Experience

Hochzeitskiste
• Austria
• Online Audio and Video Media
• 1 - 100 Employee
• Vertriebsspezialist

  • Mar 2023 - Present


Voxpro

• Ireland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Experience Specialist

  • Jul 2014 - Jan 2016

  The company provides customers from all over the world with customer service in travel related situations, such as accommodations worldwide. During the profession in the company I was responsible for the Trip department ensuring projects to meet the dead lines, facing cross-cultural challenges due to an international team and ensuring the company an innovative and up-to-date online portfolio. Key Achievements: Provide friendly and efficient service to the worldwide Airbnb community. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Research information and troubleshoot problems using available resources. Arbitrate in situations between users. Be a first point of contact to handle customer complaints. Respond professionally to inbound phone calls with a friendly manner, including urgent situations. Monitor and control numerous concurrent tasks in tandem. Proactively and independently work to meet targets and goals. Show less



Studio-Solutions.com Ltd

• Project Manager

  • Feb 2012 - Jul 2012

  The online marketing company provides customers from all over the world with travel related packages, such as accommodation, venues, tours mostly in the UK but also worldwide. During the internship in the company I was responsible for the marketing department ensuring projects to meet the dead lines, facing cross-cultural challenges due to an international team and ensuring the company an innovative and up-to-date online portfolio. Key Achievements: Definition of the resource requirements and planning for projects Train, develop and supervision of project team members (8-24 team members) Management, monitoring and motivation of team members across functional assignments of projects Carrying out of extensive market research into relevant fields of interest, industry and competition Conduction of project presentations and reports to outline and highlight key findings and developments of projects Estimation and planning of projects from start to finish, with built-in contingencies Negotiation with other department managers of the allocations and logistical requirements of assigned projects Building, developing and growing business relationships and opportunities vital to the success of projects Develop full scale project plans and associated communication fields Directing and managing of project developments from initial conception to completion Tracking of project milestones and deliverables Show less



HDU Deggendorf

• Career Service Trainee

  • Mar 2011 - Jun 2011

  The Career Service at the University of applied Sciences Deggendorf is a cooperation partner between companies, faculties, current students and alumnis.. Key Achievements: Planning and performing of consultation and seminars on key qualifications Support of students with mentoring programs and scholarships Preparation courses in basic subjects for first-year students Maintenance of the online career market Planning and performance of the orientation week for first-semesters and incoming students from abroad Show less



Marcom

• Serbia
• Advertising Services

• Marketing Management Trainee

  • Jul 2008 - Sep 2008

  The marketing company based in Accra provides customer relates problem solving. Offering a wide range of print-media, TV and broadband advertising, Marcom supports worldwide known companies such as Mercedes. Key Achievements: Leading conferences, events, awards and client programs Assistance in the “Light year”-Campaign of Mercedes in Ghana Assistance in event planning and logistics Maintenance of the data entries and management of proprietary databases Assistance in planning and performance of TV commercials for local companies Show less