Experience

AMPlify Resources Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Claims Consultant

  • Nov 2021 - Present

  Provide advice to client's in house counsel based on my years of experience in insurance. Administer client’s claims portfolio, which includes domestic and international general liability, commercial property, auto liability, ocean marine cargo, workers compensation, and employment practices liability claims. Organize raw data from client’s servers by designing and implementing a tracking system through G Suite. Maintain all claim files, complete with overview documents detailing the claim’s… Show more Provide advice to client's in house counsel based on my years of experience in insurance. Administer client’s claims portfolio, which includes domestic and international general liability, commercial property, auto liability, ocean marine cargo, workers compensation, and employment practices liability claims. Organize raw data from client’s servers by designing and implementing a tracking system through G Suite. Maintain all claim files, complete with overview documents detailing the claim’s history, current state, and necessary next steps for client’s in-house counsel. Show less



CNC Catastrophe & National Claims

• United States
• Insurance
• 100 - 200 Employee

• Complex Claims Adjuster

  • Sep 2020 - Oct 2021

  Mobile, Alabama, United States Managed complex and large losses, including all non-NY fire losses. •Experience with handling AOP and weather complex losses involving multiple AOBs, attorneys, and public adjusters as well as large fire losses for Velocity Underwriters. Provided guidance to peers as needed while simultaneously meeting individual production quotas. Utilized Velocity and CNC proprietary technology resources such as ClaimSource and CTABS.



Olympus Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• CAT Claims Supervisor and QA

  • Sep 2017 - Sep 2020

  Orlando, Florida Area Along with the support of management and my team, led CAT operations of varying sizes. During hurricanes Irma, Michael, and Dorian, worked in conjunction with Olympus to engineer, introduce, and streamline Olympus' Fast Track: a pilot remote adjusting-program utilizing Geomni property, drone data, and vendors. Provided myself as a resource for the team when they struggled with any technology or policy issues. Worked with management and team to ensure fair and ethical adjustment according to… Show more Along with the support of management and my team, led CAT operations of varying sizes. During hurricanes Irma, Michael, and Dorian, worked in conjunction with Olympus to engineer, introduce, and streamline Olympus' Fast Track: a pilot remote adjusting-program utilizing Geomni property, drone data, and vendors. Provided myself as a resource for the team when they struggled with any technology or policy issues. Worked with management and team to ensure fair and ethical adjustment according to policy provisions. Comprehended, applied, and trained independent adjusters on varying policy forms and endorsements unique to Olympus. Provided quality assurance for losses ranging from below deductible to large losses. Dispatched incoming claims to team members based on their individual strengths to ensure timely resolution. Monitored and managed a call-center-styled operating environment using five9 Cloud Contact Center. Handled escalated phone calls as needed to ensure premium customer service. Consulted in personnel decisions, including but not limited to hiring, firing, and trial / probationary periods. Meanwhile, adjusted complex claims involving public adjusters, attorneys, assignment of benefits, and more. Show less



Self

• Switzerland
• Business Consulting and Services

• Independent Claims Adjuster

  • Jun 2012 - Sep 2020

  Orlando, Florida Area Provide adjusting, quality assurance, consultation, and training services to first and third parties. Experience with daily and CAT property claim environments. Specialize in training and project coordination. Well versed in Fast Track and other remote adjusting-programs utilizing satellite / drone data and non-adjuster personnel. Intimately familiar with ClaimsXPress / SIMS and the most recent Xact suite of products including: X1, ClaimXperience, XactAnalysis.



Self-Employed

• Real Estate
• 1 - 100 Employee

• ESL Instructor / Curriculum Developer

  • Sep 2016 - Sep 2017

  Orlando and Miami, FL Developed and delivered ESL/EFL interactive lessons encompassing a range of systems and skill building activities: functions, grammar, vocabulary, speaking, writing, reading, and listening. Developed lesson plans which included both original and adapted course materials. Experience with pre-intermediate and upper-intermediate classes, and individually-curated programs.



University of Florida

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Aug 2014 - Dec 2014

  University of Florida Delivered a range of teaching and assessment activities, including tutorials directed towards undergraduate level coursework. Applied departmental processes related to peer advising. Participated in the assessment process, using a variety of methods and techniques and provided effective, timely, and appropriate feedback to students to support their learning. Supervised practical work. Advised on skills, methods, and techniques to facilitate learning.



ICA, LP Insurance Claims Adjusters

• United States
• Insurance
• 1 - 100 Employee

• Claims Adjuster

  • Jun 2012 - Jan 2013

  Charlotte, North Carolina Area Performed as a multi-line, full service adjuster during major catastrophes, including hurricanes Isaac and Sandy. Worked Fast Track and theft claims in addition to standard property damage claims. Directly interacted with both insurance companies and the insured in a professional manner. Managed claims in FL, LA, MS, NJ, NY, OK caused by fire, lightning, wind, and hail. Proficiently investigated, evaluated, and negotiated thousands of claims. Provided swift contact to insureds (within 24 hours… Show more Performed as a multi-line, full service adjuster during major catastrophes, including hurricanes Isaac and Sandy. Worked Fast Track and theft claims in addition to standard property damage claims. Directly interacted with both insurance companies and the insured in a professional manner. Managed claims in FL, LA, MS, NJ, NY, OK caused by fire, lightning, wind, and hail. Proficiently investigated, evaluated, and negotiated thousands of claims. Provided swift contact to insureds (within 24 hours of initial report). During Isaac, I led a small team of adjusters: ensuring prompt indemnity of hundreds of insured homeowners. Developed a “guerrilla” claims management system to track progress using publicly accessible software due to the lack of an existing framework for real-time data collection. Show less



Cold Stone Creamery

• Restaurants
• 700 & Above Employee

• Manager

  • Aug 2005 - May 2012

  Winter Park, FL Led a crew of 16 employees to ensure a pleasant customer experience. Managed hiring, inventory, scheduling, payroll, maintenance, all whilst also serving customers. Coordinated catered events. Freshly prepared product daily.