Amelia Hutchinson
Clinical Operations Program Manager at Allegro Pediatrics- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Leading Quality Improvement: Essentials for Managers
IHINov, 2018- Sep, 2024 -
Phreesia - PrimeSuite Level 2 Certification for Admin Staff 2017
PhreesiaNov, 2018- Sep, 2024 -
Phreesia - PrimeSuite Level 2 Certification for Front Desk Staff 2017
PhreesiaNov, 2018- Sep, 2024 -
Phreesia - PrimeSuite Level 2 Certification for Billing Staff 2017
PhreesiaNov, 2018- Sep, 2024
Experience
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Allegro Pediatrics
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Clinical Operations Program Manager
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Mar 2020 - Present
Accountability for oversight of feedback provided to nine clinic managers; handling of change management through involvement in weekly managerial meetings; and presiding over of weekly operational meetings with the upper leadership, CEO, managers, and clinical heads for future process changes and updates.Formulation of strategies in using reports for preparation of staff schedule in identifying scheduling needs.Administration of training regarding newly implemented phone system being utilized across the company.Identification of staff scheduling pain points and creation of a smoother process to arrange weekend and holiday schedules for staff and providers, while getting user guides ready for process change and dealing with training for affected staff during the update.In charge of the forecast and adjustment of staff schedules to ensure patient accommodation and safety during the COVID-19 pandemic.Active communication between clinic and internal staff and the company Operations Team, while serving as key point person and trainer for Health Information Exchange (HIE) implementation.Establishment of positive relationships with vendors to execute streamlining of workflows and carry out implementation of new products.Notification of employee call outs to clinic managers by leading establishment of seamless and simplified processAchievement of goals through progressive promotions as result of outstanding work performance.Major contributions in the initiative efforts to work with the drive-through flu clinic that led to vaccination of around 4000 patients. Show less
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Methods/Procedures Analyst II
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Apr 2019 - Mar 2020
Facilitation of training and mentorship of all staff on new methods and procedures implementation, while maintaining relationships with team members in the collaboration toward obtainment of business productivity.Execution of process improvement opportunities by closely collaborating with department directors, managers, and other key business stakeholders.Generation of progress reports on a monthly, quarterly, and annual basis; and monthly schedules of about 300 employees.Accomplishment of every day duties which involved identification of staffing needs and numbers, provision of updates on vacant positions through SharePoint, and documentation of new hire information into the management system.Preparation of strategic presentations and reporting of project status updates to the senior management and executives.Delivery of support with the launch of process improvements workshops.Introduction of the online self-scheduling program that currently being used by 30,000 patients. Show less
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Business Process Analyst
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Oct 2015 - Apr 2019
Spearheading of the following system development:— Patient Portal Super User with over 20,000 users for feedback, training, and troubleshooting;— User guides, video tutorials, and PowerPoint presentations; — Excel statistical reports; and— Visio for new employee onboarding and off boarding process.Simple and easy recording of check-in, as well as improvement of workflows through deployment of Phreesia in all eight clinics.
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Pediatric Associates, Inc.
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Medical Practices
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100 - 200 Employee
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Lead Receptionist
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Jun 2013 - Oct 2015
Collection of data and demographics of more than 700 patients per month for marketing research using Microsoft Excel reports. Preparation of business proposal to the COO and project manager that focused on strategies in maintaining staff and patient relationships. Hands-on supervision to 20 to 25 employees regarding the new phone system and call flow process. Development of an innovative system that encoded data utilized for dealing with staffing errors and other associated issues. Reorganization of chief information officer (CIO) and chief operating officer (COO) flowcharts which showed improvement in call flow process for company's new contact center implementation that involved approximately 200 employees. Show less
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Pediatric Associates Inc., P.S.
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United States
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Medical Practices
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Scheduling Center Receptionist Trainer
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Jan 2010 - Jun 2013
Documentation of patient’s important documents into the electronic health records. Proactive assistance with the recruitment and training of 15 new employees regarding scheduling center procedures; and successful pioneering of the scheduling system while handling appointment schedules for more than 100 current and new patients. Attainment of distinction for exceptional customer service skills and by being featured in the Pediatric Associates monthly newspaper. Documentation of patient’s important documents into the electronic health records. Proactive assistance with the recruitment and training of 15 new employees regarding scheduling center procedures; and successful pioneering of the scheduling system while handling appointment schedules for more than 100 current and new patients. Attainment of distinction for exceptional customer service skills and by being featured in the Pediatric Associates monthly newspaper.
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Education
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2013 - 2015
University of Washington
Bachelor's degree, Communication, General -
2010 - 2013
Bellevue College
Associate of Arts and Sciences (AAS), Communications
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