Lifecycle Enablement Manger

• Nov 2022 - Present

Renewals Account Manager

• Mar 2019 - Present

We're a team of solution architects and engineers who have been creating success through Cisco Technology for over 20 years. We create value, share best practice, and advance the goals of our clients. Their success is at the heart of everything we do. World leading technology - For over thirty years, Cisco has been the global leader in digital transformation. Through innovation and well-placed acquisition, they have developed a holistic portfolio of technology to help change the way you… Show more We're a team of solution architects and engineers who have been creating success through Cisco Technology for over 20 years. We create value, share best practice, and advance the goals of our clients. Their success is at the heart of everything we do. World leading technology - For over thirty years, Cisco has been the global leader in digital transformation. Through innovation and well-placed acquisition, they have developed a holistic portfolio of technology to help change the way you live, work and learn.

Account Executive

• Apr 2018 - Mar 2019

We offer anything from basic ‘in-house’ training, endorsed by CITP, to the nationally recognised and fully accredited NPORS (National Plant Operators’ Registration Scheme), and CPCS (Construction Plant Competence Scheme). CITP also cover a wide range of Health & Safety training, both off-the-shelf and bespoke, to include the CITB accredited ‘Site Safety Plus’ suite of courses. These include the HSA Health & Safety Awareness (now used to gain the Green ‘Labourer’ CSCS card), the SSSTS (Site… Show more We offer anything from basic ‘in-house’ training, endorsed by CITP, to the nationally recognised and fully accredited NPORS (National Plant Operators’ Registration Scheme), and CPCS (Construction Plant Competence Scheme). CITP also cover a wide range of Health & Safety training, both off-the-shelf and bespoke, to include the CITB accredited ‘Site Safety Plus’ suite of courses. These include the HSA Health & Safety Awareness (now used to gain the Green ‘Labourer’ CSCS card), the SSSTS (Site Supervisors’ Safety Training Scheme), SMSTS (Site Managers’ Safety Training Scheme) along with the very specialist TWSTC & TWCTC Temporary Works Supervision and Co-Ordinator’s courses. We are also accredited to deliver the CITB ‘Achieving Behavioural Change’, and ‘The Director’s Role for Health & Safety’. In addition to the above we have a CSCS touch-screen-test centre, and are an accredited provider of Cskills NVQ assessments which we’ve the resource to deliver nationally. The Cskills NVQ’s we offer, once achieved, act as evidence of occupational competence within the construction industry; be it in a specific job role or on an item of plant machinery. These NVQ assessments will all count towards the nationally recognised CSCS (Construction Skills Certification Scheme) & CPCS (Construction Plant Competence Scheme) cards required by your staff, we’ll even apply for the required card on your behalf. With the capability to deliver the full suite of City & Guilds confined space and New Roads & Streetworks qualifications, at our dedicated training centre. Our training can be delivered either on-site, at your own venue, or at one of our purpose-built training facilities. CITP may even have the ability to deliver any form of CPCS plant training and testing on your site, at your convenience. Simply give me a call for further information 01189 700200 Show less We offer anything from basic ‘in-house’ training, endorsed by CITP, to the nationally recognised and fully accredited NPORS (National Plant Operators’ Registration Scheme), and CPCS (Construction Plant Competence Scheme). CITP also cover a wide range of Health & Safety training, both off-the-shelf and bespoke, to include the CITB accredited ‘Site Safety Plus’ suite of courses. These include the HSA Health & Safety Awareness (now used to gain the Green ‘Labourer’ CSCS card), the SSSTS (Site… Show more We offer anything from basic ‘in-house’ training, endorsed by CITP, to the nationally recognised and fully accredited NPORS (National Plant Operators’ Registration Scheme), and CPCS (Construction Plant Competence Scheme). CITP also cover a wide range of Health & Safety training, both off-the-shelf and bespoke, to include the CITB accredited ‘Site Safety Plus’ suite of courses. These include the HSA Health & Safety Awareness (now used to gain the Green ‘Labourer’ CSCS card), the SSSTS (Site Supervisors’ Safety Training Scheme), SMSTS (Site Managers’ Safety Training Scheme) along with the very specialist TWSTC & TWCTC Temporary Works Supervision and Co-Ordinator’s courses. We are also accredited to deliver the CITB ‘Achieving Behavioural Change’, and ‘The Director’s Role for Health & Safety’. In addition to the above we have a CSCS touch-screen-test centre, and are an accredited provider of Cskills NVQ assessments which we’ve the resource to deliver nationally. The Cskills NVQ’s we offer, once achieved, act as evidence of occupational competence within the construction industry; be it in a specific job role or on an item of plant machinery. These NVQ assessments will all count towards the nationally recognised CSCS (Construction Skills Certification Scheme) & CPCS (Construction Plant Competence Scheme) cards required by your staff, we’ll even apply for the required card on your behalf. With the capability to deliver the full suite of City & Guilds confined space and New Roads & Streetworks qualifications, at our dedicated training centre. Our training can be delivered either on-site, at your own venue, or at one of our purpose-built training facilities. CITP may even have the ability to deliver any form of CPCS plant training and testing on your site, at your convenience. Simply give me a call for further information 01189 700200 Show less

