HICAP Volunteer Coordinator

• Jan 2022 - Present

Support the day to day activities involved in recruiting, training, supporting, evaluating, recognizing, correcting, and maintaining communication with HICAP Volunteers according to California Department of Aging (CDA) and Administration on Community Living (ACL) guidelines.Responsibilities;*Perform HICAP volunteer recruitment activities including screening potential volunteers to ensure capability no conflict of interest, and awareness of all HICAP requirements verbally and in writing, and onboarding volunteers with second language abilities.* Conduct new counselor training to provide up-to-date information on HICAP, Medicare, Long Term Care, and other volunteer training needed to prepare and support a vibrant volunteer force.* Understand the HICAP volunteer counseling and education hour requirements and assist counselors in achieving them each calendar year.* Develop, train, and maintain new counseling sites, ensuring MOUs are up to date and meet the needs of HICAP counseling activities. Assign counselors ideally to sites closest to their homes.* Organize recognition of volunteers to show appreciation by handing out years of service pins and certificates. Show less

Medicare Modernization Act Specialist Health Insurance Counseling & Advocacy Program

• Apr 2010 - Dec 2021

• Help resolve questions dealing with medical or technical Medicare A & B, Prescription Drug Plan Part D.• Assist clients to ensure their rights & privileges under Medicare and other applicable federal and Califormia laws or regulations are upheld. • Make referrals to legal services and/or other agencies, and additional interventions as needed.• Provide counseling services to Medicare beneficiaries concerning Medicare, Medicare Part D, Medicare supplemental insurance. private health insurance, and other prescription drug discount resources.• Assist HICAP staff with prescription issues and regulations.• Part of the team that creates the Sourcewise Santa Clara County Medicare Consumer Guide.• Supervises 33 HICAP counseling sites countywide.• Responsible for recruiting and supervising HICAP volunteers and oversees their counseling, outreach, and community education activities. • Organizes and delegates outreach events for community with HICAP staff. Show less

Office Assistant / Greeter /OJT

• Jan 2010 - Apr 2010

• Communicate clearly and effectively via telephone and in person for a diverse population. • Perform receptionist, clerical and general office functions. • Maintain organized messages, appointments and file information. • Monitor and assist persons utilizing the “One Stop” Career Center. • Communicate clearly and effectively via telephone and in person for a diverse population. • Perform receptionist, clerical and general office functions. • Maintain organized messages, appointments and file information. • Monitor and assist persons utilizing the “One Stop” Career Center.

Clinical Project Assistant (Contractor)

• Mar 2008 - Mar 2009

• Document Management Plan to provide guidelines for hardcopy and electronic filing. • Interact with Local Study Manager to determine team requirements, timelines, and informed consent form approval. • Site Selection I Protocol Feasibility Questionnaire Process. • Review and assist in the collection of regulatory documentation from sites and web portal. • Effectively work with and build strong partnership/relationships with all functions and Vendors involved in the trial. • Track invoices, send payment checks to sites, and help maintain US budgets with Study Manager Team. • Oversee and/or process day-to-day administrative items (i.e., expense reports, travel requisitions, operating budgets, purchase orders, subcontracts, etc.,) per supervisor’s authorization. • Ship all clinical materials in a timely manner. • Participated in-house audit with QA and FDA inspection preparation. • Interact with team to meet IND Submission timeline. Show less

Clinical Project Assistant

• Sep 2006 - Dec 2007

• Document Management Plan to provide guidelines for hardcopy and electronic filing. • Interact with Local Study Manager to determine team requirements, timelines, and informed consent form approval. • Site Selection I Protocol Feasibility Questionnaire Process. • Review and assist in the collection of regulatory documentation from sites and web portal. • Effectively work with and build strong partnership/relationships with all functions and Vendors involved in the trial. • Track invoices, send payment checks to sites, and help maintain US budgets with Study Manager Team. • Oversee and/or process day-to-day administrative items (i.e., expense reports, travel requisitions, operating budgets, purchase orders, subcontracts, etc.,) per supervisor’s authorization. • Ship all clinical materials in a timely manner. • Participated in-house audit with QA and FDA inspection preparation. • Interact with team to meet IND Submission timeline. Show less

