Experience

Palatine Library District

• United States
• Libraries
• 1 - 100 Employee

• Human Resources Manager

  • May 2021 - Sep 2022

  Palatine, Illinois, United States Operations and Process Improvement  Decrease onboarding time by utilizing Paycom onboarding module and increased data accuracy  Complete State/Federal grants with specific HR information  Enhance the onboarding process by implementing two orientations for efficiency  Increase understanding of the performance review process by facilitating training on how to document completion of strategic plan goals and performance objectives  Partner with benefit broker to develop an… Show more Operations and Process Improvement  Decrease onboarding time by utilizing Paycom onboarding module and increased data accuracy  Complete State/Federal grants with specific HR information  Enhance the onboarding process by implementing two orientations for efficiency  Increase understanding of the performance review process by facilitating training on how to document completion of strategic plan goals and performance objectives  Partner with benefit broker to develop an employee benefit guide to highlight all benefits  Improve the hiring process by: revising the offer letter, including the hiring manager in all hiring communications, and providing a complete overview of company benefits  Respond to all benefit inquiries regarding, FMLA, Non-FMLA, ADA, and IMRF  Develop policy guidelines for training and tuition reimbursement which increased policy understanding and accurate form completion  Design a COVID-19 contact tracing flow chart which increased managers knowledge and understanding of process  Ensure that EDI goals are included in the strategic plan Recruiting & Selection  Partner with hiring managers to support recruiting by: revising job descriptions, utilizing social media job boards, community web sites, and designing an employee referral program to attract candidates  Guide managers on how developing behavior-based interview questions which increased retention  Hired over 10 employees within a month to ensure that several departments were fully staffed Employee Relations  Investigate conduct and performance issues and decrease incidents by utilizing all resources available  Coach managers on conduct, performance, and feedback solutions  Research and presented manager training classes to ensure that managers are consistent and equipped with tools for success Payroll and Budget Management  Process merit and market salary increases in Paycom  Maintain budget expenditures for training, human resources, and supplies Show less



SGA Youth & Family Services

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Human Resources Generalist

  • Jun 2020 - Apr 2021

  Chicago, Illinois, United States Benefit & Payroll Administration  Audited all benefit vendors for accuracy on benefit coverages and associated charges  Ensured that new hires enrolled in benefits and qualified life events processed timely  Partnered with benefit broker to resolve billing issues and confirmed benefit compliance  Responded to all benefit questions regarding, FMLA, STD, LTD, and FFCRA  Ensured that voluntary benefits were accurately added/deleted to vendors data base  Managed and audited… Show more Benefit & Payroll Administration  Audited all benefit vendors for accuracy on benefit coverages and associated charges  Ensured that new hires enrolled in benefits and qualified life events processed timely  Partnered with benefit broker to resolve billing issues and confirmed benefit compliance  Responded to all benefit questions regarding, FMLA, STD, LTD, and FFCRA  Ensured that voluntary benefits were accurately added/deleted to vendors data base  Managed and audited the 403b participant enrollment, resolved bi-weekly discrepancy errors, and process discrimination testing  Managed open enrollment process-updated rates, scheduled open enrollment meetings, prepared plan benefit documents, and uploaded to Paylocity  Ensured that STD, FMLA, and FFCRA were coded correctly on timesheets  Ensured that payroll deductions for flexible spending account and phone allowances were added to employee profile  Off boarded terminated employees by processing COBRA, notifying payroll and assisting with equipment retrieval Onboarding  Launched new employee onboarding link, e-mailed offer letter, background & fingerprinting forms and monitored progress for completion  Ensured that all new hire required documents were uploaded to Paylocity prior to hiring & conduct new hire orientation  Notified hiring managers on new hire onboarding completion/incomplete of onboarding steps Grant Management  Managed and audited grant data in database (funding sources, background, medical, and education results)  Composed and submitted monthly grants reports to funders which substantiated hires, transfers, terminations, and time to fill positions  Attended grant workshops to keep abreast of updated rules, legislations, and best practices Off Boarding  Process COBRA notices timely  Terminate benefit coverages on all carrier websites  Notify payroll and IT contractors in order to terminate access Show less



