Anthony Rainelli
Regional Head of Customer Success at klikit- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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Chinese Mandarin Elementary proficiency
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Italian Native or bilingual proficiency
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Filipino Limited working proficiency
Topline Score
Bio
Credentials
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The 3-Minute Rule: Say Less to Get More
LinkedInMay, 2022- Sep, 2024 -
ECDL (European Computer Driving License)
CEPIS (Council of European Professional Informatic Societies)
Experience
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klikit
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Singapore
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Technology, Information and Media
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1 - 100 Employee
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Regional Head of Customer Success
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Aug 2022 - Present
We help restaurants across Southeast Asia grow their business with more efficient food delivery and extra revenue from virtual food brands. In our 1st seven months, klikit has serviced over US$2.8 million in food delivery orders across 150 brands in Singapore, the Philippines, Malaysia, Indonesia, Taiwan, Australia — and we’ve partnered with 3 of SEA’s biggest celebrities. We’re hiring — join me as we help restaurants take back their power in food delivery! http://bit.ly/joinklikit We help restaurants across Southeast Asia grow their business with more efficient food delivery and extra revenue from virtual food brands. In our 1st seven months, klikit has serviced over US$2.8 million in food delivery orders across 150 brands in Singapore, the Philippines, Malaysia, Indonesia, Taiwan, Australia — and we’ve partnered with 3 of SEA’s biggest celebrities. We’re hiring — join me as we help restaurants take back their power in food delivery! http://bit.ly/joinklikit
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Shopee
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Retail
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1 - 100 Employee
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Seller Experience Lead
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Nov 2020 - Jul 2022
Leading the team that functions as a VIP line to solve the operational concerns of the largest sellers, with 3 direct reports and a total headcount of 40 people. Besides addressing the individual issues reported by sellers, the team engages with cross-functional projects to improve company-wide policies and processes to deliver best-in-class seller experience Leading the team that functions as a VIP line to solve the operational concerns of the largest sellers, with 3 direct reports and a total headcount of 40 people. Besides addressing the individual issues reported by sellers, the team engages with cross-functional projects to improve company-wide policies and processes to deliver best-in-class seller experience
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Lamudi Philippines
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Philippines
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Real Estate
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100 - 200 Employee
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Head Of Operations
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Jan 2018 - Oct 2020
Lead the following teams, with 3-7 direct reports and 30+ total headcount: o Listings: ensure a frictionless listing upload process and the widest availability of properties for all the market segments o Customer Service: addressing the queries of Lamudi users with the shortest delay, providing property sellers with qualified leads o Business Intelligence & Client Performance: data analysis & reporting, revenue operations, cross-functional projects, social media lead generation ads, Salesforce.com CRM administration (process automation, new fields, reports & dashboards) Show less
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Bain & Company
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United States
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Business Consulting and Services
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700 & Above Employee
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Associate Consultant
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Jan 2017 - Jan 2018
Management consulting projects in Technology & Telecommunications (due diligence, business plan and new product strategy), Oil & Gas (due diligence), Consumer Goods (overhaul of demand planning and inventory management), Gambling (post-merger integration, organizational redesign, R&D cost reduction, overhaul of demand planning and inventory management) Management consulting projects in Technology & Telecommunications (due diligence, business plan and new product strategy), Oil & Gas (due diligence), Consumer Goods (overhaul of demand planning and inventory management), Gambling (post-merger integration, organizational redesign, R&D cost reduction, overhaul of demand planning and inventory management)
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Brand Manager
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Jun 2016 - Jan 2017
Commercial performance improvement of key vendors (optimization of product selection, pricing, SEO, marketing campaigns, inventory availability, and logistic performance)
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Vendor Management Intern
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Mar 2016 - May 2016
Vendor acquisition (search, negotiation, and onboarding)
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ZALORA Group
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Singapore
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Software Development
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700 & Above Employee
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Project Management Operations Intern
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Jul 2015 - Dec 2015
Management of a temporary brick-and-mortar store to educate the market and collect customer feedback (in-store personnel performance management, reports & dashboards, replenishment automation, feedback collection, campaign planning, process improvement), improvement of Zalora’s post-order communication to reduce Customer Service contacts Management of a temporary brick-and-mortar store to educate the market and collect customer feedback (in-store personnel performance management, reports & dashboards, replenishment automation, feedback collection, campaign planning, process improvement), improvement of Zalora’s post-order communication to reduce Customer Service contacts
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Dezan Shira & Associates
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Hong Kong
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Accounting
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100 - 200 Employee
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International Business Advisory Intern
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Apr 2015 - Jul 2015
Client and partner account management, research on Chinese business to support clients and create market intelligence content, CRM data entry, business development at Chamber of Commerce events Client and partner account management, research on Chinese business to support clients and create market intelligence content, CRM data entry, business development at Chamber of Commerce events
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Nuovo Mondo International
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Italy
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Business Consulting and Services
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1 - 100 Employee
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Project Management Intern
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Jan 2015 - Apr 2015
Support to the research, presentation, and organization of a transfer pricing seminar at the Shanghai EU Chamber of Commerce, research on Chinese business to support clients and create market intelligence content Support to the research, presentation, and organization of a transfer pricing seminar at the Shanghai EU Chamber of Commerce, research on Chinese business to support clients and create market intelligence content
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Education
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2013 - 2016
Università Bocconi
Master of Science (MSc), Economics and Management of Public Administration and International Organizations -
2014 - 2015
National Chengchi University
MSc Exchange Program, GPA 93.5/100 -
2010 - 2013
Università Bocconi
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General -
2012 - 2012
University of Washington, Michael G. Foster School of Business
Bachelor Exchange Program, GPA 3.93/4.0 -
2007 - 2010
I.S.S.M. Conservatorio Guido Cantelli di Novara
Musical Studies, Clarinet -
2005 - 2010
ITCG "L.Einaudi" - Domodossola
High School Diploma, Accounting and Business Management
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