Angela Parr
VP Retail Banking Manager at United Bank NWA- Claim this Profile
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Bio
Credentials
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CEBO
Sheshunoff Consulting + SolutionsNov, 2012- Sep, 2024
Experience
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United Bank NWA
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United States
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Banking
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1 - 100 Employee
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VP Retail Banking Manager
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Jul 2012 - Present
Responsible for managing and directing the retail banking areas and sales cultural for the organization, and for assuring the areas of responsibility are operating in accordance with the regulatory and legal guidelines appropriate within the banking industry. Promote and enhance corporate culture and foster the development and implementation of organizational vision, policies and procedures. Provide staff development and training on areas necessary for the performance of required job duties and individual staff development. Show less
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First Western Bank
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United States
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Banking
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1 - 100 Employee
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AVP Customer Relations Officer
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Oct 2006 - Jun 2012
Provide leadership to a team of branch managers that focuses on a service oriented culture and cross-sell/other revenue enhancing activities. Manage customer relationships directly and/or through assigned Branch Managers. Articulate and communicate sales and service initiatives. Coach to and demonstrate expectations through well structured coaching sessions and by providing positive feedback with actionable items that insure individual and office growth goals are achieved. Oversee the day-to-day operational activities to insure each location functions in an efficient and effective manner; recruiting, developing and retaining high quality staffing; building on and maintaining exceptional service levels; leading our efforts to initiate and build external community relationships; promote activities to contribute towards the Community Re-Investment Act; and providing the support necessary to insure our managers and their teams succeed. Show less
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Supervisor IV
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Feb 2004 - Oct 2006
Supervise all aspects of training processes and procedures for Regional and Customer Fulfillment Plant Operations, with primary objectives of providing a more consistent, efficient, and prompt service to all business and residential customers. Supervise the Auditor Process Designers in the development of Methods and Procedures; and the execution of process audits. Develop relationships to gain agreements on process standardization across the company. Supervise all aspects of training processes and procedures for Regional and Customer Fulfillment Plant Operations, with primary objectives of providing a more consistent, efficient, and prompt service to all business and residential customers. Supervise the Auditor Process Designers in the development of Methods and Procedures; and the execution of process audits. Develop relationships to gain agreements on process standardization across the company.
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Hibernia National Bank
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Banking
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1 - 100 Employee
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Regional Operations & Retail Trainer
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Mar 1987 - Oct 2003
Conduct new hire orientations train new and existing employees on customer service skills, policies and procedures set forth by Hibernia National Bank. Established a quarterly operations and support meeting with the regions Central Tellers. Conduct cash, operations, and security audits for the Northeast LA Region. Other positions held: Customer Service Manager, Loan Operations, Central Teller, Teller Conduct new hire orientations train new and existing employees on customer service skills, policies and procedures set forth by Hibernia National Bank. Established a quarterly operations and support meeting with the regions Central Tellers. Conduct cash, operations, and security audits for the Northeast LA Region. Other positions held: Customer Service Manager, Loan Operations, Central Teller, Teller
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Education
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2009 - 2012
Barret School of Banking
Banking
Community
