Director Of Operations

• Jul 2017 - Present

• Directing all day-to-day operations of 25+ employees to provide consistent and reliable IT Networking and Security service across several cross-functional teams with the health sector. • Overseeing day-to-day production activities in accordance with business objectives. • Monitoring budget and utilizing operational resources. • Achieving team goals through formalized training plans, coaching, and performance management. • Collaborating with senior management to develop and execute long-term corporate goals and objectives. • Improving IT/Network Security team development processes by mentoring and coaching team members to foster productive and engaging work environment. • Recruiting, hiring, and training personnel, working to establish key internal functions and outlining scope of positions for the organization while conducting CRM platform training. • Developing and leading weekly/quarterly KPI's presentations to Leadership members, while supervising and evaluating performance of all employees with goals of improving. • Identifying and prospecting clients, converting leads to serve as IT Managed Service Provider (MSP) for medical facilities. • Maintaining protection and security of online client data in compliance with HIPAA regulations. Show less

• May 2016 - May 2017

• Engage with corporate executives, and lead B2B and B2C sales teams to convert sales leads into revenue generating accounts• Serve as practice liaison for internal teams focused on client satisfaction and retention that resulted in client portfolio increase of 60% domestically and 40% internationally• Lead business development team meetings for the purpose of identifying new customer market opportunities, reviewing the sales funnel process for key improvement areas, and providing sales training• Oversee recruitment and selection for all functional areas, and conduct all new hire training including onboarding, CRM software utilization, and internal software applications usage• Generate sales performance reports to identify sales goals and metrics, and budget variances• Met or exceeded annual sales goals for 4 consecutive years, and increased 2019 sales by 29% from prior year Show less

• Jan 2016 - May 2016

• Continually conducted content curation management for all channels and ads to include creation and publication of relevant, high-quality content.• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.• Conducted market research to identify new opportunities and target markets.• Improved website visibility through development and implementation of Search Engine Optimization (SEO) strategies and increased brand awareness, and enhance online reputation via Google ranking, Yelp reviews, etc. Show less

• Mar 2013 - Dec 2015

• Worked closely with project management team to support business development activities including channel partnerships, strategy formulation, new product requirements, and new business opportunities• Partnered with multinational organizations delivering the best value-added service to customers on key U.S. telecom/wireless accounts• Planned, executed, and launched new pre-paid storefront solutions, premium messaging, interactive services, WAP/ WEB platform management, and content personalization resulting in 50% increase of in-app purchases within 9 months • Built C-Level OEM relationships, and formed strategic monetization partnerships to drive supply and demand growth with App Developers and App Publishers• Identified qualified App marketing, iPhone, iPad and Android leads in the international marketplace • Increased OEM and mobile client revenue through implementation of non-incentivized app discovery platform • Provided innovative solutions to generate real-time revenue growth for ad network virtual publishers and advertisers• Deployed platform on mobile web and in native apps as consumer-facing brand for over 300 ad networks, app creators and publishers, and integrated on well-known media outlets, top U.S. cell carriers, and premium websites and apps Show less

• Jun 2010 - Mar 2013

• Served CHROs and CIOs across diverse industries and markets throughout Latin America. • Solely responsible for the growth of a $2.5M account portfolio with commercial responsibilities in Latin America.• Diagnosed, tailored, and delivered best-practice talent management solutions in English, Spanish and Portuguese. • Managed B2B sales with heads of HR and IT across 9 countries in Latin America for companies including: Organizacion Techint, Antofagasta Minerals, TV Azteca, Latam Airlines, PEMEX, Vale Inc, BCP, PDVSA, etc.Promoted in Q4 2013 from Senior Business Development Specialist to Executive. Show less

Legislative Aide

• Jun 2010 - Jun 2011

• Managed immigration cases including interviewing and preparing constituents for briefs and pleadings • Coordinated arrangements of immigration committee member testimonies, secured legal and supportive documents, and prepared staff meeting presentations and materials • Communicated with various agencies, intelligence units, police departments, and the Social Security Administration regarding immigration status claims • Translated documents from English to Spanish • Managed immigration cases including interviewing and preparing constituents for briefs and pleadings • Coordinated arrangements of immigration committee member testimonies, secured legal and supportive documents, and prepared staff meeting presentations and materials • Communicated with various agencies, intelligence units, police departments, and the Social Security Administration regarding immigration status claims • Translated documents from English to Spanish

Legislative Fellow

• Feb 2009 - Jan 2010

• Supported legislators in the areas of administration, research and analysis, public relations, and communication • Generated press releases, newsletters, website content and speeches • Coordinated arrangements of immigration committee member testimonies, secured legal and supportive documents, and prepared staff meeting presentations and materials • Supported legislators in the areas of administration, research and analysis, public relations, and communication • Generated press releases, newsletters, website content and speeches • Coordinated arrangements of immigration committee member testimonies, secured legal and supportive documents, and prepared staff meeting presentations and materials