Experience

nandbox
• Canada
• IT Services and IT Consulting
• 1 - 100 Employee
• Pre-sales Consultant

  • Dec 2022 - Present


Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • May 2021 - Dec 2021

  •German Airline 'Eurowings' [Ticketing account]. •Refund department that handles passenger's issue through flights invistigation and Tour operators/Travel agencies support. •German Airline 'Eurowings' [Ticketing account]. •Refund department that handles passenger's issue through flights invistigation and Tour operators/Travel agencies support.



NAOS Marketing

• Egypt
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer service representitive

  • Dec 2020 - Mar 2021

  •Back office [Ticketing] •Online shopping website •Help online customers to track their shipped products, achieve customer's satisfaction by offering discounts or reshipments. •Provide full troubleshooting steps for customers. •Back office [Ticketing] •Online shopping website •Help online customers to track their shipped products, achieve customer's satisfaction by offering discounts or reshipments. •Provide full troubleshooting steps for customers.



Global Contact Center G C

• Costa Rica
• Market Research

• SME

  • Feb 2016 - Mar 2017

  •Providing team support through coaching and building excellent product knowledge •Assist teamleaders through monitoring calls for quality control •Providing team support through coaching and building excellent product knowledge •Assist teamleaders through monitoring calls for quality control



Global Contact Center GCC

• 1 - 100 Employee

• Sales And Marketing Representative

  • Mar 2015 - Feb 2016

  •Develop company's sales through strong negotiation with clients with reaching their maximum satisfaction. •Develop company's sales through strong negotiation with clients with reaching their maximum satisfaction.