Experience

Singular Health Group Ltd

• Australia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Information Technology and Quality Assurance Officer

  • Apr 2022 - Present

• Information Technology Support Officer

  • Apr 2021 - May 2022



Ignite

• United Kingdom
• Advertising Services

• IT Resource On-Demand Team Member

  • Sep 2019 - Jan 2021

  ● On-call IT support ● Asset (desktop and laptop) deployment to different clients. ● Assisting in troubleshooting, diagnosing, testing and resolving hardware and system related issues. ● On-call IT support ● Asset (desktop and laptop) deployment to different clients. ● Assisting in troubleshooting, diagnosing, testing and resolving hardware and system related issues.



Programmed Professionals

• Staffing and Recruiting
• 100 - 200 Employee

• Academic Support Worker

  • Sep 2019 - Dec 2020

  ● Supports students with disabilities, medical conditions, mental health issues or specific learning difficulties who are enrolled in academic or training courses. ● Supports students in class include note-taking, mobility assistance, explanation and repeating of concepts in class, assisting with experimental works in labs. ● Supports students with disabilities, medical conditions, mental health issues or specific learning difficulties who are enrolled in academic or training courses. ● Supports students in class include note-taking, mobility assistance, explanation and repeating of concepts in class, assisting with experimental works in labs.



Altus Assessments Inc.

• Test Support Agent

  • Aug 2019 - Feb 2020

  ● Assist the CASPer applicants before, during, and after their CASPer test via Altus’ live online chat support system. ● Helping applicants navigate through their test. ● providing technical support by troubleshooting any issues they may be experiencing ● Assist the CASPer applicants before, during, and after their CASPer test via Altus’ live online chat support system. ● Helping applicants navigate through their test. ● providing technical support by troubleshooting any issues they may be experiencing



Screwloose IT

• Australia
• IT Services and IT Consulting

• Information Technology Support

  • Jul 2019 - Sep 2019

  ● Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standards are met. ● Provide support to the Service Delivery Manager with service desk and project tickets. ● Provide real-time support to customers via Remote Support Options. ● Health checking & maintaining a range of networks and systems. ● Providing Network and Systems guidance and support to key clients. ● Project management and delivery. ● Delivering technical support to customers utilizing the wide array of technologies. ● Deploying, supporting & maintaining our managed services platforms. ● Internal & customer-based project work such as implementations / roll-outs, testing, research and development, troubleshooting & training. ● Assisting in the maintenance and development of private cloud service offerings.



ReTech Pty. Ltd.

• Australia
• IT Services and IT Consulting

• Information Technology Tester and Technical Specialist

  • Jul 2017 - Jul 2019

  ● Testing, identifying and diagnosing functionality errors and faults in systems (desktops, laptops, monitors, phones and etc.) reclaimed from the company's clients, within established testing protocols, guidelines and quality standards to ensure systems perform to specification. ● Wiping/destroying data from reclaimed products (desktops and laptops) using licensed software. ● Conducting quality audit inspections, and analysing and reviewing systems, data and documentation. ● Identifying variations and potential high risk areas in securing adherence to standards and procedures. ● Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues. ● Developing, conducting and providing technical guidance and training in application software and operational procedures. ● Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems.



Flower Power PTY LTD

• Casual Warehouse Assistant

  • Sep 2016 - Jun 2017

  • Picking and packing store orders on a daily basis • Arranging warehouse stock and retail store splits • Unloading containers and deliveries from suppliers • Working with a team of a minimum of 3 per assigned job • Picking and packing store orders on a daily basis • Arranging warehouse stock and retail store splits • Unloading containers and deliveries from suppliers • Working with a team of a minimum of 3 per assigned job