Anthony Fiset

Account Manager at Chateau d'Ax spa
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Contact Information
us****@****om
(386) 825-5501
Location
North York, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Credentials

  • Succeeding in Web Development: Full Stack and Front End
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • Web Programming Foundations
    LinkedIn
    Aug, 2020
    - Sep, 2024

Experience

  • Chateau d'Ax spa
    • Italy
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Account Manager
      • Jul 2021 - Present

      • Successfully managed positive client relationships by providing exceptional customer service.• Developed and implemented customer success strategies to increase satisfaction and retention.• Facilitated onboarding and training sessions for clients.• Collaborated with cross-functional teams to improve the overall customer experience.• Analyzed customer data to make data-driven decisions and recommendations.• Managed customer accounts to increase revenue.• Gathered feedback and addressed issues to improve our products and services.• Provided regular reports on customer satisfaction and retention to management. Show less

    • Sales Associate
      • Apr 2019 - Jul 2021

      • Successfully expanded customer base in assigned territory by 60% within a span of two years, leading to a significant increase in territory coverage.• Achieved a milestone of $3 million in annual sales in my territory, representing a substantial 40% growth over two years, demonstrating a strong understanding of customer needs and effective sales strategies.• Introduced strategic partnerships with 15 new key accounts in my territory, boosting overall company sales by 25%.• Drove an impressive 50% increase in repeat customer sales by fostering strong relationships and providing excellent customer service, validating Château D'ax's commitment to customer satisfaction. Show less

  • Plantcado
    • Entertainment Providers
    • Co-Founder
      • 2018 - 2020

      • Marketing specialist for an e-commerce store targeting vegan audiences. • Created partnerships with community profiles, reaching over 10 million followers. • Successfully launched profitable print-on-demand campaigns. • Achieved solid profit margins due to previous partnerships and increased brand awareness. • Marketing specialist for an e-commerce store targeting vegan audiences. • Created partnerships with community profiles, reaching over 10 million followers. • Successfully launched profitable print-on-demand campaigns. • Achieved solid profit margins due to previous partnerships and increased brand awareness.

  • Haul
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Apr 2017 - Apr 2019

      • Led efforts to create new, efficient workflows using automation. • Managed driver supply, including ads and ad spend. • Determined new ways to attract drivers to the platform. • Managed budget to maximize ad spend. • Successfully brought new drivers to the platform and grew the user base. • Led efforts to create new, efficient workflows using automation. • Managed driver supply, including ads and ad spend. • Determined new ways to attract drivers to the platform. • Managed budget to maximize ad spend. • Successfully brought new drivers to the platform and grew the user base.

  • Psilolabs
    • United States
    • Technology, Information and Internet
    • Customer Service Representative
      • Feb 2016 - Apr 2017

      • Provided exceptional support to customers over the phone and through email. • Resolved customer inquiries promptly, ensuring their satisfaction and loyalty. • Exceeded monthly KPIs, such as call resolution time and customer satisfaction ratings. • Provided feedback to management to improve processes and product offerings. • Collaborated with cross-functional teams to resolve complex customer issues. • Maintained accurate customer records and organized customer data. • Received positive feedback for personalized and empathetic service. • Demonstrated a deep understanding of products and services and effectively communicated information to customers. Show less

Education

  • York University
    Bachelor's degree, Information Technology
  • Universidad de Costa Rica UCR
    Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
  • Williamsburg Academy

Community

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