Video Editor

• Sep 2022 - Present

Video Editor

• Apr 2022 - Sep 2022

Video Editor

• Jan 2022 - Apr 2022

I can do professional video edits for you as I am doing at my full-time job which is daily 4-5 high quality videos.I am currently an editor for ECOM RISER that focuses on many types of genres for e.g. movie reviews, facts videos, tv series reviews etc. I have also written, directed, and edited many skits for my own channel and now I am a part time vlogger.If you need raw footage to be ready for a presentation, for youtube, or for any other purposes, OR if you need your youtube videos turned into shorts, reels, and/or tiktoks, I can provide that service for you exactly how you want it to look!Feel free to ask for specific needs!How to get started:Inbox me with as much instructions and footage you want and clarify things that you need me to do specifically for your video.We talk offers and pricesSee my first draft of the videoChat about revisions, fixes, and additions.See the next drafts and make adjustments as we go.Set up the offer and then get the final product delivered! I am quick to respond! Feel free to inquire about pricing for my services by contacting me!

Social Media Manager

• Aug 2021 - Dec 2021

Customer Solution Specialist

• Jul 2019 - Jul 2020

Worked as a Customer Solutions Specialist for the process US Collections (Ally), gaining valuable work experience over different sectors. My functions at the workplace included:As an Inbound Agent : ALLY INBOUND- Providing Corrective & necessary actions according to customer request.- Used to collect monthly due amount from the customers by negotiating and provingthe best possible resolution.- Used to provide all types of alternatives so that the customer won’t have to go throughanother agent which eventually helped in increasing my numbers on the scorecard.- Attended Management meetings to sort out Quality issues, reduce ATTRITION ratesand also sharing the views and providing solutions.As an Outbound Agent : Cell Phone Consent(CPC)- Used to dial the consent pending numbers to verify the cell number and then proceedfor collections if the account is delinquent.- Used to dial 100-150 calls from the first month since the process started and was able toachieve the targets as well.- Managed two teams with the help of two other senior agent in the second month of theprocess and made sure that they are also performing as well as learning.

Customer Service Representative

• Aug 2017 - Oct 2018

My basic role in the company was of a customer care executive who handles the calls ofcustomer and give the proper answer or resolution of their query or problem.But there was a certain sets of parameters which every executive has to follow and that was theAverage Call Handling Time (ACHT) and the FCR (number of unrepeated calls in percentage)which we have to deliver as per the company guidelines and because of these regulations I wasable to learn how to manage my time and my work so that I can give the best quality results.Later on, when I became an aged employee I was also given a chance to guide a whole teamfor two weeks during their nesting (training) period in which I came across with newleadership and management skills which helped me to grow as an individual.