Experience

Yashco Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Resource & Immigration Manger

  • Apr 2022 - Present

  Columbus, Ohio, United States US IT Recruiter | 🔎 Passionate Senior Resource & Immigration Manager | 🚀 Connecting Top Talent with Opportunities | Driving Excellence at Yashco Systems Inc. 🌐 | 🤝 Cultivating Strong Relationships | 💼 Ensuring Seamless Onboarding and Success | In this pivotal role, I have: - Orchestrated seamless collaboration with hiring managers - Forged and executed dynamic recruitment strategies and action plans - Conducted strategic candidate outreach and executed skillful… Show more US IT Recruiter | 🔎 Passionate Senior Resource & Immigration Manager | 🚀 Connecting Top Talent with Opportunities | Driving Excellence at Yashco Systems Inc. 🌐 | 🤝 Cultivating Strong Relationships | 💼 Ensuring Seamless Onboarding and Success | In this pivotal role, I have: - Orchestrated seamless collaboration with hiring managers - Forged and executed dynamic recruitment strategies and action plans - Conducted strategic candidate outreach and executed skillful negotiation - Ensured flawless onboarding and punctual client delivery - Managed intricate H1B transfers and meticulous LCA filings, meticulously verifying documents and liaising with expert attorneys - Guided clients through timely paperwork submission and completion - Directed comprehensive end-to-end recruitment, from strategic sourcing to seamless onboarding - Skillfully managed resource allocation and curated a robust talent pipeline Show less



DoorDash

• United States
• Software Development
• 700 & Above Employee

• Teammate

  • Mar 2021 - Mar 2022

  United States • Utilized Salesforce to engage with customers via Chat, Email, and inbound requests related to food orders and complaints, ensuring timely resolutions and customer satisfaction. • Interacted with customers, restaurants, and delivery persons to address their needs and concerns effectively. • Interpreted customer concerns empathetically and conveyed accurate information, utilizing comprehensive process knowledge and internal tools to resolve queries. • Assumed a senior role in… Show more • Utilized Salesforce to engage with customers via Chat, Email, and inbound requests related to food orders and complaints, ensuring timely resolutions and customer satisfaction. • Interacted with customers, restaurants, and delivery persons to address their needs and concerns effectively. • Interpreted customer concerns empathetically and conveyed accurate information, utilizing comprehensive process knowledge and internal tools to resolve queries. • Assumed a senior role in implementing updates and process changes, collaborating with multiple teams to address and escalate customer concerns. • Performed Subject Matter Expert (SME) duties, assisting new joiners in meeting KPIs and supporting the team. Conducted testing of new tools, generated reports, and maintained key performance indicators such as customer satisfaction, average handling time, and chat quality. Supported senior managers in achieving team targets by guiding junior team members and managing team meetings. Show less



Myntra

• India
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative

  • May 2019 - Aug 2020

  India • Utilized internal client tools to engage with customers, addressing their orders and complaints through inbound requests. Interpreted customer concerns empathetically and effectively communicated accurate information to provide satisfactory resolutions. • Assumed a senior role in implementing updates and process changes, collaborating with multiple teams to resolve and escalate customer concerns. Supported team members by providing process support and assisting new joiners in meeting… Show more • Utilized internal client tools to engage with customers, addressing their orders and complaints through inbound requests. Interpreted customer concerns empathetically and effectively communicated accurate information to provide satisfactory resolutions. • Assumed a senior role in implementing updates and process changes, collaborating with multiple teams to resolve and escalate customer concerns. Supported team members by providing process support and assisting new joiners in meeting KPIs. • Conducted testing of new tools, generating reports to ensure the process remained updated. Maintained key performance indicators (KPIs) such as customer satisfaction, average handling time, chat quality, and other important metrics. • Supported senior managers in managing team meetings and achieving team targets by guiding junior team members, fostering a collaborative environment that drives success. Show less



Flipkart

• India
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative

  • Feb 2018 - Feb 2019

  India • Utilized the Avaya platform to engage with customers through inbound, outbound, and CMB (Customer Management and Billing) requests, addressing their orders and complaints effectively. • Interpreted customer concerns empathetically and conveyed accurate information, resolving customer queries by leveraging internal tools and in-depth process knowledge. • Played a senior role in implementing new updates and process changes, collaborating with multiple teams to address and escalate… Show more • Utilized the Avaya platform to engage with customers through inbound, outbound, and CMB (Customer Management and Billing) requests, addressing their orders and complaints effectively. • Interpreted customer concerns empathetically and conveyed accurate information, resolving customer queries by leveraging internal tools and in-depth process knowledge. • Played a senior role in implementing new updates and process changes, collaborating with multiple teams to address and escalate customer concerns, and ensuring effective resolution and customer satisfaction. • Provided process support to new joiners as an SME, assisting them in meeting KPIs across various scenarios. Conducted testing of new tools, generating reports to keep the process updated. Maintained key performance indicators (KPIs) such as customer satisfaction, average handling time, and chat quality. Supported senior managers in conducting team meetings and achieving team targets by guiding junior team members. Show less