solicitors and other relevant personnel- Analysis of legal and medical issues- Meeting all KPI set by management- Legal and medical research- Highly developed negotiation and conflict resolution skills- Attending settlement conferences and negotiating liability and quantum disputes with solicitors- Experience with both Major and General Claims Show less

• Claims Consultant (NSW CTP)

  • May 2010 - Oct 2010

  - Assess claims and identify and action any breaches of the relevant Act/Legislation- Utilise appropriate investigative resources/tools regarding the claim- Manage injury and appropriate treatment- Estimate and assess claims and make the relevant payments- Calculate loss of earning capacity- Identify and communicate solutions- Correspondence with solicitors and other relevant personnel- Analysis of legal and medical issues- Meeting all KPI set by management- Highly developed negotiation and conflict resolution skills- Attending conferences and negotiating liability and quantum disputes with solicitors Show less