ICT Officer

• May 2022 - Present

- Provide effective end-user support to staff and clients. - Provide training to users on IT systems as required. - Conduct user awareness of the IT policy and procedures. -Continual improvement of existing business applications, computer hardware, and networks -Providing 1st line of IT support i.e. Monitoring IT support tickets, escalating user requests and accounts as well as incident reporting. -Creating and updating user manuals, FAQs, and IT support material, resulting in a drop in ticket resolution. -Examine and address support requests sent by phone, email, and remote control software. -Taking ownership of any ICT issues raised, carrying out investigation, and resolving issues with minimal disruption to the business processes. -Gather, analyze and present data and compile reports. Show less

Intern

• May 2021 - Aug 2021