Account Manager (Power and Transmission)

• Jun 2017 - Apr 2018

Account Manager – Power and Transmission sector Working in temporary track way (the sole suppliers in the UK of Durabase). • Managing a portfolio of accounts. Using contacts to generate new business and grow existing business, identifying up-sell opportunities. Developing customer relations with key accounts. Working through tenders and contracts from start to finish. Attending meetings with clients. Managing the complete order process for accounts, credit checks and prompt payment… Show more Account Manager – Power and Transmission sector Working in temporary track way (the sole suppliers in the UK of Durabase). • Managing a portfolio of accounts. Using contacts to generate new business and grow existing business, identifying up-sell opportunities. Developing customer relations with key accounts. Working through tenders and contracts from start to finish. Attending meetings with clients. Managing the complete order process for accounts, credit checks and prompt payment. Working closely with the transport manager to coordinate and maximise the truck fleet. Selling on value not price. Producing reports and spreadsheets. Maintaining and growing the client base. Opportunity management. Show less Account Manager – Power and Transmission sector Working in temporary track way (the sole suppliers in the UK of Durabase). • Managing a portfolio of accounts. Using contacts to generate new business and grow existing business, identifying up-sell opportunities. Developing customer relations with key accounts. Working through tenders and contracts from start to finish. Attending meetings with clients. Managing the complete order process for accounts, credit checks and prompt payment… Show more Account Manager – Power and Transmission sector Working in temporary track way (the sole suppliers in the UK of Durabase). • Managing a portfolio of accounts. Using contacts to generate new business and grow existing business, identifying up-sell opportunities. Developing customer relations with key accounts. Working through tenders and contracts from start to finish. Attending meetings with clients. Managing the complete order process for accounts, credit checks and prompt payment. Working closely with the transport manager to coordinate and maximise the truck fleet. Selling on value not price. Producing reports and spreadsheets. Maintaining and growing the client base. Opportunity management. Show less

Renewals Account Manager (one year contract)

