Experience

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  S3 Shared Service Solutions, LLC

  • United States
  • Banking
  • 400 - 500 Employee

  • Sr. Director, Project Management Office

    • Mar 2024 - Present

  • Director, Project Management Office

    • Mar 2019 - Present

    Influences and directly supports strategic prioritization, playing a key role in the company's executive planning process. Manages strategic programs and individual transformational projects to successful outcomes. Demonstrated leader with strong decision making, influencing, negotiating, and conflict resolution skills with a focus on building effective relationships. Ensures successful collaboration among diverse cross-functional stakeholders to establish high performing execution capabilities. Responsible for consortium projects representing the greatest execution risks and the largest budgets. Interacts with executive and senior leaders on a regular basis. Drives the development and adoption of principles, policies, standards and guidelines for program and project management. Leads a team consisting of Sr. Project Managers; Project Managers; Assistant Project Manager; and Business Analyst. Build, coach, and lead the PMO team and nurture project management capabilities.

  • Sr. Project Manager

    • May 2015 - Present

    Sr. Project Manager and member of the executive leadership team reporting to the CEO responsible for leading large scale projects including infrastructure upgrades; technology enhancements; and process improvements. Manages vendor relations for various operational systems. Responsible for conducting analyses and leveraging data to drive business decisions and recommendations. Supports highly collaborative environments with goal-focused cross-functional teams to derive maximum operational efficiency in support of the credit union consortium.

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  Medifast, Inc

  • Owings Mills, Maryland

  • Director, Technology and Operations Support

    • Jan 2012 - May 2015
    • Owings Mills, Maryland

    Provide oversight for all technology; applications; Quality; and Workforce Management solutions provided to the call center. Key stakeholder with Information Technology to ensure timely and corrective actions are put into place to meet business requirements. Develop sustainable platforms capabl...

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  The Shelter Group

  • Baltimore, Maryland Area

  • Organizational Development Manager

    • Oct 2010 - Nov 2011
    • Baltimore, Maryland Area

    Partnered with senior leadership team to align training strategies with corporate objectives. Collaborated with executives to design and develop training curricula to address training gaps in communication, leadership, and problem solving skills. Designed training courses that support career prog...

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  The Columbia Bank

  • Vice President, Retail Bank

    • May 2005 - Mar 2010

    Provide leadership, strategic direction, and daily oversight for call center and eCommerce departments. Serves as Project Manager on IT Steering Committee responsible for new technology implementations and system upgrades that support service excellence, revenue generation, process improvements, ...

• 

  Capital One Bank

  • McLean, Virginia

  • Sr. Project Manager

    • 2010 - 2010
    • McLean, Virginia
• 

  M&T Bank

  • Baltimore

  • Vice President, Business Planning Analyst

    • Sep 2004 - May 2005
    • Baltimore

    Direct merger and conversion projects that impact retail banking systems and service. Solicit business requirements from stakeholders and clients to define project objectives. Create business requirements, scope definition, and functional specifications documents. Establish methods for measuring ...

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  Allfirst Bank (now M&T Bank)

  • Vice President, Branch Operations and Communications

    • 1999 - 2004

    Member of a senior-level tactical team with responsibility for equipment deployment, merger, conversion, and transition-related projects for retail branch banking. Provided leadership and daily oversight to help desk; project administration; and account reconcilement teams. Manage project planni...

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  First National Bank of Maryland

  • Assistant Vice President

    • 1997 - 1999

    Facilitated implementation of strategic projects that support customer service delivery alternatives such as VRU, service desk/kiosk, call center, and ATM.

• 

  Maryland National Bank

  • Call Center Manager

    • 1993 - 1997

    Provided daily oversight of call center operations and problem resolution departments. Managed staff training, scheduling, and coaching for performance. Provided general oversight for VRU operations; tracking, reporting, and data analysis.