Experience

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  Form Energy

  • Senior Technical Writer
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  XL Fleet

  • Boston, Massachusetts, United States

  • Technical Content Creator

    • Apr 2021 - Apr 2022
    • Boston, Massachusetts, United States

    Technical content creator. Install manuals and owner's manuals.

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  Zagster

  • Salem Ma,

  • Zagster Operations Supervisor

    • Jul 2019 - Jun 2020
    • Salem Ma,

    * closed operations due to Covid19Managed Operations Associates in deployment, rebalancing and pick up of last mile electric mobility scooters around Salem Ma. Assisted with the setup of warehouse and charging stations. Tested scooter and App performance around city within the geo-fenced boundari...

• 

  1A Auto

  • Pepperell Ma

  • Youtube marketing mechanic

    • Jul 2017 - Mar 2019
    • Pepperell Ma

    Created How to/Repair" videos for the companies marketing department and use on their YoutubeChannel of over 500k subscribers. Performed repairs on camera while narrating the act of repairingthe vehicle in a clear and concise manner. Keeping in mind the intended audience is an at home do-ity...

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  Bentley Publishers

  • Cambridge Ma,

  • Automotive Editor (technical writer), Sales and Marketing

    • Nov 2013 - Feb 2017
    • Cambridge Ma,

    Responsible for researching and writing technical procedures for inclusion in automotive repairmanuals, including tear down and reassemble of automobiles by hand. Photographed subject vehiclesusing professional camera and lighting equipment. Wrote scripts, recorded and edited video includingpost-...

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  Michaud Mitsubishi

  • Parts Manager / Service Advisor

    • Jan 2007 - Nov 2013

    *Kelly Mitsubishi was purchased in 2008 and became Michaud Mitsubishi Managed several employees ensuring daily job functions were performed. Provided technical solutionsfor customers both over the phone and in person. Handled multiple telephone lines while preparinginvoices for customers in Reyno...

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  Kelly Infiniti

  • Warranty Administrator / Service advisor

    • Jun 2001 - Jan 2007

    Submited warranty claims for customers via Infinitnet DOS system. Provided clients with excellentcustomer service in structuring Repair Orders for their vehicles. Accommodated customers whoneeded alternative transportation by assisting them with the completion of dealership loaner carpaperwork. A...