Experience

SYDENHAM Laboratories, Inc.

• Philippines
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Marketing & Corporate Communications Assistant Manager

  • Feb 2012 - Present

  • Handles the contact center in having a centralized hub in receiving inquiries, service requests, complaints of the customer via phone and email. • Manage, write and edit employee communications inclusive of the company website/ intranet, newsletter and other write-up such as press releases, business presentations and business articles. • Established the corporate identity manual for the company and maintain the consistent “look-and-feel” across all mediums (corporate identity, product labels and packaging, signage, advertisement/promotion materials). • Ensure that all external communication with customers, dealers, press and media are in line with the corporate communications strategy. • Provide support to the sales and marketing team by developing content for advertorials, scripts and other promotional materials. • Produce email campaigns including, but not limited to, lead generation/prospecting, customer service surveys, feedback forms, internal communications and sales/product promotions. • Administers and collaborates corporate events with the sales and marketing team from conceptualization, development and implementation of different marketing programs and activities (seminars, product launch, trade activities, events sponsorship, digital or online programs and other related activities) in order to generate leads. • Represent the company in various business events, meetings and activities. Show less



Ark One Pte. Ltd. (Keysight Technologies Phil. Rep)

• Marketing Specialist

  • Jan 2005 - Jan 2012

  Generate, qualify and manage sales leads via trade shows, seminars and other marketing events. • Provide direct marketing and sales support tasks to field/sales team and assists field sales staff with project requests. • Handled the development of new Sales/Marketing tools eg: brochures, flyers, promotional literature and other marketing collateral and ensures that all developed creative marketing materials undergo brand review and adhere to strict brand guidelines. • Handles sales inquiries including pre and post sales support via telephone and email. • Assists with the development, writing, and communication of marketing plans, project recommendations, and presentations. • Administer and organize corporate events and seminars .and assists in monthly sales training sessions that are designed to inform and teach others in the company about marketing activities and initiatives. • Manages the accuracy and efficiency of the company database and CRM tool (Salesforce.com) • Develop effective communications strategy to engage sales force and external customers • Prepares price quotation and tenders within set deadlines. Show less



Globe Telecom

• Telecommunications
• 1 - 100 Employee

• Customer Service Associate

  • Jul 2000 - May 2003

  •Responsible in processing product orders , service modification and service application of the subscribers •Responsible in ensuring customer satisfaction and delight by providing accurate information and on time delivery of service. •Handled inquiries and concerns of VIP clients and corporate customers through the call center. •Responsible in processing product orders , service modification and service application of the subscribers •Responsible in ensuring customer satisfaction and delight by providing accurate information and on time delivery of service. •Handled inquiries and concerns of VIP clients and corporate customers through the call center.