HICAP Volunteer Supervisor

• Mar 2022 - Present

Audit Lead Supervisor

• Jul 2017 - Apr 2021

• Audit Supervisor with 10 years experience identifing and recovering funds across a myriad of settings helping to prevent common errors like duplicate payments. • Leveraged knowledge of collected data, business operations, and recovery auditing expertise to pinpoint gaps in processes and systems to prevent future errors while also helping my clients recover billions in lost profit annually. • Monitored daily data feeds, contracts against planned performance, and flagged potential gaps for correction to improve enterprise workflow. • Arranged weekly to quarterly client meetings via MS Teams and Skype to present and discuss findings using powerpoint and xlsx. The corrections were then routed to the appropriate areas for review, based on client's business regulations, resulting in improved value in their source-to-pay data. • Leadership style based on openess and accountability while being sensible, logical and fair. • Utilized a sequential flow pattern in the work process to minimize backtracking while implementing a predictable procedure that can easily be followed/taught to trainees as well as clients looking to improve their understanding of the UI. • Conducted regular meetings with clientele to report findings and how it translates to revenue. • Delivered forecast and production goals reports to operations manager utilizing MS Office Suite (ie. PowerPoint, Excel, Outlook, Sharepoint, Teams... etc.) often using tables, graphs and charts to present data for each unique audit allowing me to track and evaluate audit performance. • Managed a team with over 20 clients ranging from retail chains, healthcare, hospitality, construction and many more. Show less

Audit Specialist

• Sep 2011 - Jul 2017

• Monitored retail merchandise recovery audit reviews, commercial activities, contracts and other agreements with suppliers to identify discrepancies between what was negotiated and agreed upon and what actually happened, then recovered any resulting lost profit. • By utilizing the recovery audit process I was also able to provide valuable insight into the reasons for those errors to help prevent future leakage from occurring. • Continuously sought improvement in locating and storing Information, creating and managing written communication, customer success and exceeding call based metrics. • Effective communication and a strong determination to recognize opportunities to improve and continuously work to identify better solutions. • Time-management and the knack for handling a full-plate with multiple competing priorities is my specialty. • Detail oriented and empathetic, I aqcuired a deep understanding of customer needs, drawing connections to available solutions and developed strong relationships with customers. Show less

Shift Supervisor

• 2007 - 2011

• Shift Supervisor with expertise in customer service and conflict resolution. • inventory management • cash handling (including distribution of tips, managing safe, drop off/bank deposits) • managed a team of up to 5 daily handling staffing issues such as call outs to fulfill shifts. • teamed up with surrounding stores to ensure success across the brand by assisting with product shortage and requesting product when needed. • Conflict resolution, handling issues that arose both externally with customers as well as internally with finesse. (developed strong connection with both colleagues and customers alike.) • Supported management with decision making. • Assisted with promotions such as upsetting product, making signage and setting/monitoring sales goals. • customers service success, ensuring each individual customer's experience was exceptional. Show less