Experience

Frans Koppers Imports Ltd.

• Customer Service/Office Administration

  • Sep 2016 - Present



N/A

• Wellness and Fitness Services
• 1 - 100 Employee

• Homemaker/PSW

  • 2013 - Sep 2016



Permacon

• Canada
• Wholesale Building Materials
• 1 - 100 Employee

• Inside Sales Representative, Customer Service Coordinator, Office Administrator - leadership roles

  • Jul 1995 - Mar 2010

  Internal Sales Representative: Lead and supported the Sales team in sales of specialty ICI masonry and landscape products . Maintained Sales Tracking system. Provided weekly, monthly and yearly sales reports. Assisted in Trade Shows, Meetings, and Seminars. Ordered and distributed all promotional material and sales literature. Assisted Sales Manager in budget preparation and maintenance. Assisted Professionals and clients with all technical aspects of Permacon products as it pertained to their construction design project. Analyzed architectural designs, quoted various products, and sent to a large customer base. Prepared contracts and followed through tender closing and production phases. Coordinated production of masonry and landscape products as per customer requirements. Conferred with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, such as architectural drawings, colour samples, product samples, and to gather information and materials needed by Production department to process order. Communicated daily with the Customer Service and Production teams to ensure timely production and deliveries. Handled all house accounts sales and inquiries. Assisted in cross-training sessions for all departments (Permacon College). Participated in team building on an ongoing basis, including open dialogue and positive conflict resolution amongst staff. Organized company functions.



Career Probe

• Information Services

• Administrative Assistant

  • 1992 - 1994

  Answered all incoming telephone calls, forwarding as needed. Scheduled appointments for referrals from WSIB and Insurance Companies, following up as needed (reminder phone calls). Greeted and directed clients on a daily basis. Typed and proofread all reports related to vocational and physical testing. Created client files and kept organized the file system. Handled all incoming and outgoing mail. Payroll and invoicing for all divisions. Handled banking duties. Assisted clients with research and resume writing. Assisted Physical and Occupational Therapists as needed.