Experience

Private School Exchange (PSE), LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Program Director

  • Apr 2015 - Present

  Establish and nurture strategic partnerships with international agencies and oversee development of partnerships with U.S. private and public schools. Develop, implement, and promote new programs to international agencies and U.S. private and public schools. Supervise and support field management team in the recruitment of host families that meet quality standards and adhere to compliance regulations. Direct administrative and operations staff in the development of efficient and streamlined procedures that meet compliance standards and support program growth. Navigate complex support issues involving sensitive and confidential information with tact and diplomacy, considering all stakeholder perspectives and collaborating to find reasonable resolutions. Encourage and support employee professional development by conducting annual performance reviews, providing constructive feedback, and offering opportunities for employee training, growth, and advancement. Organize, plan, and lead marketing trips to U.S. schools for international agencies, and for U.S. staff to international agency seminars. Conduct market analysis, perform statistical analysis, and develop projections to measure growth and deficits in order to plan strategically and adjust to market trends. Review, edit and distribute program communications, marketing materials, website updates and blog posts. Develop and oversee implementation of annual strategic communications plan and procedural planning calendar to ensure milestones are met and goals are achieved. Plan, coordinate and facilitate company conferences and planning sessions. Oversee development of trainings, webinars, and resources. Show less



Oregon Health Care Quality Corporation

• United States
• Hospital & Health Care
• 1 - 100 Employee

• Communications and Events Coordinator

  • Mar 2013 - Apr 2015

  Developed and distributed program communications for the Patient-Centered Primary Care Institute. Managed Institute website and blog, including drafting blog posts, maintaining an editorial calendar, developing web pages, conducting outreach, and coordinating with external vendors. Drafted, designed and distributed monthly newsletters. Monitored and tracked outreach activities and web analytics. Developed, designed, formatted and edited promotional flyers and other marketing materials. Coordinated event logistics and communications, including securing event space, ordering AV and catering services, creating and distributing invitations, tracking registration, and developing materials. Show less



AFS-USA, Inc.

• Director of Inbound Programs

  • Mar 2010 - Aug 2012

  Oversaw daily operations related to the screening and selection of 2500+ international students and 3000+ host families in accordance with DoS regulations and AFS quality standards.Delivered program communications and support to 60+ international partners regarding operations, procedures, planning, regulations, deadlines, and placements.Drove the development and implementation of Hosting Operations Department resulting in a streamlined and stable entity to support the organization, global network, and volunteer force during transition to new organizational model with minimal disruption.Supported the development and implementation of host family recruitment strategies.Established positive working relationships with, while simultaneously balancing the needs of, multiple stakeholders including volunteers, staff, international partners, host families, and schools.Collaborated in the development of a national marketing recruitment calendar and monitored implementation of strategies in order to meet established deadlines and benchmarks.Drafted, edited and approved marketing mass email communications to internal and external audiences in promotion of hosting programs.Authored weekly organizational newsletter to provide updates to staff and volunteers.Oversaw the development, implementation and maintenance of training and resources. Show less

• Hosting Program Officer

  • Oct 2008 - Mar 2010

  Collaborated with IT Department to map out and build all hosting functions within a new operating system.Designed and oversaw a training plan for staff and volunteers, and provided support during implementation.Developed and maintained a library of training resources.

• Senior Hosting Advisor

  • Oct 2007 - Oct 2008

  Developed streamlined business processes for all hosting related functions within a new organizational model, and provided training and support to staff and volunteers during the transition to and implementation of the new structure.

• Admissions Advisor

  • Jun 2002 - Oct 2007

  Advised 200+ U.S. students annually on the application process and program selection.Negotiated with staff in 55+ countries regarding applicant eligibility, acceptance, and placements.Supported volunteers in the screening, support, and retention of students and host families.Monitored timely collection of paperwork and background checks to ensure adherence to regulations.Served as orientation group leader for inbound and outbound participants and host families.