Experience

Pearson eCollege

• Software Development
• 1 - 100 Employee

• Help Desk Technician

  • Jul 2011 - Present

  Provide technical support to over 500+ online students and academic instructors via phone, assist in the reset of login id’s and passwords, configure internet browsers, (IE 7,8,9, Firefox, Safari, Google Chrome), clear cache, reset internet options to default settings, document and resolve tickets within the RightNow ticketing system. Troubleshot, diagnose and corrected internet connectivity, provided students assistance with the downloading and installation of software an drivers. Provide technical support to over 500+ online students and academic instructors via phone, assist in the reset of login id’s and passwords, configure internet browsers, (IE 7,8,9, Firefox, Safari, Google Chrome), clear cache, reset internet options to default settings, document and resolve tickets within the RightNow ticketing system. Troubleshot, diagnose and corrected internet connectivity, provided students assistance with the downloading and installation of software an drivers.



Project Resources Group, Inc.

• United States
• Business Consulting and Services
• 200 - 300 Employee

• LNP Technician

  • Jun 2010 - Jul 2011

  Performed daily outbound calls to customers completed at the beginning of telephony services. Document all completed work on a file or Web-based reporting tool database for tracking purposes. Performed 80-100 outbound calls for Local Number Portability (LNP) as well as Third Party Verification (TPV). Performed daily outbound calls to customers completed at the beginning of telephony services. Document all completed work on a file or Web-based reporting tool database for tracking purposes. Performed 80-100 outbound calls for Local Number Portability (LNP) as well as Third Party Verification (TPV).



MV Transportation

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Driver

  • Jan 2001 - Jan 2009

  I provided transportation to the elderly and disable, provided door to door service, as well as assisting wheelchair clients to and from appointments around the Denver area. Became a Behind the Wheel Trainer trained new hires on company policy. I provided transportation to the elderly and disable, provided door to door service, as well as assisting wheelchair clients to and from appointments around the Denver area. Became a Behind the Wheel Trainer trained new hires on company policy.



Lock man Inc

• United States
• Individual and Family Services

• Front Desk/Customer Service

  • Jan 2000 - Jan 2001

  Handled 30-80 in bound calls (Orders) also assisted in the installation of CCTV's and security systems. Handled 30-80 in bound calls (Orders) also assisted in the installation of CCTV's and security systems.