Franchise Operations

• Jan 2017 - Present

Primary point of contact for all onboarding franchise locations. Assist franchisees with location research, planning, set up, training, and Grand Opening events. Additionally, by drawing on previous experience managing one of the franchise's busiest locations, provide ongoing support once new locations are open for business, all while ensuring brand consistency.

Human Resources Generalist

• Jan 2017 - Aug 2020

HR for San Diego based franchise's corporately-owned location, averaging 25 employees.Led all Human Resources functions – Hiring, Performance, Termination, Payroll and Benefits for 25 employeesImplemented new timekeeping system - HomebaseImplemented new payroll system – ADP Workforce Now401(k) Plan AdministratorWorkers Compensation AdministratorEDD Point of ContactCollaborated with management team to develop and implement a thorough Cal-OSHA compliant Safety Plan Implemented and adhered to all HR processes in accordance with local, state, and Federal laws Show less

General Manager

• Apr 2012 - Dec 2016

Initially hired as a dog play yard attendant, but quickly moved into a more customer-facing role. In less than 1 year, was promoted to General Store Manager where I ultimately managed a team of 40-45 part- and full-time employees. I oversaw daily business operations, utilized HR knowledge to lead recruitment, training, payroll and benefits, and incident management, as well as provided high level customer service.

Pet Care Specialist

• Jul 2008 - Jan 2010

Kennel Attendant

• Jun 2006 - Jul 2007