Clinical Research Assistant

• 2003 - 2007

Clinical Research Assistant

• Dec 2003 - Sep 2006

• Interacted with local Trial Manager to determine team requirements, timelines and review, distribute confidentiality and inform consent forms to sites for study start up process. • Knowledge of the regulatory documentation as required for the initial review for completeness and accuracy. • Distributed, reviewed and tracked regulatory documents into various spreadsheets and or trial management databases. • Lead role in managing small to large-scale projects such as timely mass mailing of correspondence, • Preparation and shipment of trial documentation and coordinating study drug and/ or clinical supplies, and planning investigator meetings. • Track payments/invoices for sites and maintain study trial budget process (create breakdown assessments on excel spread sheet for site to understanding complete assessments that were not completed for full payment). • Provide general administrative support (scheduling meetings, faxing, courier, and mail merge). • Responsible for quality record retention according to GCP/ICH guidance and internal standard procedures. • Summarizing and creating reports from various data sources. • Maintain the relevant clinical trial files. Show less

Coordinator, Clinical Data Management

• Sep 2002 - Dec 2003

• Scan and Index images of ease Report Forms upon receipt. • Print Case Report Forms and distribute to CRAs for documentation. • Data Entry verification using Clintrial 4.3. • Audit data and Case Report Forms upon completion of study. • Database test screening. • Create data entry guidelines. • CRF design, PDF archival, and data capture lab reference entry. • Scan and Index images of' Case Report Forms upon receipt. • Print Case Report Forms and distribute to CRAs for documentation. • Data Entry verification using Clintrial 4.3 • Audit data and Case Report Forms upon completion of study. • Database test screening. • Create data entry guidelines. • CRF design, PDF archival, and data capture lab reference entry. Show less

Supervisor, Clinical Data Management

• Jan 2000 - Oct 2001

• Manage a team of Clinical Data Management staff team size 10-15 employees. • Work with Global Management to define and prioritize resource assignments across projects. • Allocate work to staff on short term , tactical basis. • Directly responsible for utilization and productivity of staff. • Propose promotion and termination actions. • Ensure that staff is fully trained and compliant with current standard operating procedures (SOPs). • Provide technical advice and solutions within Data Management Function to solve problems and improve efficiency. • Mentor staff members to develop Data Management process and system expertise. • Identify and address training needs to staff. Show less

Sr. Clinical Data Coordinator

• Dec 1994 - Dec 2000

• Responsible to represent Clinical Data in Coordinating trial data management. • Serve as CDM project team member and infor resource to the client. • Participate in assigned team project meetings. • Coordinate deadlines and transfer dates within CDM with the project team. • Communicate with client as required to resolve transmittal discrepancies. • Create compiled weekly status reports for immediate Manager. Clinical Data Associate- activities for multiple projects according to departmental standards. • Review project protocols and CRFs to ascertain tracking needs of a project. • Design and maintain an updated File Layout for tracking while projects remain in progress. • Prepare CRFs for the tracking process and for quality control audits, establish special tracking reports for the client needs. • Coordinate scheduling, data stamping, filing, and other clerical task in preparing data batches, and in a timely accurate completion. • Ensure transmittal verification against tracking databases and document discrepancies. • Execute and resolve computerized checks for missing and repeat pages for quality control purposes. Clinical Data Editing- task on multiple and complex projects for tranlations of CRFs to reflect investigator intent. • Review clinical trial data in accordance with guidelines. • Perform data validation, quality control, manual audits, and resolution of entry tasks. • Identify and document data discrepancies through creation of data clarification forms and request intradepartmental database updates. • Generation of queries electronically, query verifications and CRF tracking. Imaging- Create applications which allow Clinical Documents to be scanned into a computer network. Responsible for Quality Control of imaging and indexing. Show less

Pre Admissions Clerk Coordinator

• Jul 1989 - Dec 1994

Scheduling inpatient and outpatient surgeries. Processing transfusion and chemotherapy patients. Acting as a liason between physicians offices and the hospital. Able to function as admitting, outpatient and emergency room clerk. Work with all ancillary departments and medical records to ensure patients complete surgery package. Responsible for verifying all medical insurances. Skills: Knowledge of all Health Insurance Plans, ICD9 Coding, CPT Coding, IBM PC and some Lotus Notes 123, Knowledge of various computer software programs, Type 40 WPM, Medical Terminology a Plus, Certified Medical Assistant. Show less

Medical Records Clerk

• Jan 1986 - Dec 1989

Filing records, entering dictation into charts, pull charts for clinical appointments. Archive/ Audit Files. Filing records, entering dictation into charts, pull charts for clinical appointments. Archive/ Audit Files.

Internship: Geriatrics Office, Front and Back Office Assistant

• Mar 1986 - May 1986

Traige patients, take bowel specimen from patient's, schedule visits, computer billing, payment collection, transcribe on Wednesdays. Traige patients, take bowel specimen from patient's, schedule visits, computer billing, payment collection, transcribe on Wednesdays.