• Jun 2016 - Jun 2017

At NTT Com Security we work exclusively within the information security and risk management landscape, providing information security consulting, managed security services and technical services. Our solution is WideAngle, a global platform that combines our consulting, managed services and technical services into one portfolio. NTT was recognised as a Challenger in the Gartner Magic Quadrant for Managed Security Services, Worldwide. We specialize in many vendors such as F5, Bluecoat… Show more At NTT Com Security we work exclusively within the information security and risk management landscape, providing information security consulting, managed security services and technical services. Our solution is WideAngle, a global platform that combines our consulting, managed services and technical services into one portfolio. NTT was recognised as a Challenger in the Gartner Magic Quadrant for Managed Security Services, Worldwide. We specialize in many vendors such as F5, Bluecoat, Palo Alto, Checkpoint and Juniper. As a Support Account Manager, it is crucial that we maintain our service to ensure that our customers are not exposed to risk and threat and we can ensure the highest level of security is in place. Supporting and working in the Renewals Team. Managing renewals accounts and working with customers on a daily basis to develop relationships to provide a strong customer service in IT security. Show less At NTT Com Security we work exclusively within the information security and risk management landscape, providing information security consulting, managed security services and technical services. Our solution is WideAngle, a global platform that combines our consulting, managed services and technical services into one portfolio. NTT was recognised as a Challenger in the Gartner Magic Quadrant for Managed Security Services, Worldwide. We specialize in many vendors such as F5, Bluecoat… Show more At NTT Com Security we work exclusively within the information security and risk management landscape, providing information security consulting, managed security services and technical services. Our solution is WideAngle, a global platform that combines our consulting, managed services and technical services into one portfolio. NTT was recognised as a Challenger in the Gartner Magic Quadrant for Managed Security Services, Worldwide. We specialize in many vendors such as F5, Bluecoat, Palo Alto, Checkpoint and Juniper. As a Support Account Manager, it is crucial that we maintain our service to ensure that our customers are not exposed to risk and threat and we can ensure the highest level of security is in place. Supporting and working in the Renewals Team. Managing renewals accounts and working with customers on a daily basis to develop relationships to provide a strong customer service in IT security. Show less

Renewals Manager & Sales Operations -EMEA

• Sep 2015 - Jun 2016

Centrify provides unified identity management across cloud, mobile environments and datacenter that deliver a single sign-on (SSO) for users and a simplified identity infrastructure for IT. Centrify’s unified identity management software and cloud-based Identity-as-a-Service (IDaaS) solutions leverage an organization’s existing identity infrastructure to enable single sign-on, multi-factor authentication, privileged identity management, auditing for compliance and mobile device management… Show more Centrify provides unified identity management across cloud, mobile environments and datacenter that deliver a single sign-on (SSO) for users and a simplified identity infrastructure for IT. Centrify’s unified identity management software and cloud-based Identity-as-a-Service (IDaaS) solutions leverage an organization’s existing identity infrastructure to enable single sign-on, multi-factor authentication, privileged identity management, auditing for compliance and mobile device management. Centrify customers can typically reduce their total cost of identity management and compliance by more than 50 percent, while improving business agility and overall security. Centrify is used by more than 5,000 customers worldwide, including nearly half of the Fortune 50 and more than 60 Federal agencies. In my role I looked after all the European renewals, South Africa and India. Working with contracts, channel partners and territory based sales teams -Sales Order Management of the renewal process. Maintaining renewals, opportunities and contracts -Identify upcoming renewals following up on quotes, tracking monitoring the progress -Maintaining a dashboard. Making sure all orders are finance ready -Create and manage data on current and historical customer deals/pricing. Key part of the sales team -Actively contribute to continuing improvements Show less Centrify provides unified identity management across cloud, mobile environments and datacenter that deliver a single sign-on (SSO) for users and a simplified identity infrastructure for IT. Centrify’s unified identity management software and cloud-based Identity-as-a-Service (IDaaS) solutions leverage an organization’s existing identity infrastructure to enable single sign-on, multi-factor authentication, privileged identity management, auditing for compliance and mobile device management… Show more Centrify provides unified identity management across cloud, mobile environments and datacenter that deliver a single sign-on (SSO) for users and a simplified identity infrastructure for IT. Centrify’s unified identity management software and cloud-based Identity-as-a-Service (IDaaS) solutions leverage an organization’s existing identity infrastructure to enable single sign-on, multi-factor authentication, privileged identity management, auditing for compliance and mobile device management. Centrify customers can typically reduce their total cost of identity management and compliance by more than 50 percent, while improving business agility and overall security. Centrify is used by more than 5,000 customers worldwide, including nearly half of the Fortune 50 and more than 60 Federal agencies. In my role I looked after all the European renewals, South Africa and India. Working with contracts, channel partners and territory based sales teams -Sales Order Management of the renewal process. Maintaining renewals, opportunities and contracts -Identify upcoming renewals following up on quotes, tracking monitoring the progress -Maintaining a dashboard. Making sure all orders are finance ready -Create and manage data on current and historical customer deals/pricing. Key part of the sales team -Actively contribute to continuing improvements Show less

