Alysia P

Cyber Security Specialist at Digital Global Connectors, LLC (DGC)
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Contact Information
us****@****om
(386) 825-5501
Location
Washington, District of Columbia, United States, US

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Bio

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Credentials

  • CompTIA Security+
    CompTIA
    Oct, 2015
    - Sep, 2024
  • Microsoft Outlook Specialist
    Microsoft
    May, 2014
    - Sep, 2024
  • Help Desk Training
    HOPE Project DC (Washington DC)
    Nov, 2013
    - Sep, 2024
  • CompTIA Network+
    CompTIA
    Mar, 2015
    - Sep, 2024
  • CompTIA A+
    CompTIA
    Nov, 2013
    - Sep, 2024

Experience

  • Digital Global Connectors, LLC (DGC)
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Cyber Security Specialist
      • Nov 2018 - Present
  • Knight Point Systems, LLC
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Information Security Analyst
      • Apr 2018 - Sep 2018
  • 1901 Group
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Network Security Analyst
      • Jul 2017 - Apr 2018
  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Cyber Security Analyst
      • Jun 2016 - Oct 2017
  • CACI International Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Analyst at DHS
      • Aug 2015 - May 2016
  • FDA
    • Canada
    • Advertising Services
    • 1 - 100 Employee
    • Tier 1 Call Center Technician
      • Apr 2014 - Aug 2015

      • Troubleshoot hardware, software, and FDA custom application issues for FDA users in office and remote • Troubleshoot VPN and network connectivity for users in office and remote. • Respond to users via email, telephone, and self-service tickets (SSTs) • Maintain SLAs in large structured environment supporting over 15,000 FDA employee’s nationwide. • Log and escalate customer tickets through HP Service Manager • Troubleshoot hardware, software, and FDA custom application issues for FDA users in office and remote • Troubleshoot VPN and network connectivity for users in office and remote. • Respond to users via email, telephone, and self-service tickets (SSTs) • Maintain SLAs in large structured environment supporting over 15,000 FDA employee’s nationwide. • Log and escalate customer tickets through HP Service Manager

  • R. Emmanuel Consulting
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Tech Support
      • Mar 2012 - Apr 2014

Education

  • H.O.P.E Project
    Information Technology
    2013 - 2013
  • McKinley Tech
    2004 - 2007

Community

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