BathWraps

• United States
• Construction
• 1 - 100 Employee

• Human Resources Manager

  • Jul 2018 - Dec 2019

  Roselle, IL  Strengthened culture and business operating system by participating in rapid improvement events, widely important goals, value stream mapping, and business process mapping that streamlined human resources processes  Developed new human resources department by developing & interpreting policies, educating managers on FMLA, short term disability, new hire orientation & onboarding  Managed the open enrollment process by developing communication, ensuring accurate elections, and COBRA… Show more  Strengthened culture and business operating system by participating in rapid improvement events, widely important goals, value stream mapping, and business process mapping that streamlined human resources processes  Developed new human resources department by developing & interpreting policies, educating managers on FMLA, short term disability, new hire orientation & onboarding  Managed the open enrollment process by developing communication, ensuring accurate elections, and COBRA set up  Composed job descriptions for new positions which secured highly qualified candidates  Increased 401K enrollment by 18% by hosting education sessions and financial counseling  Decreased health benefits costs by 20% by implementing required monthly health benefits auditing and streamlining special enrollment and termination processes  Provided excellent customer service by maintaining accurate employee information in ADP Workforce Now by utilizing reports, training, and support services Benefit Administration  Led the annual open enrollment process and conduct benefit terminations and changes  Provided leadership to Benefit Coordinator  Communicated benefit highlights and updates during monthly company meeting  Managed the FMLA and short-term disability programs  Expanded the understanding of health benefits beyond the open enrollment period by advertising on internal broadcast, during department meetings and leadership talks  Educated employees on the benefit options to help them make appropriate benefit selections  Managed COBRA compliance and payments  Researched and updated 401K fund selections, communicated and distributed fund information as well as annual notices  Assisted with the Worker's Compensation process-carrier communication, and RTW dates Recruiting & Selection  Partnered with managers to support recruiting including creating, revising job descriptions, utilizing job boards, professional web sites, and recruiting firms to attract candidates

• Human Resources Coordinator

  • Apr 2017 - Jul 2018

  Roselle, IL  Recruited for vacancies and managed the on-boarding process of new employees  Composed and emailed recruiting correspondences such as offer letters, drug & background process, and welcome letters  Conducted new hire orientation and facilitated benefit and soft skills training  Collected new hire paperwork and created/maintained personnel files  Managed the FMLA and short-term disability program  Arranged speakers to educate employees on 401K, fitness clubs, credit unions… Show more  Recruited for vacancies and managed the on-boarding process of new employees  Composed and emailed recruiting correspondences such as offer letters, drug & background process, and welcome letters  Conducted new hire orientation and facilitated benefit and soft skills training  Collected new hire paperwork and created/maintained personnel files  Managed the FMLA and short-term disability program  Arranged speakers to educate employees on 401K, fitness clubs, credit unions and credit assistance  Updated employee information, polices and benefit information in ADP  Administered health benefits plans including: new hire enrollments, life changing events and terminations



Social Security Administration

• Government Administration
• 700 & Above Employee

• Service Representative

  • Jul 2014 - Apr 2017

  Provo, Utah Area  Provided direct and indirect customer service to the public on social security cards, disability and retirement issues  Resolved problems with internal and external customers by applying program operations manual system updates  Explained technical policies, investigate file errors and determine appropriate solutions  Implemented a Medicare resources center in order to serve the retiring population  Edited social security numbers and names per high security clearance and… Show more  Provided direct and indirect customer service to the public on social security cards, disability and retirement issues  Resolved problems with internal and external customers by applying program operations manual system updates  Explained technical policies, investigate file errors and determine appropriate solutions  Implemented a Medicare resources center in order to serve the retiring population  Edited social security numbers and names per high security clearance and policies  Processed I-766, I-551, I-20 visas for refugees and permanent residents  Assisted with disability claims by providing clear guidance on time frames, required paperwork timelines and payout procedures  Managed the S8 Representative Payee list by contacting appropriate social service agencies, family members and friends in order to find suitable candidates  Managed death notices list to ensure that benefits were continued or discontinued by checking newspaper obituaries, funeral home notices and family contacts Show less



United States Peace Corps

• Community Development Specialist

  • Mar 2013 - Apr 2014

  Berezhany, Ukraine  Designed and facilitated time management, leadership, business communications and entrepreneurial workshops for 60-100 people which increased community skills  Researched, proposed and implemented fundraising and community involvement projects  Developed and co-conducted an English club for a community of 18,000  Utilized organizational development techniques to ensure that projects were effective and efficient  Assisted with English class translations, grammar, pronunciation… Show more  Designed and facilitated time management, leadership, business communications and entrepreneurial workshops for 60-100 people which increased community skills  Researched, proposed and implemented fundraising and community involvement projects  Developed and co-conducted an English club for a community of 18,000  Utilized organizational development techniques to ensure that projects were effective and efficient  Assisted with English class translations, grammar, pronunciation and cultural understanding  Translated Ukrainian documents to English Show less