Northern European Software Agreement Services Specialist

• Jul 2014 - Sep 2015

Northern European Software Agreements Account Mangerand July 2014- Sept 2015 • Target of 6 new contracts per year - Global services contracts grew from 0-21 in just over 1 year. • I had to deliver against a given renewal sales target for VLAs (Volume Licence agreements) and EAs (Enterprise agreements) in the Northern European Region, by ensuring that these contracts are renewed by developing the existing accounts. VLA renewal rate and revenue and EA revenue • Building relationships… Show more Northern European Software Agreements Account Mangerand July 2014- Sept 2015 • Target of 6 new contracts per year - Global services contracts grew from 0-21 in just over 1 year. • I had to deliver against a given renewal sales target for VLAs (Volume Licence agreements) and EAs (Enterprise agreements) in the Northern European Region, by ensuring that these contracts are renewed by developing the existing accounts. VLA renewal rate and revenue and EA revenue • Building relationships with the VLA administrators and other key contacts to further account knowledge and uncover opportunities. Ensuring all software evaluations at VLA accounts were called and demos were arranged wherever possible • Worked with the people who were responsible for SSP • Managed the EA onsite adoption and proficiency plan in conjunction with other departments and services team members to ensure that plans are in place and are executed on. • Provided a quarterly success plan for all accounts that will be receiving attention during that period. Facilitated a range of activities at VLA and EA accounts to drive software adoption such as hands on seminars. • Participated and contributed to relevant internal training sessions. Visits with the customers • Made sure for the top accounts that I managed the renewal, worked closely with the marketing team on activities, direct mailing and web content and make sure our System Engineers are delivering into the account appropriately.

Services Sales Representative UK/IE

• Oct 2010 - Jun 2014

• Deliver against a given sales target for hardware and software services in the United Kingdom and Ireland in relation to: o SSP renewal rate (standard service program) o Revenue for Calibration, Warranty, and SSP • Identifying and implementing ways to increase customer awareness of both hardware and software services • Manage all inbound queries for services related to the customers products • To be able to speak to customers with a knowledge of the variety of software and… Show more • Deliver against a given sales target for hardware and software services in the United Kingdom and Ireland in relation to: o SSP renewal rate (standard service program) o Revenue for Calibration, Warranty, and SSP • Identifying and implementing ways to increase customer awareness of both hardware and software services • Manage all inbound queries for services related to the customers products • To be able to speak to customers with a knowledge of the variety of software and hardware services available • Manage outbound calls to customers whose service is due to expire, ensure all have been quoted and quotes are followed up • Manage the quote queue associated with services, and ensure customers are called before their quote expires to convert quotes into orders • Uncover technical enquiries to the Inside Sales Engineers • Contribute and provide feedback on the services business plan • Provide feedback on areas of improvement of any part of the NI service offering • Participate and contribute to relevant internal training sessions • Be available to visit customers when appropriate • Assist ISRs with service related queries as part of the sales process

RMA Coordinator Customer Services Team

• Nov 2007 - Sep 2010

I started working at National Instruments in customer services in 2007 and I was promoted in 2010 to the Services Sales Representative, after an idea of mine grew 157% of the hardware services business in 1 month. That was then implemented globally. In 2014 I was promoted again to Northern European Account Manager looking after our top accounts. I also looked after the services Sales representatives around Europe. I was the first person globally to do my last 3 roles. I documented training… Show more I started working at National Instruments in customer services in 2007 and I was promoted in 2010 to the Services Sales Representative, after an idea of mine grew 157% of the hardware services business in 1 month. That was then implemented globally. In 2014 I was promoted again to Northern European Account Manager looking after our top accounts. I also looked after the services Sales representatives around Europe. I was the first person globally to do my last 3 roles. I documented training manuals, mentored and managed the 6 people alongside doing my new role. I managed and lead projects for Europe that had global implication. Including one renewal process across Europe, then globally. Travelled around Europe and I was a major part of projects concerning software, including, Munich, Milan, Austin Texas, Hungary, and Budapest.

Senior Administrative Coordinator

• Oct 2001 - Oct 2006

The go to person between Insurance companies and Solicitors. The go to person between Insurance companies and Solicitors.

Supervisor

• Sep 1998 - Sep 2001