Anatasia Pham
Business Analyst at Viettel Software Services- Claim this Profile
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Vietnamese Native or bilingual proficiency
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English -
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Korean Elementary proficiency
Topline Score
Bio
Ngo Phong
I worked with Trang for two projects, it's about one year when we were on a Scrum team together and she is my Project leader. Trang is a very kind and helpful. She has a strong ability in communication skill which help her transfers the project's business rules in such a clear approach. Her teamwork skill is amazing which is significantly improve our working environment and efficiency. Thanks to her positive energy I have learned so many kinds of things, and I also have been inspired whenever I was depressed of work.
Basic Basic
I worked with Trang for 1 year. Trang was the helpful person in my team - Business Development Team. She is supportive and very resourceful. Thanks to her organizational skills and her knowledge in the field of administration and eCommerce, our work in the consulting department were so much more smooth and efficient.
Ngo Phong
I worked with Trang for two projects, it's about one year when we were on a Scrum team together and she is my Project leader. Trang is a very kind and helpful. She has a strong ability in communication skill which help her transfers the project's business rules in such a clear approach. Her teamwork skill is amazing which is significantly improve our working environment and efficiency. Thanks to her positive energy I have learned so many kinds of things, and I also have been inspired whenever I was depressed of work.
Basic Basic
I worked with Trang for 1 year. Trang was the helpful person in my team - Business Development Team. She is supportive and very resourceful. Thanks to her organizational skills and her knowledge in the field of administration and eCommerce, our work in the consulting department were so much more smooth and efficient.
Ngo Phong
I worked with Trang for two projects, it's about one year when we were on a Scrum team together and she is my Project leader. Trang is a very kind and helpful. She has a strong ability in communication skill which help her transfers the project's business rules in such a clear approach. Her teamwork skill is amazing which is significantly improve our working environment and efficiency. Thanks to her positive energy I have learned so many kinds of things, and I also have been inspired whenever I was depressed of work.
Basic Basic
I worked with Trang for 1 year. Trang was the helpful person in my team - Business Development Team. She is supportive and very resourceful. Thanks to her organizational skills and her knowledge in the field of administration and eCommerce, our work in the consulting department were so much more smooth and efficient.
Ngo Phong
I worked with Trang for two projects, it's about one year when we were on a Scrum team together and she is my Project leader. Trang is a very kind and helpful. She has a strong ability in communication skill which help her transfers the project's business rules in such a clear approach. Her teamwork skill is amazing which is significantly improve our working environment and efficiency. Thanks to her positive energy I have learned so many kinds of things, and I also have been inspired whenever I was depressed of work.
Basic Basic
I worked with Trang for 1 year. Trang was the helpful person in my team - Business Development Team. She is supportive and very resourceful. Thanks to her organizational skills and her knowledge in the field of administration and eCommerce, our work in the consulting department were so much more smooth and efficient.
Credentials
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Foundations of User Experience (UX) Design
GoogleJun, 2023- Sep, 2024 -
Business Analysis & Process Management
CourseraOct, 2021- Sep, 2024 -
Client Needs and Software Requirements
University of AlbertaSep, 2021- Sep, 2024 -
Inbound Marketing
HubSpot AcademyApr, 2021- Sep, 2024 -
MOS EXCEL
IIG Vietnam
Experience
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Viettel Software Services
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Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Business Analyst
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Mar 2022 - Present
vESS Link: https://vess.vn/ Summary: We developed a CRM platform for the vESS system, inherited and customized from Odoo for the SME segment in VietNam. Role: Business Analyst Responsibilities: ● Function: Customer Management, Lead Management, Opportunity, Sales Pipeline, Marketing Campaign Management, Customer Support, Ticket, FAQ ● Gathering business requirements from PO, ● Understanding and analyzing the requirements, ● Designing user interface via Figma, ● Writing documents based on analyzed requirements such as URD, SRS ● Working closely with cross-functional team to go over the specification, Q&A, and figure out the problems, ● Taking part in the testing process to make sure the product is done right, ● Supporting the UAT phase: demo, training,... POLITICAL WORK Summary: We developed a web app and a mobile app to digitally transform the Tuyen Huan field's professions of political work for the Political Department of Viettel Group. Role: Project Manager cum Business Analyst Responsibilities: Project Manager: ● Working with the Test leader and Development leader to make plans such as Master plan, Project plan, Configuration management plan, and Test plan,... ● Working closely with the QA team to ensure the project is implemented according to the Scrum methodology and VSS Quality Management System, ● Coordinating with PO to unify effort estimation, system delivery milestones, and product acceptance plan,... ● Risk management and dealing with risks, ● Reporting directly to VSS’s CEO. Business Analyst: ● Gathering business requirements from PO, ● Understanding and analyzing the requirements, ● Designing user interface via Figma, ● Writing documents based on analyzed requirements such as URD, SRS ● Working closely with cross-functional teams to go over the specification, Q&A, consult the solutions or figure out the problems, ● Taking part in the testing process to make sure the product is done right, ● Taking part in the UAT phase: demo, training,... Show less
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Beedu
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Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Business Analyst
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Jan 2021 - Feb 2022
We provide CRM, ERP solutions for Bank and Bancassurance, Golf companies,... which help them minimize operating systems and significantly increase productivity as well. • Did interviews with stakeholders to elicit requirements. • Analyzed and managed requirements. • Wrote related documents: System Requirement Specification, Instruction Documents, Training Slides,… • Drew Wireframes, Mock-up,… via Balsamiq. • Drew workflow for each feature included in the product. • Worked with the Designer team to generate suitable screen designs which optimized user experiences. • Worked with Develop team and Tester team to make sure the product is done right. • Took part in product tests and built test cases, supported the UAT phase. Show less
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NOVAON GROUP
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Vietnam
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Advertising Services
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100 - 200 Employee
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Business Development Executive
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Nov 2019 - Dec 2020
• Made at least 50 calls and 130 minutes per day for customers. Most of them are SME or run online businesses that need to open new channels. • Consulted clients toward suitable products. • Helped 54 customers open new channels to boost revenue, expand their business (website, e-commerce channels (shopee, lazada, tiki), and omnichannel…). • Assisted team members when necessary: printing, scanning, cross-call to make sure customers will pay. • Trained new members for onboarding. • Designed and wrote documents for on-boarding staffs, current working staffs, and intended turnover staffs Show less
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Co-Founder
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Sep 2018 - Dec 2019
An IoT Education Technology Company - developing and commercializing IoT classes for students in Ha Noi with the core value of "Bring Real IoT project experience" • Head of HR: o Recruited new members o Kept high employee retention rate o Handled all companies’ documents • Head of Finance: o Record and categorized expenses, invoices, inventories,... o Produced weekly, monthly, and yearly financial documents o Risk management and solution suggestion o Planed company’s budget Show less
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Education
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2022 - 2024
National Economics University (NEU) Vietnam
Master of Business Administration - MBA -
National Economics University (NEU) Vietnam
Bachelor's degree, Very Good, Business Administration and Management
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