Customer Service Manager

• Mar 2021 - Present

Project Engineer

• Jun 2020 - Mar 2021

• Tracked & forecasted revenue and cost report to present to CEO, CFO, and other stakeholders each month. • Increased profitability of $10M project from 21% to 29% by reducing inefficiencies in labor and equipment. • Actively engaged in customer service relations to ensure customer satisfaction and key deliverables. • Reviewed and developed budget from project turnover and tracked all RFI’s, submittals, and material takeoff. • Tracked & forecasted revenue and cost report to present to CEO, CFO, and other stakeholders each month. • Increased profitability of $10M project from 21% to 29% by reducing inefficiencies in labor and equipment. • Actively engaged in customer service relations to ensure customer satisfaction and key deliverables. • Reviewed and developed budget from project turnover and tracked all RFI’s, submittals, and material takeoff.

Project Manager

• Oct 2018 - Jun 2020

• Conducted stakeholder analysis to ensure customer satisfaction. • Conducted engineering studies (VE) for job material approval and ensure design requirements are met. • Provide change order estimates to customers in order to generate additional project revenue. • Track project cost, hours, and time schedule to ensure project meets estimated budget and timeline. • Conducted stakeholder analysis to ensure customer satisfaction. • Conducted engineering studies (VE) for job material approval and ensure design requirements are met. • Provide change order estimates to customers in order to generate additional project revenue. • Track project cost, hours, and time schedule to ensure project meets estimated budget and timeline.

Project Manager

• May 2016 - Oct 2018

• Created prototypes on new technology E-Cubes to optimize airflow & capture overspray in spray booths. • Improved efficiency and lifespan of E-cubes by 10% through R&D of project team. • Lead mechanical engineer for all Tesla manufacturing plant projects in paint booths. • Support of projects from sales to project completion/service support on various projects. • Created prototypes on new technology E-Cubes to optimize airflow & capture overspray in spray booths. • Improved efficiency and lifespan of E-cubes by 10% through R&D of project team. • Lead mechanical engineer for all Tesla manufacturing plant projects in paint booths. • Support of projects from sales to project completion/service support on various projects.

Engineering Intern

• May 2015 - Aug 2015

• Created Fixtures to improve quality of supercharger components. • Increased efficiency of operators by analyzing cycle times. • Created tools for error proofing at stations in the assembly process. • Reduced overtime hours by 300 per year. • Created Fixtures to improve quality of supercharger components. • Increased efficiency of operators by analyzing cycle times. • Created tools for error proofing at stations in the assembly process. • Reduced overtime hours by 300 per year.

Team Leader

• Nov 2008 - Nov 2014

• Supervised a team of 7 soldiers during training exercises • Transported over $700 million worth of Stryker tanks overseas / Army Commendation Medal • Provided port security for all military imports and exports of Qatar • Escorted and provided personal security to distinguished visitors in Qatar • Demonstrated teamwork and leadership skills in a team of 14 • Awarded Soldier of the Year 2010 & 2011 for demonstrating physical and mental readiness along with leadership… Show more • Supervised a team of 7 soldiers during training exercises • Transported over $700 million worth of Stryker tanks overseas / Army Commendation Medal • Provided port security for all military imports and exports of Qatar • Escorted and provided personal security to distinguished visitors in Qatar • Demonstrated teamwork and leadership skills in a team of 14 • Awarded Soldier of the Year 2010 & 2011 for demonstrating physical and mental readiness along with leadership capabilities • Deployed to Qatar in support of Operation New Dawn • Accelerated promotion to team leader due to leadership and organizational skills Show less • Supervised a team of 7 soldiers during training exercises • Transported over $700 million worth of Stryker tanks overseas / Army Commendation Medal • Provided port security for all military imports and exports of Qatar • Escorted and provided personal security to distinguished visitors in Qatar • Demonstrated teamwork and leadership skills in a team of 14 • Awarded Soldier of the Year 2010 & 2011 for demonstrating physical and mental readiness along with leadership… Show more • Supervised a team of 7 soldiers during training exercises • Transported over $700 million worth of Stryker tanks overseas / Army Commendation Medal • Provided port security for all military imports and exports of Qatar • Escorted and provided personal security to distinguished visitors in Qatar • Demonstrated teamwork and leadership skills in a team of 14 • Awarded Soldier of the Year 2010 & 2011 for demonstrating physical and mental readiness along with leadership capabilities • Deployed to Qatar in support of Operation New Dawn • Accelerated promotion to team leader due to leadership and organizational skills Show less