Aprajita Sharma
Customer Care Expert at SponsorCloud- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Hindi Native or bilingual proficiency
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Gujarati Professional working proficiency
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Punjabi Professional working proficiency
Topline Score
Bio
Ritu Paliwal Barna
Aprajita is a quick learner and a very useful resource to any organization. An organization of repute will always find her working towards developing self and helping others. She is agile and a quick person on ground. In my association, I have found her bubbly and a good mix of a witty profile. She is a learner and a performer with zeal managing her chemical formulations well .... My wishes to her for a great future ahead !
Fabien Lacroix
Aprajita is one of my Indian student at INSEEC Bourget du lac and I teach her Marketing. Right from the start Aprajita showed a lot of passion, she is a very trustworthy person, a hard working colleague and brings a lot of in depth inputs in the group! She is very dedicated and comes up with a lot of spontaneity and Aprajita is always ready for volunteer work! I really appreciate! Keep the momentum Aprajita!
Ritu Paliwal Barna
Aprajita is a quick learner and a very useful resource to any organization. An organization of repute will always find her working towards developing self and helping others. She is agile and a quick person on ground. In my association, I have found her bubbly and a good mix of a witty profile. She is a learner and a performer with zeal managing her chemical formulations well .... My wishes to her for a great future ahead !
Fabien Lacroix
Aprajita is one of my Indian student at INSEEC Bourget du lac and I teach her Marketing. Right from the start Aprajita showed a lot of passion, she is a very trustworthy person, a hard working colleague and brings a lot of in depth inputs in the group! She is very dedicated and comes up with a lot of spontaneity and Aprajita is always ready for volunteer work! I really appreciate! Keep the momentum Aprajita!
Ritu Paliwal Barna
Aprajita is a quick learner and a very useful resource to any organization. An organization of repute will always find her working towards developing self and helping others. She is agile and a quick person on ground. In my association, I have found her bubbly and a good mix of a witty profile. She is a learner and a performer with zeal managing her chemical formulations well .... My wishes to her for a great future ahead !
Fabien Lacroix
Aprajita is one of my Indian student at INSEEC Bourget du lac and I teach her Marketing. Right from the start Aprajita showed a lot of passion, she is a very trustworthy person, a hard working colleague and brings a lot of in depth inputs in the group! She is very dedicated and comes up with a lot of spontaneity and Aprajita is always ready for volunteer work! I really appreciate! Keep the momentum Aprajita!
Ritu Paliwal Barna
Aprajita is a quick learner and a very useful resource to any organization. An organization of repute will always find her working towards developing self and helping others. She is agile and a quick person on ground. In my association, I have found her bubbly and a good mix of a witty profile. She is a learner and a performer with zeal managing her chemical formulations well .... My wishes to her for a great future ahead !
Fabien Lacroix
Aprajita is one of my Indian student at INSEEC Bourget du lac and I teach her Marketing. Right from the start Aprajita showed a lot of passion, she is a very trustworthy person, a hard working colleague and brings a lot of in depth inputs in the group! She is very dedicated and comes up with a lot of spontaneity and Aprajita is always ready for volunteer work! I really appreciate! Keep the momentum Aprajita!
Credentials
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The Fundamentals of Digital Marketing
Google Digital GarageJul, 2020- Sep, 2024 -
Luxury Attitude Awardee
Luxury AttitudeApr, 2018- Sep, 2024
Experience
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SponsorCloud
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United States
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Software Development
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1 - 100 Employee
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Customer Care Expert
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Jun 2022 - Present
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TalentWorldGroup Plc.
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Hungary
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Outsourcing/Offshoring
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1 - 100 Employee
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Customer Care Expert
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Feb 2020 - Present
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Flint Group Polska
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Printing Services
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Data Analyst
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Aug 2018 - Jan 2019
- Cleaned the existing material data for obsolete products using SQL or reassigning them in to new categories. - Training personnel from all over the globe in SAP related aspects on making the current data SAP ready. - Established a strong communication among global team members regarding company's Brand values and vision. - Training personnel from all over the globe of new software's or ERP's. - Cleaned the existing material data for obsolete products using SQL or reassigning them in to new categories. - Training personnel from all over the globe in SAP related aspects on making the current data SAP ready. - Established a strong communication among global team members regarding company's Brand values and vision. - Training personnel from all over the globe of new software's or ERP's.
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MBA student
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Research Services
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100 - 200 Employee
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Brand Management Student
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Oct 2017 - Oct 2018
In marketing, brand management is the analysis and planning on how a brand is perceived in the market. A Brand Manager will oversee customer Brand associations through strong communication network as well as internally by analysis the data pertaining to a particular brand. In this course, i have learned finer aspects of Luxury Brand Management like DNA of Brands, luxury attitude expected from employees while handling products and customer ( body language, communication skills, client-telling skills, warm reception, humble attitude). Show less
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Assistant Manager
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Aug 2011 - Sep 2017
- Handled as a primary contact for accounts of countries like US, UK and some parts of Europe (France & Germany) for queries on product information, ticketing, technical issues and general support. - Negotiating contracts with vendors and slashed 30% of overall cost while ensuring the continuation and enhancements of services. -Responding to all customer complaints and Periodic mailing to customers asking about their level of satisfaction and services they wish to improve. - Responsible for correct flow of information between the customers and technical department. - Updated the technical information in Global database and informing all concerned customers and third party vendors. - Prepared SOP's and FAQ's to update information in Global database and to enrich the knowledge database for internal stakeholders. Show less
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Education
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2017 - 2018
INSEEC
Master of Business Administration - MBA, Brand Management
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