Front Desk Agent

• Feb 2023 - Present

Barista and cashier

• Oct 2020 - Feb 2023

1. Welcoming customers, informing them about specials offer or new items, answering questions, and accepting orders and payments (E-Money, Cash, EDC). 2. Cleaning and sanitizing work areas, utensils and equipment 3. Taking inventory and replenishing items behind the counter. 4. Following standard operating procedure and quality controls. 5. Memorize over 20+ beverages menu. 6. Calibrating espresso with rokpresso. 7. Preparing 500+cup in 24hours. 8. Responsible for daily petty cash management. 9. Created daily report inventory list. Show less

Concierge

• Jul 2019 - Jan 2020

1. Maintain the record of guests that have checked in and check out with OPERA System. 2. Answered phone calls, greeted guests, and managed all concierge responsibilities. 3. Make recommendations for activities and restaurants. 4. Store and deliver any luggage guests have. 5. Effectively used task management skills to complete all front desk operationsin a timely manner. 6. Maintained a clean and pleasant working area environment. 1. Maintain the record of guests that have checked in and check out with OPERA System. 2. Answered phone calls, greeted guests, and managed all concierge responsibilities. 3. Make recommendations for activities and restaurants. 4. Store and deliver any luggage guests have. 5. Effectively used task management skills to complete all front desk operationsin a timely manner. 6. Maintained a clean and pleasant working area environment.

Lab Assistant F&B Services Practicum

• Jun 2018 - Jul 2018

I was assisting the lecturer in food and beverage services practicum, preparing the practicum materials and clean assigned work areas which is dining tables or serving counters, supervising the students, checking and giving the practical report more than 20 college student, and then inputting college student data to the database. I was assisting the lecturer in food and beverage services practicum, preparing the practicum materials and clean assigned work areas which is dining tables or serving counters, supervising the students, checking and giving the practical report more than 20 college student, and then inputting college student data to the database.