Experience

Pathfinder Global FZCO

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President Business

  • Jan 2023 - Present

• AVP

  • Oct 2013 - Jan 2023

  Passionate about Retail.Instrumental in Setting up of Data Monitoring Systems, which helps in optimizing Shopping Center Revenue and increase operational efficiencies. Overall revenue management of mall.Setting up process for space & lease management.Planning & executing of customer engagement platform & Loyalty Programme for the mall and instrumental in designing the process and functionality of home grown Apps.Evaluating customer insights to enhance customer experience.Execution of asset & facility management solution at the mall & designing of SOP’s.Was helpful to drive analytics out of foot fall data, which helped mall to reposition their mall from customer perspective. Instrumental in implementing Food Court Solution - Cashless Transaction, which helps malls to stop the pilferages at Food Court.Forte is to empower malls with authentic data from various systems and help mall developers to take conscious and calculated decisions. Show less



AMH Fashion

• Brazil
• Professional Training and Coaching

• Retail Operations Manager

  • Jul 2009 - Sep 2013

  Overall managing the operations and P&L of 15 stores Execution of SOP’s and implementing marketing promotions Formulating pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales and studying trends Involved in company sales target of the franchise business & in charge of business development and franchise operations Ensuring effective inventory & warehouse management Achieving financial objectives by preparing an annual budget, scheduling expenditures, analyzing variance & initiating corrective actions. To maintain store staff job results by coaching & counseling employees and organizing R&R activity. Show less



HCL

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• Process Associate

  • Dec 2006 - Dec 2007

  Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients Coordinate with internal and external clients and provide assistance on phone and resolved all queries Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests Manage everyday work activities and informed supervisor appropriately Administer and collect all metrics on processes and identify data points to improve all processes Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports Monitor all data entry operations and ensure compliance to timeframe Ensure and maintain effective professional relationships with staff Perform quality check assessment on all processes of various associates. Coordinate with team members and ensure achievement of all team objectives and goals. Analyze all issues of internal and external clients and provide effective resolutions for same. Show less