Experience

Dismas Charities Inc.
• United States
• Government Relations
• 1 - 100 Employee
• Resident Advisor

  • Feb 2017 - Present


Cognosante

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bilingual Enrollment Assister

  • Oct 2016 - 2017

  Assist consumers with all aspects of the enrollment or renewal processes using the CMS system, including: Assist with profile creation and update Assist with Explanation of Eligibility Determination Assist with Plan Comparisons Walk through the enrollment process with the consumer, including data input if necessary Represent CMS and Cognosante within the local community in a professional manner. Attend local community events, health fairs, and other assigned venues to reach the targeted… Show more Assist consumers with all aspects of the enrollment or renewal processes using the CMS system, including: Assist with profile creation and update Assist with Explanation of Eligibility Determination Assist with Plan Comparisons Walk through the enrollment process with the consumer, including data input if necessary Represent CMS and Cognosante within the local community in a professional manner. Attend local community events, health fairs, and other assigned venues to reach the targeted population Provide enrollment or educational outreach services at kiosks and booths at local businesses and community organizations Provide exceptional customer service Make referrals to other community organizations and services. Show less Assist consumers with all aspects of the enrollment or renewal processes using the CMS system, including: Assist with profile creation and update Assist with Explanation of Eligibility Determination Assist with Plan Comparisons Walk through the enrollment process with the consumer, including data input if necessary Represent CMS and Cognosante within the local community in a professional manner. Attend local community events, health fairs, and other assigned venues to reach the targeted… Show more Assist consumers with all aspects of the enrollment or renewal processes using the CMS system, including: Assist with profile creation and update Assist with Explanation of Eligibility Determination Assist with Plan Comparisons Walk through the enrollment process with the consumer, including data input if necessary Represent CMS and Cognosante within the local community in a professional manner. Attend local community events, health fairs, and other assigned venues to reach the targeted population Provide enrollment or educational outreach services at kiosks and booths at local businesses and community organizations Provide exceptional customer service Make referrals to other community organizations and services. Show less



Dismas Charities

• United States
• Law Enforcement
• 1 - 100 Employee

• Resident monitor

  • Feb 2015 - Jul 2016

  Observes, documents, and ensures the accountability of all residents while within the facility and in the community by enforcing all rules, and restrictions assigned to residents. • Provides control and documentation of transactions regarding all money, subsistence, medications, first-aid supplies, mail, visitors, accountability checks, and telephone calls. • Assists with managing program services with resident programming that may include but not be limited to: installing electronic… Show more Observes, documents, and ensures the accountability of all residents while within the facility and in the community by enforcing all rules, and restrictions assigned to residents. • Provides control and documentation of transactions regarding all money, subsistence, medications, first-aid supplies, mail, visitors, accountability checks, and telephone calls. • Assists with managing program services with resident programming that may include but not be limited to: installing electronic monitoring equipment, visiting residents in the homes and places of employment; and providing alcohol and urine surveillance testing. Show less Observes, documents, and ensures the accountability of all residents while within the facility and in the community by enforcing all rules, and restrictions assigned to residents. • Provides control and documentation of transactions regarding all money, subsistence, medications, first-aid supplies, mail, visitors, accountability checks, and telephone calls. • Assists with managing program services with resident programming that may include but not be limited to: installing electronic… Show more Observes, documents, and ensures the accountability of all residents while within the facility and in the community by enforcing all rules, and restrictions assigned to residents. • Provides control and documentation of transactions regarding all money, subsistence, medications, first-aid supplies, mail, visitors, accountability checks, and telephone calls. • Assists with managing program services with resident programming that may include but not be limited to: installing electronic monitoring equipment, visiting residents in the homes and places of employment; and providing alcohol and urine surveillance testing. Show less



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • May 2014 - Oct 2014

  Assist customers manage their accounts based on needs. Answer any questions relating account changes, discrepancies, and any concern. Recommend solutions and options based on customers account. Troubleshoot devices regarding issues. Assist customers manage their accounts based on needs. Answer any questions relating account changes, discrepancies, and any concern. Recommend solutions and options based on customers account. Troubleshoot devices regarding issues.



Oasys International Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2012 - May 2014

  Provide customer information on immigration forms and filling inquiries. Help them manage their cases to solve any concerns. Check case status and create service requests based on processing times based on service centers and workloads. Recommend forms to fill out and answer general questions regarding on petitions Provide customer information on immigration forms and filling inquiries. Help them manage their cases to solve any concerns. Check case status and create service requests based on processing times based on service centers and workloads. Recommend forms to fill out and answer general questions regarding on petitions



AFFINA

• United States
• Graphic Design

• Customer Service

  • Jul 2010 - Aug 2011

  Inbound call center create new accounts * Assist customers with billing discrepancies while complying with company policies * Retain customers, up sell on offers established by marketing department * Handle high volume calls in a fast pace environment Inbound call center create new accounts * Assist customers with billing discrepancies while complying with company policies * Retain customers, up sell on offers established by marketing department * Handle high volume calls in a fast pace environment