Taproot Foundation-Chicago

• Pro Bono Human Resources Consultant

  • Jun 2010 - Jan 2013

  Greater Chicago Area  Assisted nonprofits in evaluating their HR function in order to operate more effectively and efficiently  Conducted interviews, assisted with analysis to assess a nonprofit’s HR capacity and priorities  Implemented key action items to assist with achieving HR goals



Empire Today

• United States
• Retail
• 700 & Above Employee

• HR Administration Supervisor

  • Jun 2006 - Dec 2009

  Northlake, IL  Managed HR Administration department of six coordinators and receptionist  Educated and advised all associates on state and federal HR laws, company policies, procedures & best practices  Managed and implemented the work opportunity tax credit program, employee referral program, corporate mandated training programs, and records & retention program  Recruited and selected departmental employees, completed performance management appraisals, and conducted employee relations… Show more  Managed HR Administration department of six coordinators and receptionist  Educated and advised all associates on state and federal HR laws, company policies, procedures & best practices  Managed and implemented the work opportunity tax credit program, employee referral program, corporate mandated training programs, and records & retention program  Recruited and selected departmental employees, completed performance management appraisals, and conducted employee relations process  Composed and distributed quarterly human resources information newsletter

• Human Resources Generalist

  • Oct 2005 - Jun 2006

  Northlake, IL  Prepared and submitted Federal EEO-1 compliance reports  Trained new HR staff on organizational hiring, payroll and termination processes  Created and implemented standard operational procedures for branch offices and corporate employees  Ensured that all personnel changes met Sarbanes Oxley criteria for audit compliance  Represented the company during unemployment hearings  Researched and resolved payroll and benefit issues including auditing employee status… Show more  Prepared and submitted Federal EEO-1 compliance reports  Trained new HR staff on organizational hiring, payroll and termination processes  Created and implemented standard operational procedures for branch offices and corporate employees  Ensured that all personnel changes met Sarbanes Oxley criteria for audit compliance  Represented the company during unemployment hearings  Researched and resolved payroll and benefit issues including auditing employee status changes  Provided employee relations for the Call Center, West Coast and Southern Offices, and conducted exit interviews



CASA Cook County

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Contractual Trainer

  • Apr 2005 - Dec 2009

   Facilitated volunteer training workshops  Revised curriculum to enhance learning  Managed volunteer database  Prepared attendance reports



Heartland Alliance

• United States
• Non-profit Organizations
• 700 & Above Employee

• Supervisor of Program Coordination

  • Jul 2003 - Apr 2004

   Developed needs assessments & program evaluation tools to determine priority training topics & evaluated program outcomes which increased client satisfaction by 35%  Marketed the training & technical assistance program to internal & external clients in accordance with needs assessment results  Established & maintained excellent record-keeping systems to support accounting standards which decreased time on fee collection  Developed & implemented program policies and procedures… Show more  Developed needs assessments & program evaluation tools to determine priority training topics & evaluated program outcomes which increased client satisfaction by 35%  Marketed the training & technical assistance program to internal & external clients in accordance with needs assessment results  Established & maintained excellent record-keeping systems to support accounting standards which decreased time on fee collection  Developed & implemented program policies and procedures which increased departmental effectiveness by 20% Show less



Women in Community Service

• United States
• Civic and Social Organizations

• Training Specialist

  • Jun 2001 - Jul 2003

  Chicago, IL  Assisted in the development of a pilot non-profit program, emphasizing facilitation of gender responsive workshops to pretrial detainees  Evaluated workshop practicality and developed and revised workshop curriculum  Developed & maintained communication systems with correctional staff to track participants flow throughout the correctional facility/criminal justice process  Recruited & managed the volunteer speakers bureau and assisted with community outreach



CBRE

• Italy
• Real Estate

• Human Resources Generalist

  • Jun 1999 - Mar 2000

  Atlanta, GA  Recruited & selected employees for exempt and non-exempt vacancies  Resolved all benefit & payroll related issues