Andrew Wong
Solutions Engineer at Neetek Systems Integration, Inc.- Claim this Profile
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Chinese Mandarin Limited working proficiency
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Chinese Cantonese Limited working proficiency
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American English Professional working proficiency
Topline Score
Bio
Credentials
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CLEER24-10G TECHNICAL TRAINING
NVT PhybridgeAug, 2023- Sep, 2024 -
Netreo University - Netreo v12 Administrator Training
NetreoMar, 2022- Sep, 2024 -
Business Writing
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Experience
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Neetek Systems Integration, Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Solutions Engineer
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Mar 2021 - Present
•Local Admin for: Okta, Azure AD, O365, G Suite, SLACK, Sophos, Zoom, Asana, Meraki Dashboard, Sophos Partner Portal. •Managing users as Admin in Okta and setting up SAML SSO with various service providers. •Managing users as Admin in Azure AD and setting up SAML SSO with various service providers. •Zoom Rooms specialist: Installing, configuring, troubleshooting software and hardware. Building Resource organization in Google Workspace, and Microsoft 365. Connecting resources to rooms for calendar integration. Fine tuning Logitech camera systems, Polycom Studio X series, AVer, and many more. •Microsoft inTune MDM specialist for macOS deployment as well as Windows. •Utilizing Visio for rack elevations and network mapping diagrams. •Ekahau wireless design: Designed various offices with multiple floors, creating custom wall assets based on interior floor plan call outs. Post install wifi analysis for fine tuning wireless networks. Show less
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Discount Auto Parts
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Australia
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Automotive
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1 - 100 Employee
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Owner
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Apr 2014 - Sep 2023
Automotive wholesale parts via eBay and Paypal. Top seller on eBay selling over $3 million dollars since inception. Automotive wholesale parts via eBay and Paypal. Top seller on eBay selling over $3 million dollars since inception.
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BigTray - Restaurant Equipment & Supplies
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United States
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Restaurants
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1 - 100 Employee
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Information Technology System Administrator
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Mar 2018 - Aug 2020
• Managed User accounts via Active Directory, WSUS for end users • Managed Group Policy, Domain policy, Security groups, permissions • Managed VM (Virtual Machine) configurations, setups, and deployment (vCenter, ESXi) • Managed various SaaS services like O365, Dropbox, Google Apps. • Racking and performing initial setup on Cisco switches, ASA firewalls, basic troubleshooting (resetting to factory, port issues, port tracing) • Installed, maintained, and upgraded Windows desktop and laptop computers • Facilitated configuration, repairs, and upgrades of PC/Phones and related peripherals • Setup/Managed Avaya and Polycom VOIP phone systems. Configured phones to work in office, and VPN setups for out of office. • Rebuilt VOIP phone configurations (Software and Hardware) • Provided remote support via admin tools (Teamviewer, Remote Desktop, Cisco Anyconnect) • Troubleshooted Microsoft Office 365 Issues (Teams, Exchange Administration, Crowdstrike Endpoint Protection) • Supported and maintained printers/fax machines • Created documentation to provide users with clear and easy to follow instructions (notes, screenshots, images, step by step) • Organized and cleaned up existing server room (cable management) • Provided high level of technical assistance to employees via telephone, email or in person. • Inventory management for essential components and supplies Show less
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Supercell
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Finland
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Computer Games
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400 - 500 Employee
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IT Helpdesk Technician
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Oct 2017 - Mar 2018
• Provided technical assistance to staff via slack/teams, telephone, email or in person. • Identified problems, diagnosed root causes and determined corrective actions for mobile devices • Resolved trouble tickets in a timely manner • Provided remote support via remote admin tools (Logmein, Teamviewer, Jira) to resolve issues • Created and removed user accounts via Active Directory • Facilitated repairs, upgrades and completed configuration of PC/Mac/Mobile/Tablets • Installed, repaired, maintained, and upgraded Windows/Mac desktop and laptop computers. • Troubleshooted Microsoft Office issues. • Facilitated video conference meetings (setup, sound check, invites) • Troubleshooted video conference issues (Cisco WebEx, Zoom, Crestron controllers) • Troubleshooted various AV issues • Supported and maintained printers/fax machines • Wrote user documentation to provide users with clear and easy to follow instructions. Show less
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Wu's International Trade LLC
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United States
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Account Manager
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May 2015 - Aug 2016
Responsible for managing a portfolio of accounts, using an existing network of industry contacts to generate new business. Leading and training other members of the sales team, managing the work of sales executives, leading project management activity and ensuring necessary actions are undertaken by the sales team. Provided customer support in person, over the phone, and email. Oversaw operations with shipping logistics, inventory management, and customer service. Responsible for managing a portfolio of accounts, using an existing network of industry contacts to generate new business. Leading and training other members of the sales team, managing the work of sales executives, leading project management activity and ensuring necessary actions are undertaken by the sales team. Provided customer support in person, over the phone, and email. Oversaw operations with shipping logistics, inventory management, and customer service.
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Working Assets
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Accounting
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Inside Sales Associate
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Oct 2012 - Apr 2015
● Achieved the highest sales conversion rate average at CREDO during years 2012-2014. ● Managed on-boarding and training of new sales development representatives. ● Responded to high volume inbound calls and converting them to sales using Salesforce. ● Managed all B2B inquiries and served as the liaison for the sales team in support with customer service, technical service, and marketing departments. ● Achieved the highest sales conversion rate average at CREDO during years 2012-2014. ● Managed on-boarding and training of new sales development representatives. ● Responded to high volume inbound calls and converting them to sales using Salesforce. ● Managed all B2B inquiries and served as the liaison for the sales team in support with customer service, technical service, and marketing departments.
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Retail Sales Associate
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Jun 2011 - Sep 2012
Served as a sales associate in a growing environment where service was catered to international and domestic clients, working in one of the busiest stores in San Francisco; considered a flagship store. Other duties included on boarding, developing and coaching new managers and sales employees. ● Received annual T-Mobile’s Winner Circle Award, issued to top 1% in company. ● Ranked as number 1 top performing sales representative in region in 2009. ● Created on-boarding documents and trained new managers and sales staff. ● Generated training materials for launch devices and plans. Show less
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Photographer
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Nov 2010 - Dec 2010
Responsibilities include: photography of products on set, digital editing, CMYK color correction and getting images ready for print in catalogs and magazines. Also using Adobe Illustrator to create product tags and collateral. Responsibilities include: photography of products on set, digital editing, CMYK color correction and getting images ready for print in catalogs and magazines. Also using Adobe Illustrator to create product tags and collateral.
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Retail Sales Associate
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Jun 2007 - May 2010
Served as a sales associate in a growing environment where service was catered to international and domestic clients, working in one of the busiest stores in San Francisco; considered a flagship store. Other duties included on boarding, developing and coaching new managers and sales employees. ● Received annual T-Mobile’s Winner Circle Award, issued to top 1% in company. ● Ranked as number 1 top performing sales representative in region in 2009. ● Created on-boarding documents and trained new managers and sales staff. ● Generated training materials for launch devices and plans. Show less
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Education
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2004 - 2008
San Francisco State University
BA, Radio and Television - Broadcasting in Electronic Communication Arts -
2004 - 2008
San Francisco State University
Radio and Television Broadcasting Electronic Communications Arts, E-Commerce/Electronic Commerce -
2001 - 2003
Skyline College
AA, Liberal Arts
Community
