Experience

Commonwealth Concepts

• Singapore
• Hospitality
• 1 - 100 Employee

• General Manager, Swissbake, Zac Butchery

  • Jan 2022 - Present

  Oversee the distribution of Swissbake and Bakers & Cook breads to all major supermarkets as well as online B2B platforms. - Strategic planning for business expansion including trade negotiation, logistic as well as marketing. - Cost management especially on bread wastage for sustainability Oversee the gourmet Halal meat, Zac Butchery portfolio. Work with operations team to meet revenue target for both physical stores as well as online platforms. Oversee the distribution of Swissbake and Bakers & Cook breads to all major supermarkets as well as online B2B platforms. - Strategic planning for business expansion including trade negotiation, logistic as well as marketing. - Cost management especially on bread wastage for sustainability Oversee the gourmet Halal meat, Zac Butchery portfolio. Work with operations team to meet revenue target for both physical stores as well as online platforms.



The Marmalade Pantry

• General Manager

  • Jan 2021 - Sep 2021

• Assistant General Manager

  • Apr 2020 - Jan 2021

  In addition to my existing responsibilities; I am doubling up as head chef overseeing the Back of House team, including new menu planning as well as food cost /inventory management.My key achievements - Planned and successfully launched online delivery service before the start of circuit breaker.- Launched new menu post circuit breaker to drive business, and achieved revenue target pre Covid.- Awarded SG Clean certificates for all outlets- Winner for 'ABOVE & BEYOND' & 2nd Runner up "Cafe of the Year' 2020 awarded by CHOPE.- Achieved EXSA 13 Gold winners & 11 Silver winners for 2020- Achieved +30% sales target for Festive 2020, +40% for CNY gifting 2021 Show less

• Operations Manager

  • Apr 2018 - Apr 2020

  Promoted from Restaurant Manager to Operations Manager, overseeing 3 main restaurants - The Marmalade Pantry, Ion, The Marmalade Pantry, Novena & The Marmalade Pantry, Downtown, 1 grab & go kiosk - The Marmalade Pantry Petite at SBF Centre and 1 office cafe - Marmalade Toast, Marina One. My main responsibility in this role focuses on operations and driving team to achieve the KPIs set by the management include;* Driving revenue and cost management - Initiated new products to encourage upselling - Revamped menu to reduce inventory & wastage - Negotiated partnership/ products with third party to bring in sales - Reviewed and proposed appropriate pricing for grab & go kiosk* People manager - Training and coaching of new member - Identify and groom outstanding staff for career progression - Work closely with Back of House teams in the absence of Executive Chef* Products & Promotions - Work closely with Marketing team for new menu items, events & promotions - Drive & manage sales of Moon cakes including road shows, delivery planning and coordination - Drive & manage sales of Festive Carvery & cakes including delivery planning and coordination* Misc - overall in charge in the pre-opening of new outlet, The Marmalade Pantry, Ion. This includes space planning, operating equipment selections, new food & beverage menu, term contracts specifications, - Covering as outlet manager in the absence of Restaurant Manager (ie. annual leave, hospitalization leave) - Seconded to assist another new outlet, Native Kitchen, during their opening. Show less



The Marmalade Pantry, Ion

• Restaurant Manager

  • Sep 2017 - Apr 2018

  After a fruitful 8 years in hospitality industry, I have taken the leap to join F&B, to challenge myself in this fast pace & dynamic industry. My first role as Restaurant Manager allows me to hands on ground operations which include; - Manage day to day operations of the outlet, with seating capacity of 94 and team of 10 staff - Work closely with Chefs to meet the revenue target and overall budget - Drive upselling and at the same time, guiding the team to manage cost - Initiated and successfully planned couple of process improvements to maximize productivity and work efficiency. - Coach and train team members to bring up the customer service standards. Show less



Oasia Residence, Singapore

• Residence Manager

  • Sep 2016 - Sep 2017

  Took over from the pre opening team and opened the property on 1 Oct 2017. Oversee the on going and pre planned major projects such as; - Fiber optic installation for individual apartments - Checking of rooms and building defects to ensure all to be fixed during the DLP Took over from the pre opening team and opened the property on 1 Oct 2017. Oversee the on going and pre planned major projects such as; - Fiber optic installation for individual apartments - Checking of rooms and building defects to ensure all to be fixed during the DLP



Far East Organization

• Singapore
• Real Estate
• 700 & Above Employee

• Residence Manager

  • Apr 2016 - Sep 2016

  Overall in charge with a team of 9 staff. - responsible for every aspects of operations from front desk, housekeeping to engineering. - supervise and train the team in delivering high service standards - responsible for the finances relating to the property including monitoring expenses and purchases - plan, manage and execute of product/property improvement - devise strategies to make improvements within departments to enhance efficiency - manage the teams of outsourced contractors in ensuring delivery of desired performance. Show less



Orchard Parksuites by Far East Hospitality

• Duty Manager

  • Apr 2015 - Apr 2016

  Ensuring team adheres to the company's SOPs in service as well as processes. Responsible for the property in the absence of the Residence Manager. Complain handling and service recovery within the empowerment. Staff training both on and off the job. Working together with the team to achieve the company's target. Ensuring team adheres to the company's SOPs in service as well as processes. Responsible for the property in the absence of the Residence Manager. Complain handling and service recovery within the empowerment. Staff training both on and off the job. Working together with the team to achieve the company's target.



Far East Hospitality Services Pte Ltd.

• Executive

  • 2010 - Apr 2015

  Service Quality and Corporate Operations Together with a team of 4, my responsibilities include Service audit - revamped the service audit format to ensure standardization of SOPs among all properties. Implementation of new initiatives - Sourcing and planning of new initiatives in order to elevate the service standards and at the same time improve the staff productivity Publication of daily newsletter - Daily staff training through internal newsletter to ensure alignment at work. Through this newsletter, staff are guided in delivering excellent service as per company's core values. Improving staff recognition - Worked hand in hand with Human Resource team to improve the staff recognition which eventually helped in staff retention. Show less


Singapore Airlines
• Singapore
• Airlines and Aviation
• 700 & Above Employee
• Cabin Crew

  • 2004 - 2010