Firefighter / Paramedic

• Jan 2019 - Present

EMT

• Mar 2018 - Nov 2019

Bakery Cafe Manager

• Oct 2014 - Mar 2018

• Successfully managed Panera’s flagship remodel store and all applicable duties (Kirkwood’s Café was the 1st bakery café in Panera’s 2000 unit history). • Maintained a safe working and guest environment to eliminate the risk of any injury or accidents. • Screened, interviewed, hired, trained and supervised a standing Bakery Café staff of 60+ employees, 2 shift assupervisors, 5 associate trainers, and 6 bakers. • Followed, maintained, and ensured that all company standards were communicated and executed. • Generated repeat business with exceptional customer service, food / drink standards, and attentive hospitality. • Effectively managed payroll and timekeeping in addition to the completion of the proper paperwork for new ashires and terminations. • Oversaw personnel levels to maintain adequate staffing and minimize overtime. • Calculated inventory, ordered, and received goods from multiple vendors to replenish predetermined par levels (food/dry goods/equipment). • Reconciled petty cash, employee cash drawers and made bank deposits. • Promoted and maintained a positive atmosphere for my staff. • Consistently exceeded quality and service standards during every performance review throughout my tenure. • Delegated employees to specific duties to best meet the needs of the Bakery Cafe. • Led and directed team members on effective methods, operations and procedures. • Followed all safety and sanitation policies to maintain health code standards. Show less

Operations / General Manager

• Jan 2008 - Oct 2014

• Managed restaurant and all applicable duties from initial opening (2008) • Maintained a safe working and guest environment to eliminate the risk of any injury or accidents. • Screened, interviewed, hired, trained and supervised a staff of 350+ employees throughout tenure. Directly managed a staff of 55+ current employees, 5 assistant managers and 3 team leaders; many of which were original staff members upon opening in 2008. • Achieved profitability in the first full year of operation of new restaurant. • Grew sales from $0 to $1.9M in a 100 person restaurant in less than 3 years. • Developed, implemented and managed marketing plans to increase revenue/profits while minimizing cost. • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. • Oversaw personnel levels to maintain adequate staffing and minimize overtime. • Calculated inventory, ordered, and received goods from multiple vendors to replenish predetermined par levels (food/liquor/equipment). • Reconciled petty cash, employee cash drawers and made bank deposits. • Promoted an maintained a positive atmosphere for my staff and consistently went above and beyond the owners expectations. • Delegated employees to specific duties to best meet the needs of the store. • Led and directed team members on effective methods, operations and procedures. • Nurtured relationships with external vendors to achieve the best quality in pricing and product. • Ensured proper food and beverage safety p were followed to uphold proper health code standards • Received recognition from city of "Kirkwood" for contributions to the community. Show less

General Manager

• Jan 2006 - Jan 2008

• Managed restaurant and all applicable duties from initial opening (2006) • Maintained a safe working and guest environment to eliminate the risk of any injury or accidents. • Screened, interviewed, trained and supervised staff. • Provided an elevated customer experience to generate a loyal clientèle. • Coached and mentored staff to ensure success at both personal and company levels • Developed and rolled out new policies. • Prepared for and executed new menu implementations. • Developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. • Reconciled petty cash, employee cash drawers and made bank deposits. • Correctly calculated inventory and ordered appropriate supplies. • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Show less

Retail Sales Manager

• Jan 2001 - Jan 2006

• Conceptualized, implemented, and maintained sales promotions to increase profitability and establish a loyal ascustomer base. • Maintained a safe working and guest environment to eliminate the risk of any injury or accidents. • Engaged with customers in a sincere and friendly manner. • Recommended merchandise to customers based on their needs and preferences. • Calculated inventory and placed orders with multiple vendors appropriately. • Counted cash drawers and made bank deposits. • Prioritized helping customers over completing other routine tasks in the store. • Consistently completed all cleaning, stocking and organizing tasks in assigned sales area. Show less

Retail Sales Associate / Cashier

• Aug 1997 - Dec 2000

• Earned management trust by serving as key holder, responsibly opening and closing store. • Politely assisted customers in person and via telephone. • Processed cash and credit payments rapidly and accurately. • Counted cash drawers and made bank deposits. • Communicated with vendors regarding back order availability, future inventory and special orders. • Managed high customer volume with tact and professionalism. • Exceeded service and quality standards every review period. • Engaged with customers in a sincere and friendly manner. • Exceeded service and quality standards every performance review. Show less