Experience

Summit Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • May 2016 - Present

  * Manage and coordinate all aspects of client relations for a national non-profit organization. * Develope, presente and implemente custom direct mail fundraising strategies for non-profit organizations. * Manage various database maintenance tasks, determine criteria for data selections, monitor data updates and provide detailed instructions to production departments * Create reports, analyze results of direct mail programs, maintaine extensive job documentation and client history files.



Affiliated Food Service

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Print Department Accountant

  • Mar 2015 - Mar 2016

  * Accounting duties – the invoicing of printed materials, graphic services and sign products * Verified and processed company purchase orders and vendor invoice payments * Managed USPS postage permit deposits and transactions * Analysis and tracking of department production and revenue * Created and implemented various quality control procedures to ensure the accuracy of billing and payment processes * Customer Service – assisted customers with service and invoicing issues. * Accounting duties – the invoicing of printed materials, graphic services and sign products * Verified and processed company purchase orders and vendor invoice payments * Managed USPS postage permit deposits and transactions * Analysis and tracking of department production and revenue * Created and implemented various quality control procedures to ensure the accuracy of billing and payment processes * Customer Service – assisted customers with service and invoicing issues.



Premier-IMS, inc

• United States

• Production Coordinator

  • Oct 2012 - Mar 2015

  * Account Management duties - provides schedules, detailed job instructions and assistance to various departments and outside vendors in the course of job production. * Supports and assists 3 members of the Sales Team * Account Management duties - provides schedules, detailed job instructions and assistance to various departments and outside vendors in the course of job production. * Supports and assists 3 members of the Sales Team



Seebridge Media

• Client Services Director

  • Sep 2009 - Jun 2012

  * Account Management - Responsible for the day to day management of client relations, job planning, production coordination and execution of materials and products. * Extensive client experience. Ability to coordinate multiple client contacts, provide guidance and industry expertise. Built relationships with wide variety of personalities in internal and external environments. * Managed a staff of 10 Account Managers who provide superior customer service to over 200 active clients. Performance ratings of staff improved by 8.6% since 2010. * Increased both order ticket quality and on-time invoicing standards for the department * Implemented an Incident Report procedure which includes researching errors, analyzing costs, recording metrics and creating or modifying work procedures. Procedure resulted in a Client Service Dept. error rate reduction of 53% in 2 years. * Created and implemented a Standard Operation Procedure documentation procedure which has resulted in a library containing over 100 active client SOP documents



Tabs Direct

• Advertising Services
• 1 - 100 Employee

• Client Service Director

  • Sep 2001 - Sep 2009

  * Responsible for account management and client relationships with a wide range of Financial, Commercial, Agency, and Non-profit clients with sales of $20 million. * Managed a team of 12 Account Managers and Coordinators * Developed and implemented work procedures, department training sessions, client communication guidelines, department goals and company objectives. * Collaborated closely with the Business Development, Estimating, Print and Production departments to ensure top quality products were produced for our clients.

• Account Manager

  • Oct 1995 - Sep 2001

  * Managed and coordinated all aspects of client relations for over 70 Non-profit and Commercial accounts which included The Salvation Army, Sprint, Applebee’s, Prudential Realtors and a number of Missions. * Hired, trained and managed 3 Account Coordinator staff members. * Fulfilled various client requests for database maintenance, fundraising programs, direct mail campaigns, and job analysis. * Developed, presented and implemented custom direct mail fundraising strategies for Non-profit and Commercial clients. * Managed various database maintenance tasks, determine criteria for data selections, monitored data updates and provided detailed instructions to Production departments * Created reports, analyzed results of direct mail programs, maintained extensive job documentation and client history files.

• Sr. Account Manager

  • Sep 1992 - Sep 1995

  * Displayed an excellent understanding of print, production and mailing processes. * Assisted clients with job schedules, production planning and guidance for efficient and cost effective mailings. * Provided schedules, detailed job instructions and assistance to various departments and outside vendors in the course of job production. * Tracked the status of jobs throughout the production and mailing processes. Submitted job quotes and issued billing instructions upon job completion. * Coordinated and monitored programming and merge/purge projects. * Appointed as the trainer of new Account Service Coordinators due to my exceptional attention to detail, organizational skills and project completion