Experience

LIMRA

• United States
• Financial Services
• 200 - 300 Employee

• Corporate Vice President of Client Communication and Strategy

  • Jun 2016 - Present

  Windsor, CT Lead a team of marketing specialists who serve LIMRA’s research and commercial organizations Set strategy for communications priorities and outreach campaigns Review and sign off on all research deliverables prior to publication and distribution Establish global website taxonomy for two association campuses (LIMRA and LOMA), including enhancing search functionality Drive a complete rebuild for the LIMRA.com website, serving as Product Owner for the company’s first Agile… Show more Lead a team of marketing specialists who serve LIMRA’s research and commercial organizations Set strategy for communications priorities and outreach campaigns Review and sign off on all research deliverables prior to publication and distribution Establish global website taxonomy for two association campuses (LIMRA and LOMA), including enhancing search functionality Drive a complete rebuild for the LIMRA.com website, serving as Product Owner for the company’s first Agile project Serve as primary liaison with a user experience company to inform website design and usability Oversaw the purchase and implementation of a new CMS Re-designed and re-launched LIMRA’s award-winning, flagship magazine, LIMRA MarketFacts Developed and launched new communications vehicles, including the LIMRA Secure Retirement Institute Review magazine Show less



LIMRA International

• Restaurants

• Corporate Vice President - Director, InfoCenter

  • Jul 2010 - 2016

  Recruited, trained, and managed Information Center teams across two association campuses Provided strategic direction for Communications and Information Center teams Built and oversaw annual budgets for both association Information Centers Created and maintained partnerships with content services firms, including EBSCO Information Services, LexisNexis, and Timetric–Global Data Responsible for 10,000+ reference questions from members each year Promoted Information Center… Show more Recruited, trained, and managed Information Center teams across two association campuses Provided strategic direction for Communications and Information Center teams Built and oversaw annual budgets for both association Information Centers Created and maintained partnerships with content services firms, including EBSCO Information Services, LexisNexis, and Timetric–Global Data Responsible for 10,000+ reference questions from members each year Promoted Information Center capabilities to members to drive awareness and usage Directly supported LIMRA’s C-suite in preparing for presentations and media interviews Revamped LIMRA’s book and database collections, improving member experience Developed and implemented a strategic plan to launch a formal archive program Created in-house copyright expertise Ensured quality for all key research projects identified by the Senior Vice President of Research Oversaw a companywide initiative to streamline research processes, from concept to production Created and maintained all policies for the Member Benefits division, including non-member access to proprietary information Show less

• Director - LIMRA InfoCenter

  • Jan 2008 - Jan 2010

  Windsor, CT Managed all library services for the LIMRA campus Led a team of six information professionals and realigned their responsibilities with strengths Created Standard Operating Procedures for all Information Center roles and functions Introduced new procedures to streamline reference request process

• Senior Information Specialist

  • Aug 1997 - Jan 2008

  Windsor, CT Monitored the main Information Center mailbox and phone line for member requests Responded within 24 hours to all reference requests Personally addressed more than 5,000 member requests per year Oversaw interlibrary loan and book cataloging