Experience

improvIT

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• Principal IT Consultant | SAP FPSL

  • Nov 2016 - Present

  Consulting Team Leader / Account Manager - Functional & Business Analysis - Project & Account Management - Business development process across all stages (RFIs, RFPs, presentations) ERGO Insurance BE - Universal and Classical life LoBs - Partner and Contract migration - Unit Allocation Mechanism - General Data Protection Regulation (GDPR) - Collections Management Process - Regulatory Reporting Framework - Accounting (subledger & GL) - Web Portal for Customer Services General Insurance CY - Collections Management Process - Web Portal for agents & bankassurance - Web Portal for customers Show less



Free FutureSoft Ltd

• Greece
• Software Development
• 1 - 100 Employee

• Senior IT Consultant

  • Jun 2016 - Nov 2016

  - Gather and match clients’ requirements to viable solutions - Produce implementation documentation - Maintain and leverage relationship with clients throughout project implementation - Build and maintain clients' trust beyond project implementation phase, providing value on a consistent and ongoing basis - Schedule and monitor project implementation plan - Provide insight on future product enhancements based on client’s feedback Projects: ►International Cosmetics Company, Athens Solution for healthcare outlets - Recording of customer details - Recording of sellout information - Integration with SAP - Capturing of prescriptions information - CRM & Sales reporting with Qlikview ►International Cosmetics Company, Benelux Solution for large retail outlets - Customer capture and CRM analysis - Recording of sellout information - Order, inventory and stock management - Integration with SAP - Integration with Group CRM - Migration from previous POS system - Reporting with Qlikview: CRM, Sales, Link & Cross Sales, Inventory Show less



Qualco

• Greece
• Software Development
• 400 - 500 Employee

• • Dec 2015 - May 2016

  - Work closely with Sales, Marketing, and Product Managers, to build and maintain the technicalbridge of existing and prospect clients in Cyprus, Poland, Austria, Italy and Greece- Support the business development process across all stages (product demonstrations, RFIs,RFPs, presentations). Match clients’ requirements to viable solutions through Project InitiationStudies (PIS) and Client Workshops- Provide insight on future product enhancements based on client’s feedback- Maintain and leverage relationship with clients throughout project implementation as well asafter delivery phase Show less

• • May 2014 - Nov 2015

  - Projects in Cyprus, Greece and Serbia- Act as a team leader reporting to the head of department- Support end to end projects’ lifecycle providing essential reporting to key stakeholders- Perform requirement analysis in order to map and match clients’ business processes with Qualco software. Shape (and perform) software parameterization / configuration- Produce training material and conduct training sessions for key and end users at clients’ sites- Prepare and support User Acceptance Test (UAT) process- Monitor the status of projects following actual vs estimated effort- Report proactively on identified projects’ risks, while suggesting mitigation actions Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• IT Consultant

  • Mar 2011 - May 2014

  ►International Insurance Company, Athens IT Application Outsourcing for Property & Casualty and Life & Savings 06/2013 – 05/2014: Team leader for P&C Team - Supervision of team members on client work monitoring progress based on milestones - Proactive risk and issue management to resolve any cases with minimal impact on deliverables - Client reporting and communication with key stakeholders - Business analysis for major transformation strategies - Delivery and reporting on agreed Service Level Agreement (SLA) - Team alignment with Accenture delivery methods and tools following V-Model approach - Team resource capacity versus client demand 10/2012 – 06/2013: Senior Analyst / Consultant on SAP MSG.PIA - Lead individual / single projects planning tasks for other resources - Analyzing and documenting business requirements - Transforming business requirements into high level functional designs - Preparing training material for new implementations - System and integration test execution - Knowledge transfer to junior resources throughout SDLC 05/2012 – 10/2012: SAP FI Senior Analyst / Consultant (IT System Integration - SAP Upgrade) - Workshops / meetings with business users to identify accounting business processes - Recording requirements / meeting minutes to be approved by client - GAP Analysis on SAP FI (GL, AR, AP) - (SAP 4.7 vs SAP 6.05) - Identify, record and apply technical changes to maintain functionality after Upgrade - System integration tests / stress tests in quality system - Track and report project status to stakeholders 03/2011 – 05/2012: Analyst on SAP MSG.PIA - Analyzing and documenting business requirements - Unit testing with documented cases, data, and results - System and integration test execution - Technical detailed design based on given application design - Structured coding following ABAP technology and client best practices - Executing daily / weekly / monthly client’s IT operations Show less



AIMS

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Analyst Programmer

  • Oct 2010 - Mar 2011

  ►Maintain and enhance Airline Information Management System - Transferring business requirements into technical specifications - Develop software using Delphi programming language - Provide support on current software applications - Conduct daily, highly professional contact with airlines around the world ►Maintain and enhance Airline Information Management System - Transferring business requirements into technical specifications - Develop software using Delphi programming language - Provide support on current software applications - Conduct daily, highly professional contact with airlines around the world



Military Service

• Research Services
• 1 - 100 Employee

• IT Specialist

  • Jan 2010 - Aug 2010

  ► IT Specialist Private in Research Informatics Office - LAN administrator (Windows Server 2000/2003/2003R, domain server, active directory) - Use of highly classified information and military software - User support on SAP FI module - Design and implement an intranet to serve as a single point of reference for all users ► IT Specialist Private in Research Informatics Office - LAN administrator (Windows Server 2000/2003/2003R, domain server, active directory) - Use of highly classified information and military software - User support on SAP FI module - Design and implement an intranet to serve as a single point of reference for all users



Lancaster University Corporate Information Systems

• IT Analyst

  • Jun 2009 - Aug 2009

  ► Master Thesis: Propose technical solutions for a new web platform for postgraduate students - Conducting interviews with agents in disparate countries - Setting up questionnaire to get students’ requirements - Analyzing figures and statements (SPPS, MS Excel, Cognitive maps, GAP Analysis, SWOT) - Reporting the output and presenting to the head of CIS ► Master Thesis: Propose technical solutions for a new web platform for postgraduate students - Conducting interviews with agents in disparate countries - Setting up questionnaire to get students’ requirements - Analyzing figures and statements (SPPS, MS Excel, Cognitive maps, GAP Analysis, SWOT) - Reporting the output and presenting to the head of CIS