Experience

Arnel-Lyn

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director

  • Sep 2021 - Present

  • Facilitating the end-to-end recruitment process; including recruit/source, interview, selection and offer. • Own sourcing strategy for all technical roles including Product Manager, Engineers, and Data Scientists across all levels. • Collaborating with hiring managers to identify, build, and execute effective recruiting strategies to fill needs and positions. • Influencing and converting hard to find passive talent through your understanding of the business and employee value proposition • Create an exceptional end-to-end experience for all candidates and employees throughout the hiring process. • Measuring sourcing success and create reports using data to drive decisions and establish function specific KPIs. • Implementing recruiting strategies and processes that contribute to the growth of the company. • Mentoring peers and other team members on leading and executing on projects. • Years of large corporate and agency technical recruiting experience, across various technical disciplines, including software engineering, system architecture, data services and all related functional software and services professionals. • Extensive experience developing and executing fully comprehensive sourcing/recruitment plans. • Success partnering with technical teams; ideally in both agency and in-house environments. • Experience in leading end-to-end recruitment cycle: sourcing through offer stages. • Effective communication skills with the ability to turn outreach into applicants. • Ability to build, develop, and execute a holistic recruitment strategy. • Passion for cross-functional collaboration in order to facilitate work with hiring leaders and peers to drive positive change and implement effective processes. • Familiarity with applicant tracking systems • Strong negotiation and presentation skills Show less



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Escalation Supervisor

  • Jan 2017 - Oct 2021

  Resolved complex service-related issues related to Cox products, equipment, and billing bydirecting customers through a series of troubleshooting steps via phone and online chats.• Assisted customers with reinstalling software, modem issues, TCP/IP settings and otherfunctions by performing detailed troubleshooting and walk-through steps.• Accessed a variety of Company databases and provided instructions to customers to gatherinformation necessary to determine the root cause of the problem.• Handled issues escalated by colleagues inside and outside of the department.• Assisted frontline agents with questions related to entering work orders for service andtechnical completeness.• Monitored Network Elements, performed remote diagnostics, and deescalated issues to quicklyresolve customer problems.• Engaged business partners from Cox and other companies to help complete ports and resolvecustomer issues.• Identified trouble patterns from ticket volumes and network patterns and coordinated with theSOC for resolution.• Communicated with internal and external customers to confirm problem resolution and closedout trouble tickets• Collaborated with a variety of boundary partners to solve complex problems. Show less

• Technical Support Specialist

  • Apr 2015 - Jan 2017

  In an energetic call center environment, answered inbound customer calls concerning inquiriesabout one or more Cox products.• Trouble shot the root cause of customer problems and identified the action required (• company databases, customer information, and collaboration with other departments) toresolve issues, and scheduled service appointments when necessary.• Provided total customer service by asking questions and listening to customers to understandtheir needs, requests, or problems, while identifying sales, and up-selling opportunities, that willdrive additional revenue for the company.• Built customer loyalty by placing follow-up calls to customers, after receiving acknowledgmentof action taken by other Cox departments.• Kept customers informed about progress by checking the status of work orders in customerrecord system.• Provided seamless customer experience through documenting call details and new accountinformation into the computer system, and completing any forms required to request action byother departments. Show less