Experience

Three Link Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Workday Consultant Success Manager

  • Aug 2022 - Present

  Dallas, Texas, United States



OneSource Virtual

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Readiness Specialist II

  • Dec 2018 - Jun 2022

  Dallas, Texas, United States Promoted to Customer Readiness Specialist II in August 2021. Main point of contact to guide new customers through the onboarding process to using OneSource Virtual Services. Manage resources, weekly updates, coordinate testing, training and presentations throughout the duration of each project. Ensure customer understands the scope of their Services they have elected. Led quarterly training Webinars over how to use OSV platforms. Responsible for handling up to 17 customers at a time, depending… Show more Promoted to Customer Readiness Specialist II in August 2021. Main point of contact to guide new customers through the onboarding process to using OneSource Virtual Services. Manage resources, weekly updates, coordinate testing, training and presentations throughout the duration of each project. Ensure customer understands the scope of their Services they have elected. Led quarterly training Webinars over how to use OSV platforms. Responsible for handling up to 17 customers at a time, depending on the quarter. Show less

• Associate Resource Analyst

  • Feb 2017 - Aug 2017

  Dallas/Fort Worth Area Responsible for creating and updating OSV proprietary files for each existing customer project as well as opportunities; Monthly updates to database of employee certifications

• Administrative Assistant

  • Apr 2015 - Feb 2017

  Dallas, TX Scheduling meetings, Ordering catering, Keeping break rooms stocked and organized, Delivering mail, Sending new client gifts, Ordering office supplies, Organizing business card orders, Handling expense reports for Executives. Recently coordinated annual Sales meeting for 50+ employees including hotel, catering, transportation and agenda, working within a given budget.



FloSports

• United States
• Spectator Sports
• 300 - 400 Employee

• Contributor - FloGymnastics

  • Apr 2009 - Jan 2016

  Cover local youth and collegiate gymnastics competitions creating content for leading gymnastics website including event highlights and post-meet interviews. Coverage drove over 50,000 views to the website.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Sep 2006 - Sep 2015

  • Promoted from barista to shift supervisor in July 2011 • Responsible for ensuring a smooth shift on a daily basis including delegating shift responsibilities, ensuring all customer needs are met and managing cash register tills • Strong understanding of customer service and how to handle the needs of customers and employees



Chase

• Netherlands
• IT Services and IT Consulting

• Teller

  • Aug 2012 - Jun 2013

  Dallas, TX • Provided excellent customer service to clients while following strict federal regulations • Trusted to handle large amounts of money and sensitive customer information in a detail-oriented environment