Experience

First Community National Bank
• Banking
• Digital Operations Specialist

  • Apr 2021 - Present


Communications for Research, Inc.

• United States
• Market Research
• 1 - 100 Employee

• Account Manager

  • Feb 2018 - Nov 2020

  - Responded to requests to prepare complete and accurate proposals reflecting the overall project scope and costs- Successfully maintained client accounts to foster healthy, working relationships that ensured repeat business- Successfully managed a healthy pipeline of proposals, worth a combined average of $900,000 total at any given time- Utilized a research logistics plan to properly pass-off secured studies to the project management team- Provided ideas to resolve problems to better serve the customer and improve productivity- Acted as liaison between customers and internal project managers to resolve and deescalate customer issues Show less

• Project Manager

  • Jan 2014 - Feb 2018

  - Successfully managed 40 to 75 custom market research surveys annually, with individual budgets between $1,500 and $50,000- Successfully analyzed and formulated project fieldwork plans to effectively achieve the targeted project outcomes- Effectively delegated multiple daily project tasks to the Project Support team and oversaw successful completion- Effectively managed client communications to drive data-based decisions to help overcome obstacles during project fieldwork



Missouri University of Science and Technology

• United States
• Higher Education
• 700 & Above Employee

• Business Department Student Worker

  • Sep 2013 - Dec 2013

  - Managed student filing system in order to create a more organized environment for on-hand information - Oversaw delivery of various documents to their corresponding office locations on campus - Assisted in task completion for various professors within the department - Managed office tasks and functions in absence of the department’s Senior Secretary - Managed student filing system in order to create a more organized environment for on-hand information - Oversaw delivery of various documents to their corresponding office locations on campus - Assisted in task completion for various professors within the department - Managed office tasks and functions in absence of the department’s Senior Secretary



Westlake Ace Hardware

• Retail
• 200 - 300 Employee

• Sales Associate

  • Mar 2009 - Dec 2013

  - Participated in activities designed to improve customer satisfaction and sales performance - Worked with customers in a hands-on environment to identify their needs and ensure complete satisfaction with purchased products - Managed the design and construction of a DeWalt power tool holiday display competition, which raised drill sales 15% and won the competition - Participated in activities designed to improve customer satisfaction and sales performance - Worked with customers in a hands-on environment to identify their needs and ensure complete satisfaction with purchased products - Managed the design and construction of a DeWalt power tool holiday display competition, which raised drill sales 15% and won the competition



David's Guitar Loft

• United States
• Musicians

• Webmaster

  • Apr 2008 - Mar 2009

  - Facilitated the building and maintenance of a sales website, which increased sales 10% - Managed online inventory of store’s merchandise on a daily basis - Assisted in supervision of the first annual “Sale Day” event; increasing profits by 20% - Facilitated the building and maintenance of a sales website, which increased sales 10% - Managed online inventory of store’s merchandise on a daily basis - Assisted in supervision of the first annual “Sale Day” event; increasing profits by 20%