Business Operations Administrator

• May 2023 - Present

Lead Inventory Technician

• Jun 2018 - May 2023

- Assists with inventory and asset management, conference room preventative maintenance, and e-recycling. - Supports a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction. - Conducts laptop and desktop imaging, deployment and recovery. - Provides customer support for over 70,000 users worldwide from IT accessories to workstation setups. - Utilizes inventory data management software to maintain inventory accuracy and workflow. Show less

Laboratory Assistant

• Mar 2018 - May 2018

- Performed quality control tests in the lab. - Assisted with testing and calibrating lab equipment in preparation for specific tasks. - Maintained student compliance with all lab policies and procedures. - Performed quality control tests in the lab. - Assisted with testing and calibrating lab equipment in preparation for specific tasks. - Maintained student compliance with all lab policies and procedures.

Customer Service Representative

• Feb 2017 - May 2018

- Recommended nutritional products to customers based on their lifestyle and nutritional goals. - Increased customer retention and loyalty by creating productive and positive relationships with customers. - Exceeded team member KPIs and ranked amongst the top 100 customer representatives in the region. - Recommended nutritional products to customers based on their lifestyle and nutritional goals. - Increased customer retention and loyalty by creating productive and positive relationships with customers. - Exceeded team member KPIs and ranked amongst the top 100 customer representatives in the region.

Production Intern

• Jul 2017 - Aug 2017

- Orchestrated new strategies to increase accuracy of inventory in production office. - Conducted quality analysis on incoming and past shipments. - Arranged transfers and pickups for online orders. - Orchestrated new strategies to increase accuracy of inventory in production office. - Conducted quality analysis on incoming and past shipments. - Arranged transfers and pickups for online orders.

Data Science Intern

• Jun 2017 - Aug 2017

- Updated client information to improve accuracy of firm database. - Annotated QR reports to refine discrepancies for upcoming issues. - Learned introductory programming skills. - Updated client information to improve accuracy of firm database. - Annotated QR reports to refine discrepancies for upcoming issues. - Learned introductory programming skills.

Pencil Fellow

• Sep 2014 - Aug 2017

- Participated in a competitive career readiness program that prepares high-potential New York City public high school juniors and seniors for future careers. - Received direct training on resume writing, interviewing, networking, time management, workplace communication, professional etiquette, and more. - Utilized training to gain a 6-week paid summer internship in partnership with the PENCIL Fellows Program. - Participated in a competitive career readiness program that prepares high-potential New York City public high school juniors and seniors for future careers. - Received direct training on resume writing, interviewing, networking, time management, workplace communication, professional etiquette, and more. - Utilized training to gain a 6-week paid summer internship in partnership with the PENCIL Fellows Program.

Corporate Finance Intern

• Jul 2016 - Aug 2016

- Created new strategies to increase employee participation in monthly Toastmasters meetings. - Organized a presentation to inform employees on operations and systems within the bank. - Assisted with community relation's volunteer employee projects. - Created new strategies to increase employee participation in monthly Toastmasters meetings. - Organized a presentation to inform employees on operations and systems within the bank. - Assisted with community relation's volunteer employee projects.

Education Department Intern

• Nov 2015 - Jun 2016

- Created projects that drew connections between works of art from different cultures and topics. - Observed and assisted a museum educator who oversaw programs and events for teen audiences. - Created a Career Lab, where interns shared their insights, experiences, and skills gained through departmental placements with invited guests in interactive ways. - Created projects that drew connections between works of art from different cultures and topics. - Observed and assisted a museum educator who oversaw programs and events for teen audiences. - Created a Career Lab, where interns shared their insights, experiences, and skills gained through departmental placements with invited guests in interactive ways.

Administrative Intern

• Jul 2015 - Aug 2015

- Managed high volume of phone calls and visitors at front desk. - Assisted with monthly calendar and care packages to promote company services. - Organized meetings and business contact information to improve the efficiency of company operations. - Managed high volume of phone calls and visitors at front desk. - Assisted with monthly calendar and care packages to promote company services. - Organized meetings and business contact information to improve the efficiency of company operations.

Program Development Intern

• Feb 2015 - Jun 2015

- Assisted program manager in providing new experiences for teens through High 5 Tickets To the Arts. - Created social media content and blog posts to generate more traffic to the program's website. - Conducted data analytics and generated reports based on teens' feedback. - Assisted program manager in providing new experiences for teens through High 5 Tickets To the Arts. - Created social media content and blog posts to generate more traffic to the program's website. - Conducted data analytics and generated reports based on teens' feedback.

Administrative Intern

• Jul 2013 - Aug 2013

- Provided day to day support to director of housing office. - Prepared presentations and other documents for internal and external meetings. - Organized and managed records of all tenants. - Provided day to day support to director of housing office. - Prepared presentations and other documents for internal and external meetings. - Organized and managed records of all tenants.