CIO

• Oct 2022 - Present

My role is to manage Onsiteteam - company that provides IT services.Onsiteteam is and will be a partner for many companies. We provide IT services and IT specialists as a service. Our specialists are working on-site, at the customer's premises and strengthen their IT area.We want to use our experience in IT, to meet customer requirements, to make technical arrangements for the provided services at an appropriate level, without wasting time and with mutual understanding.

Head of IT Support

• Sep 2021 - Nov 2022

Head of IT Support

• Aug 2021 - Nov 2022

Responsible about development and management of 2 child brands of Setapp:- Onsiteteam, brand responsible about IT Support Specialists delivery as a service.- RatownicyIT (ratownicyit.pl), brand responsible abut IT Support Service delivery as a service Responsible about development and management of 2 child brands of Setapp:- Onsiteteam, brand responsible about IT Support Specialists delivery as a service.- RatownicyIT (ratownicyit.pl), brand responsible abut IT Support Service delivery as a service

Kierownik Zespołu Wsparcia IT

• Jul 2019 - Jul 2021

Manager of 27 person IT Support Team, working 24/7/365 to support 7000+ company branch locations. Responsible about process improvement and metrics increase. Responsibility for responding to the constantly growing needs of the company in connection with its development. Service support onboarding, process modeling. Responsible about thousands of incidents and requests per month, processed by managed team. Manager of 27 person IT Support Team, working 24/7/365 to support 7000+ company branch locations. Responsible about process improvement and metrics increase. Responsibility for responding to the constantly growing needs of the company in connection with its development. Service support onboarding, process modeling. Responsible about thousands of incidents and requests per month, processed by managed team.

IT Support Team Manager

• Feb 2018 - Jun 2019

Manager of IT Support Team in Insurance company. Internal and external UserSupport. Wide responsibility scope exceeding 1st line of support duties.Team and personal responsibility about (especially):- Incident, problem and request management in agreed SLA- Administration of: Jira, Confluence, Sharepoint, O365, Symantec EndpointProtection, Workstation backup and Encryption, WSUS, AD, Internet domain,Exchange, printing (and more)- Management of incoming and outgoing company contact channels like: emailqueues, call-center solution (VPBAX), ticketing system- Involved in core company processes f.eg main sales system rights management- Internal systems access rights management and core support- Operational and development budget planning and ensuring- Implementation of new systems- License management and purchase (workstation, application, and servers)- Support of internal company users and external customers- Local support of company head quarter users, infrastructure, server rooms,- Support of 17 branch locations- user, infrastructure (internet connections,network equipment), hardware- Equipment management and purchase, annual exchange process- Close cooperation with outsourced 2nd line of support and other IT Teams- Keeping and increasing of first contact resolution rate, request delegation(personal request responsibility)- Service providers portfolio management, contract negotiations and processing,invoice settlement- Subordinate Employee development planning, mentoring, settlement andsupport- Recruitment of new employee- Procedure and process maintenance and development- Responsibility about annual team goals and assigned KPI

IT First Line of support Part Leader

• Sep 2015 - Jan 2018

Responsible about (mainly):- managing of team work in incident and problem management area.- prioritization of assigned tasks.- request resolution in short term.- User service via ServiceDesk system, phone and e-mail.- activities coordination with other IT Teams.- direct work with internal clients in IT responsibility area (as IT Technian)- IT Team managementAchivements (mainly):- building of IT Knowledge Base for Users.- process creation basing on ITIL - 40% User satisfaction rate increase.- simplification of processes - work flow speed up

IT First Line of Support Coordinator

• Sep 2013 - Sep 2015

Coordination of IT First Line of Support activities - Work with internal clients in IT responsibility area as IT Technician- Process coordination and in-term solution responsibility- Internal application maintenance - etc.

Junior IT Engineer

• Oct 2012 - Sep 2013

Working as an IT Engineer in handling incidents reported by Users. Management ofIT infrastructure, preparation and service of IT equipment. IT Helpdesk

International Vindication Specialist

• Sep 2011 - Sep 2012

Working in an international environment. Taking care about interm payments fromcustomers from all over Europe in the shipping company. Contact mainly inEnglish. Recover delayed payments. Solving of misunderstandings with customersin the field of payment and transport problems. Working in an international environment. Taking care about interm payments fromcustomers from all over Europe in the shipping company. Contact mainly inEnglish. Recover delayed payments. Solving of misunderstandings with customersin the field of payment and transport problems.