Experience

Hugo House
• United States
• Writing and Editing
• 1 - 100 Employee
• Community Support Specialist

  • Oct 2022 - Present


Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• • Feb 2022 - Present

  •Supports the Team Leader in all aspects of daily operations including profitability, expense control and shrink management, order writing, achieving labor targets, regulatory and regional compliance, as well as developing a creative cross merchandised department layout throughout the store.•Partners with Team Leader in analyzing and monitoring sales and reports for our cheese, commodity and charcuterie, accoutrements, beer, wine, and spirits sub-teams while overseeing inventory management.•Department specific administrative duties including but not limited to payroll, time and attendance tracking, scheduling, updating communication boards and facilitating huddles, and order writing.•Evaluated and documented Team Member work performance and provided timely and thoughtful performance evaluations. Show less

• • Sep 2021 - Feb 2022

  •Supported the Team Leader in all aspects of daily operations including cash management, buying, managing labor, regulatory compliance, and special projects as assigned (e.g. as Holiday Leadership point, oversaw facilitation and resolution of over 900 catering orders), managing 5 supervisors and leading and developing up to 40 team members.•Talent Acquisition: Screened, interviewed, and onboarded candidates throughout the hiring process to become Team Members.•Department specific administrative duties including but not limited to payroll, time and attendance tracking, scheduling, monitoring various reports and creating guides, updating communication boards and facilitating huddles, and order writing.•Evaluated and documented Team Member work performance and provided timely and thoughtful job dialogue evaluations. Show less

• • Oct 2020 - Sep 2021

  •Executing cash management for store including deposits, audits, and loans•Strengthening relationships with team members and store leadership through a communication-obsessed approach, managing operations, and proposing new results-oriented ideas to help the store and team grow•Demonstrating excellence in hospitality, resolving difficult customer situations, and maintaining an acute awareness of customer flows and needs with an ends to satisfy and delight, responding promptly by directing Team Members as necessary.•Holiday Table Point: Overseeing successful facilitation of placing, receiving, and picking up prepared meal and platter orders through our online ordering system during all holidays year round. Trained team, worked alongside department leads, solved any issues for customers. During peak season of Thanksgiving oversaw successful completion of up to 200 orders a day Show less

• • Jul 2020 - Oct 2020

  Provide support to the store and handle all guest service functions including processing Amazon and WFM returns, cash handling, answering phones.

• • May 2019 - Jul 2020

  • Operated machinery including La Marzocco grinder and espresso machine, nitro kegerator systems, BKON tea craft brewer to provide customers with specially crafted espresso, tea, and juice beverages•Department absorbed into Bakery, duties included packing out products for the day and filling the service case after completing production e.g. cake writing, building terrines, topping cheesecakes and assisted department buyers in receiving

• • Oct 2016 - May 2019

  •Utilized vast knowledge and safe food handling to provide upscale customer service behind the juice bar, coffee bar, cheese counter, and beer/wine service bar, while assisting in coffee roasting •Ensured that team members completed regionally assigned trainings and worked with other team trainers and TMS to train new hires for the store. Trainings were completed in a timely manner keeping the department within 95% completion by due dates.



Burrow Press

• Book and Periodical Publishing

• Contributing Editor

  • Jun 2016 - 2018

  •Curated an interview series, (aural)ando, that focused on local literary organizers and active zine curators who work to showcase the growing niche of aural and performative literature where I booked writers for interviewing, read submissions, edited written content, edited audio, and publishing •Read submissions, communicated with other editors to edit pieces, build and strengthened relationships with writers and the literary community •Curated an interview series, (aural)ando, that focused on local literary organizers and active zine curators who work to showcase the growing niche of aural and performative literature where I booked writers for interviewing, read submissions, edited written content, edited audio, and publishing •Read submissions, communicated with other editors to edit pieces, build and strengthened relationships with writers and the literary community



Teavana

• United States
• Retail
• 300 - 400 Employee

• Sales Associate

  • Jul 2015 - Jan 2017

  •Sales, opening and closing operations, restocking, store displays and resets, “tearista” •Crafted specialty tea beverages iced and hot for taste, pleasure, and to assist customers who sought out the various health benefits of tea •Sales, opening and closing operations, restocking, store displays and resets, “tearista” •Crafted specialty tea beverages iced and hot for taste, pleasure, and to assist customers who sought out the various health benefits of tea



Rollins College

• United States
• Higher Education
• 700 & Above Employee

• Work Study

  • Aug 2013 - May 2016

  •Lead marketing promotions, clerical work, mediated communication between students and primary scholarship advisor, and scheduled appointments, trained new work studies, and trained in basic web design. •In first year, placed head over delegating and designing annual banquet for scholarship applicants and their committees and designed the annual memory book for scholars •Lead marketing promotions, clerical work, mediated communication between students and primary scholarship advisor, and scheduled appointments, trained new work studies, and trained in basic web design. •In first year, placed head over delegating and designing annual banquet for scholarship applicants and their committees and designed the annual memory book for scholars