Amaina Noregina Calilung

Technical Support Specialist at DevAndGo
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Contact Information
us****@****om
(386) 825-5501
Location
Central Luzon, Philippines, PH
Skills

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Bio

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Experience

  • DevAndGo
    • United Arab Emirates
    • Software Development
    • 1 - 100 Employee
    • Technical Support Specialist
      • Dec 2021 - Present

  • TopData Global IT Solutions
    • Philippines
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Support Representative
      • Jul 2018 - Dec 2021

      -Deliver service to end users via chat and email-Assists customers with issues related to the service and provides appropriate troubleshooting and resolution steps.- Helps customers with problems related to the service through remote sessions -Deliver service to end users via chat and email-Assists customers with issues related to the service and provides appropriate troubleshooting and resolution steps.- Helps customers with problems related to the service through remote sessions

  • GFL Systems Clark Inc.
    • Technical Support Specialist
      • Sep 2016 - Apr 2018

      -Troubleshoots website-related issue -Troubleshoots email-related issue-Basic database troubleshooting-Assists client in setting up an email account in an email client (POP or IMAP)-Troubleshoots any Portal-related issues-Answers client’s inquiries via email and chats-Create support tickets-Working with System Administrator and NOC/BUCE agents - Website hosting -Troubleshoots website-related issue -Troubleshoots email-related issue-Basic database troubleshooting-Assists client in setting up an email account in an email client (POP or IMAP)-Troubleshoots any Portal-related issues-Answers client’s inquiries via email and chats-Create support tickets-Working with System Administrator and NOC/BUCE agents - Website hosting

  • LandBank of the Philippines
    • Philippines
    • Banking
    • 700 & Above Employee
    • On-the-Job Training
      • Jun 2015 - Oct 2015

      -Able to troubleshoot network and other computer-related problems -Managed Inbound and Outbound calls-Assisted clients and maintain a high-volume workload within a fast paced environment -Able to troubleshoot network and other computer-related problems -Managed Inbound and Outbound calls-Assisted clients and maintain a high-volume workload within a fast paced environment

Education

  • University of the Assumption
    Bachelor of Science - BS, Information Technology
    2012 - 2016
  • Assumpta Technical High School
    2008 - 2012

Community

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