Experience

Travel Counsellors UAE

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Travel Counsellor

  • Apr 2023 - Present

  - Piecing together all the complicated aspects of planning into to one glorious seamless travel experience - Accessing thousands of quality suppliers offering only the most trusted products - Extensively financially protected - Capitalising my own personal travel experiences, history within the industry and a wealth of options at my fingertips to create bespoke and personal travel plans - Rated 5 star on Trust Pilot - Dedicated travel consultant supporting you from the moment we meet to when you arrive back home Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew & Business Promotions Executive

  • Feb 2009 - Sep 2015

  -Managing a multicultural team to provide the luxurious service which the brand is famous for while adhering to company standards. -Responsible for checking all legal documentation for my team and conducting safety briefings to ensure safety of upcoming flights. -Conducting briefings for my team, discussing common goals and ways to achieve them while setting a enthusiastic and focused atmosphere. Encouraging my team to share their experiences and personal service promises and how they feel I can support them in achieving this. -Receiving continual training on effective communication in a multicultural environment and adapting various management methods using the concepts of situational leadership. -Being an ambassador for the brand by keeping refreshed of all company information, revenue progress and service updates and communicating them in a fresh and unique way. -Conducting personal reviews one-on-one as a tool to encourage and support individuals by collaborating and discussing performance and determining goals to achieve in the future. These reviews are available for crew and management to refer to for personal improvement and future promotional opportunities. -Actively engaging with new starters and employees in training to provide on the job training and a positive beginning to the company. -Extensive training in providing Middle Eastern luxury hospitality, from an industry leader. -Working with a diverse customer and colleague profile allowing me to develop cross cultural awareness. -Involved in several sponsorship and corporate events including the Fifa World Cup in Frankfurt, Rogers Cup Tennis in Toronto and the Dubai Airshow 2011. Show less



Park Plaza Hotels & Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Events & Reservations Manager

  • Mar 2008 - Feb 2009

  -Producing a clear sales strategy with the Revenue Manager using market analysis, business on the books and previous year’s results for the team to follow and ensure they have the necessary training and support to achieve targets-Possessing a full understanding of the hotel capabilities, policies and pricing strategies to be able to price groups accurately and ensure they are presented in a “friendly” format for the whole team to use.-Actively use my knowledge to be able to add-on and up-sell function space and F&B products to maximize guest satisfaction and hotel revenue.-Consulting with the Sales team to ensure that good relationships are maintained with past clients and potential new leads are shared with the team and being aggressively followed.-Organising familiarisation events and client orientations to showcase the property and the brand’s level of service in order to retain or attract new business.-Providing on-site support from welcoming upon arrival to guest’s departure to ensure levels of expectation are exceeded and repeat business is encouraged.-Conducting thorough market analysis to maintain position in the market and be aware of our competition through site inspections and past performance. . -Planning regular departmental meetings to encourage open discussions, and support independent thinking as well as building team unity and identity.-Using Opera PMS to monitor booking statuses via activity reports, group history and filed copies of correspondence and contracts.-Preparing and distributing BOB and revenue reports at departmental meetings to present our department’s current standing.-Creating new systems such as an Operations excel spreadsheet updated and emailed to all heads of departments with current details and highlighted changes of upcoming business.-Drawing up proposals and presenting contracts based on client’s needs and budget, while using resources such as group history, booking status and ensuring activity logs are updated. Show less

• Conferencing and Events Coordinator

  • Mar 2007 - Mar 2008

  Meeting with potential clients to offer site information and cost details to close bookings and sign contracts.Monitor space available, booking lead-up times and payments received to ensure maximisation of usage of all event space.Weekly meetings with all departments, plus in depth discussions with F&B and Operations team to ensure clear communication channels and designation of responsibilities.Being aware of the opportunities to upsell and push sales forward to acheive maximum revenue and business on the books. Show less



Guoman & Thistle hotels

• Groups Reservationist

  • Oct 2005 - Mar 2007

  -Working in the central sales office for 4/5 star Thistle and Guoman Hotel branded properties in London. -Working towards daily targets in a pressured environment in a location of dense competition. -Confidently selling add-ons such as theatre tickets, transportation and spa packages to maximize profit and increase customer satisfaction. -Making sure that guest/company profiles are complete to aid future communication and aggressively follow leads for potential new business. -Working in the central sales office for 4/5 star Thistle and Guoman Hotel branded properties in London. -Working towards daily targets in a pressured environment in a location of dense competition. -Confidently selling add-ons such as theatre tickets, transportation and spa packages to maximize profit and increase customer satisfaction. -Making sure that guest/company profiles are complete to aid future communication and aggressively follow leads for potential new business.